Why Am I Being Charged 6 Times for My Order?

Click For Summary

Discussion Overview

The thread discusses issues related to multiple charges on customer accounts following orders placed through the Pampered Chef website. Participants share their experiences with customers facing these problems and express concerns about the impact on their businesses.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant reports that a customer was charged six times for an order, leading to frantic calls from customers.
  • Another participant mentions a major computer glitch affecting multiple customers' transactions.
  • Several users note long hold times when contacting the Home Office (HO) for assistance.
  • One participant shares that HO acknowledged the issue as a systemwide problem and is working to resolve it.
  • Another participant expresses frustration that HO did not send out an email blast to inform all consultants about the issue.
  • One participant shares their experience of a customer being charged excessively, leading to overdraft fees.
  • Some participants mention that they have not yet experienced issues but are concerned about potential customer reactions.
  • One participant highlights that the problem seems to be related to the credit card processing company used by Pampered Chef.

Areas of Agreement / Disagreement

Views differ among participants regarding the communication from HO, with some expressing frustration over the lack of timely updates while others acknowledge that they eventually received information.

Contextual Notes

Participants are sharing personal experiences related to a specific technical issue affecting order processing and customer transactions. The discussion reflects a range of reactions to the situation, including concern for customer satisfaction and business impacts.

Who May Find This Useful

This discussion may be useful for Pampered Chef consultants who are experiencing similar issues with customer orders and seeking to understand the broader context of the problem.

G
GeorgiaPeach
Silver Member
Messages
1,367
I'm terrible about figuring out where to post a new thread so apologies in advance if this isn't in the correct spot.

There was an order placed through my website on Friday evening. It has been charged to their bank account 6 times!! 4 times on Sat, 2 times yesterday. The hold time for HO is 5 hours. Anyone else receiving frantic phone calls from customers? My husband thinks it's happening to others and thus the long hold time.

I've asked for a call back and sent an email to the solution center. Anyone have another phone number or direct email address?
 
Hang in there, Lisa. I'm sure you will all get this straightened out. It is frustrating when things like this happen -- perhaps it might be the bank's fault? I'd call HO back and stay on the line, they seem to get to you pretty quickly that way.
 
I have been on the phone with HO this morning and my director as well. I have two customers so far that have had issues with their card being charged four times now. There was MAJOR computer Glich and apparently this is happening all over. Luckily, Pampered Chef is taking care of the problem.
 
This happened to my director, too! And the call back time is something like 11 - 13 HOURS. Oh, and the show she submitted on Saturday night came back that 9 CC were declined. Oh yeah, I'd say something was wrong!
 
Well, this explains the LONG callback time.. Nothing has happened to me yet. **knock on wood**
 
I sent in a show on Saturday and had a card declined. When I was speaking with HO to fix it she mentioned that the computers were slow and there was a "glitch". I had no clue it was that! Oh, man! Are we going to have some angry customers!

I would hope that HO will send them something to apologize! ...and they (HO) have been known to do just that.:thumbup:
 
I submitted 3 shows on Saturday. Would I have heard by now if there was a problem with any of the charges?
 
I submitted a show on Sat also. And she put the whole show on her debit card. I havent heard anything yet.
 
The same thing happened to me. I checked with HO- they said it's a systemwide problem and that to rest assured that they are fixing it and that they will also reimburse customers any "over the limit" fees or overdraft fees they incur.
 
I just got this from someone in my cluster:

I was alerted by a guest at one of my recent shows this morning that her bank account was charged 6 TIMES for the purchase she placed with me. As a result of this, her account went into the negative numbers and all kinds of fees were charged to her. When I contacted HO about this I was informed that this was a countrywide issue and that the credit card company that processes these charges for us is responsible .. in case you have any hosts/customers experiencing this, please know they are working on it as we speak. I'm sure we'll hear from HO soon.

xxxxx xxxxxxx

HO's response:

xxxx,
I wanted to let you know that the issue you are having has unfortunately happened across the country with MANY! I am hearing from many others and time does not allow me to contact each person individually, so please let me assure you that we are aware of the problem and it is being handled promptly. Just so you know, the issue is with our credit card vendor that charges for us and they will be rectifying the matter for us and be in touch with you soon!

YYYY YYYY
Sales Manager
630-261-xxxx
 
So why hasn't HO sent out an email blast to all of us to let us know directly?That is something they can easily do so that we can at least be aware, and maybe notify customers- especially those who used DEBIT cards. A reg Credit Card- no big deal really, but DEBIT cards, which more people are using these days, that's another headache!Just think how many consultants who are NOT on CS are not aware of this issue...or worse- how many customers who don't rectify their bank statements regularly. Wow. It should be plastered on CC when you log in- and an email sent immediately by HO.
 
POST REMOVED DUE TO SO MUCH CONTROVERSY OVER QUOTING IT. Hopefully by now you know what happened!
 
Last edited:
So why hasn't HO sent out an email blast to all of us to let us know directly?
Click to expand...


CC has this posted when you try to log on:

It has come to our attention that our third-party credit card processing company enacted holds on some credit cards that have debit capabilities. In these cases, some account funds were erroneously put on hold. Please note that neither the cards nor accounts were actually overcharged.

We are working with our third-party credit card processing company to correct these errors today.

Due to this situation, the Solution Center is experiencing high call volume today. When possible, we encourage you to use the self-service option on Consultant's Corner to resolve declined cards for any Shows that are on hold. This is located at Consultant's Corner > Managing Your Business > My Shows > Resolve Declined Credit Cards:

https://www.pamperedchef.com/repsonly/my_business/declinedcards/list.tpc

We apologize for any inconvenience this may have caused.
 
thecougchef said:
CC has this posted when you try to log on:

It has come to our attention that our third-party credit card processing company enacted holds on some credit cards that have debit capabilities. In these cases, some account funds were erroneously put on hold. Please note that neither the cards nor accounts were actually overcharged.

