What Would You Do in This Host Nightmare?

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Discussion Overview

The thread discusses a challenging situation faced by a Pampered Chef consultant involving a difficult host and a miscommunication regarding an order shipment. Participants share their thoughts on how to handle the situation and express various viewpoints on the responsibilities involved.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Debate/contested

Main Points Raised

  • One participant describes the host as loud and difficult to communicate with, highlighting the challenges faced during the show.
  • Another participant suggests that the consultant and Pampered Chef are accommodating the host too much and emphasizes the need for the host to communicate better.
  • One participant questions whether the host is refusing to allow the order to be sent back to Pampered Chef for reshipment, seeking clarification on the host's demands.
  • Another participant notes the financial implications of the shipping costs and expresses a desire for direct communication with the host to resolve the issue.
  • One participant proposes that the consultant should pick up the items and have Pampered Chef handle the reshipment, indicating a potential solution to the problem.

Areas of Agreement / Disagreement

Views differ among participants regarding the best approach to handle the situation, with no clear consensus emerging on how to proceed.

Contextual Notes

The discussion reflects personal experiences and opinions regarding customer service challenges within the context of Pampered Chef shows and host interactions.

Who May Find This Useful

Consultants facing similar challenges with difficult hosts or order miscommunications may find the shared experiences and viewpoints relevant.

pcmom2abm
pcmom2abm
Messages
43
I have a host who has been to two previous shows...loud, obnoxious, center of attention..but she bought lots of stuff, then emailed PC to get my number despite my emails to her so she could book a show. Supposed to have had 20 there, only one showed up. Show was at $300 though. Conversations with her were her rambling alot about nothing without me getting a word in edgewise and she would end the call abruptly. Well, due to "miscommunication" I did not send her sister in laws wedding present to her mother in law. Last I got out of the conversation was she was going to take the stuff with her to the wedding so I did a shipment to the host. Well she got her order and called me and laid into me over voice mail and went down every item on the order ($150 order) and said it was to be sent to her sister in law. She had it priced to be sent via usps for $62. Called PC they said I could have the order sent back to them and cancel the order and they would reship for the original cost of having it shipped directly. Tried calling the host and all I get from her is emails saying she is not paying extra for my mistake..I need to come pick up and have it sent to her mother in law. I've told her I am willing to pick up and take care of it just need to know when and her consent to refund and recharge her cc. She is booked for another show on the 28th...what would you do.
sorry for the long rant.....
 
Seems to me you and PC are bending over backwards for this host. She should really call you back, since you are trying to do what she wants.If she doesn't get back to you by the time she goes to the wedding, don't pick up the stuff and pay shipping yourself. You are doing your job.
 
So, is she refusing for you to send it back to PC and have THEM reship it? So, that is it no extra cost to anyone. Am I understanding this correctly? She wants YOU to pick up the items and YOU pay to have it shipped to the MIL and NOT send it back to PC to have it resent.
 
  • Thread starter
  • #4
Someone has to pay the difference for the direct shipping...about $14, she was only charged the $4 for shipping to her.
I just want her to call me and disuss this. If it goes past 30 days from show then someone will have to pay to have it either shipped to HO or mother in law.
 
Pick up the stuff and have HO pick it up from you, cancel the order and then reship it.
 

Frequently Asked Questions

What should I do if my host cancels the party at the last minute?

If your host cancels the party at the last minute, reach out to them to understand their reasons and see if there's a possibility to reschedule. Communicate with your team and consider offering an online party option to keep the momentum going. It's also a good idea to have a backup plan in place for future parties to minimize disruptions.

How can I handle a host who is unresponsive or disengaged?

If a host is unresponsive or disengaged, try reaching out through multiple channels, such as text, email, or social media. Offer gentle reminders and encouragement, and ask if they need any assistance with the planning process. If they continue to be unresponsive, consider moving forward with the party without their active involvement, but keep them informed of any updates.

What if my host has a last-minute emergency and can't attend the party?

If your host has a last-minute emergency and can't attend, reassure them that you can still run the party in their absence. Communicate with guests about the situation and let them know that you will be there to facilitate the event. You can also offer to provide a recording or follow-up after the party to keep the host involved.

How do I deal with a host who has unrealistic expectations for attendance or sales?

If a host has unrealistic expectations, have an open and honest conversation about what is achievable based on previous parties and current trends. Set realistic goals together and provide them with tips on how to promote their party effectively. Emphasize that success can be measured in various ways, not just in attendance or sales numbers.

What steps should I take if there are technical issues during a virtual party?

If you experience technical issues during a virtual party, stay calm and address the problem as quickly as possible. Have a backup plan, such as a secondary platform or a phone-in option, ready to go. Communicate with your guests about the issue and keep them engaged with interactive activities while you resolve the problem. After the party, follow up with attendees to thank them for their patience and to recap any missed content.

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