We are working with our third-party credit card processing company to correct these errors today.

Due to this situation, the Solution Center is experiencing high call volume today. When possible, we encourage you to use the self-service option on Consultant's Corner to resolve declined cards for any Shows that are on hold. This is located at Consultant's Corner > Managing Your Business > My Shows > Resolve Declined Credit Cards:

https://www.pamperedchef.com/repsonly/my_business/declinedcards/list.tpc

We apologize for any inconvenience this may have caused.
Click to expand...

They didn't earlier. Of course, as my luck, they posted it and sent out the email this afternoon. :) But glad they did.
 
I think that's wrong though...The accounts have been overcharged! I hope HO fixes this soon! What a headache.
 
Hi I had to deal with this issue also. Yesterday (superbowl sun) My host called me and had more than 2500 charged to her account. She was freaking because jer husband was in tampa for the superbowl and the credit card was suddenly over the limit. I called her credit card company yesterday (sun) and they took off most of the extra charges at least enough to get well back under her limit! i really hope they compensate them for this and they should compensate us for the carzy ordeal. I was freaking too took a xhance and they reversed the charges!!!
 
That email was only sent to that SED's downline. Most directors did not get this notification. I did get an email this evening about it.
 
Last edited:
Hey - she is my SED! She sent that out this morning to us.

I wish ya'll would go in and delete her contact info from your posts, I'm sure she'd appreciate it too.
 
Last edited:
I have done so! I have also PM'd anyone who quoted that info! Sorry...I never even thought of that! My apologies to her!
 
pcchefjane said:
I have done so! I have also PM'd anyone who quoted that info! Sorry...I never even thought of that! My apologies to her!
Click to expand...

thanks, can you delete her name too please?
 
OK so now someone needs to remove the copy of the post with Dottie's info. And I hope everyone has looked at their e-mail as we did finally get a "blast' from HO. I am sure they had more important things to do but this e-mail should help everyone.
 
I have PM'd the person who quoted it here. If you see any other quoted ones, please let me know! I posted it to be nice since people were going nuts to maybe stem all the complaints...
 
Thanks - please delete her name from your post in this thread.

It was good of you to post the information and I'm not condeming you for anything. Just, please be mindful in the future that people may not want their name and contact info posted on the internet.
 
Last edited:
Linda, I PM'd you about this. I have heard from my HD and there is no problem with putting Dotti's name. I'm sure 99% of the people on this MB have never even heard of her!
 
There was another time when a well known director sent an email intended just for his team and it got published here. He got MANY MANY phone calls from HO about that. So it's always better to err on the side of caution.
 
Linda, I PM'd you about this. I have heard from my HD and there is no problem with putting xxxx's name. I'm sure 99% of the people on this MB have never even heard of her!
Click to expand...

Considering that xxxxx sent this email to her Director team and did not send the email to you personally I don't think that you have the right to publish her on the internet. I think you owe it to her to remove her name (if not the entire email message). I asked you nicely in a PM, you did not have to get snippy about it.

I'm sure more people than you are aware of know who she is. And considering that you had never heard of her prior to this email, I think that you should be a little more considerate.
 
Last edited:
ITA with Linda.
 
I have removed everything on here that I posted. Now you need to send PMs as well to anyone else who quoted it. I already have.
 
I have removed everything on here that I posted. Now you need to send PMs as well to anyone else who quoted it. I already have.
Click to expand...

If you sent them a PM, that should be sufficient. Thank you for removing, I'm sure that xxxxx would appreciate it too.
 
Last edited:

Frequently Asked Questions

Why am I being charged 6 times for my order?

This could be due to a technical glitch or an error during the payment processing. It's important to check your bank statement to see if the charges are pending or if they have been finalized.

What should I do if I see multiple charges on my account?

If you notice multiple charges, first verify that they are not pending transactions. Then, contact Pampered Chef customer service for assistance in resolving the issue and to ensure that you are only charged for the items you ordered.

Can I get a refund for the extra charges?

Yes, if it is confirmed that you were incorrectly charged, Pampered Chef's customer service can assist you in processing a refund for the extra charges. Be sure to have your order details handy when you reach out.

How long does it take to resolve multiple charges?

The resolution time can vary, but most issues are typically addressed within a few business days. Once you report the issue, Pampered Chef will work to resolve it as quickly as possible.

Will I receive a confirmation for the refund?

Yes, once your refund is processed, you should receive a confirmation email detailing the refund amount and the transaction. Keep an eye on your email for this confirmation.

You must log in or register to reply here.

Similar Pampered Chef Threads

Has Anyone Ever Charged a Host for Cancelling?
  • pcsharon1
    • Pampered Chef Shows
Replies
19
Views
2K
babywings76
Did I Get Charged for a Missing Crock?
  • ChefBeckyD
    • General Pampered Chef Chat
Replies
9
Views
2K
janetupnorth
Why is HO causing so much trouble for my show and orders?
  • pampchefrhondab
    • General Pampered Chef Chat
Replies
4
Views
2K
wadesgirl
Crazy Stoneware Fluted Pan Adventure: How I Got It in Time For My Show
  • elizabethfox
    • Pampered Chef Stoneware
Replies
9
Views
2K
elizabethfox
Being Professional Is of Utmost Importance
  • chefann
    • General Pampered Chef Chat
Replies
15
Views
3K
chefann
Past Host Discount Not Expiring in Pp?
  • kcjodih
    • Business, Marketing and Customer Service
Replies
6
Views
2K
DebbieJ
Back
Top