What Would You Do? I Got Home Tonight and Realized That Since I

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Discussion Overview

The thread explores a situation where a consultant realized a mistake in charging a guest for tax and shipping on an order. Participants share their thoughts on whether to inform the guest about the error or absorb the cost themselves.

Discussion Character

  • Opinion-based, Anecdotal

Main Points Raised

  • One participant, identifying as a consultant, suggests covering the $6 error.
  • Another participant questions how the host reacted to having only one order and notes that the host has other potential orders.
  • Several users mention the importance of whether the party qualifies, with some indicating they would cover the cost if it does.
  • One participant expresses that the mistake can be corrected and suggests informing the guest about the error and the correct amount due.
  • Another participant advises passing the cost along to the host, believing they should share responsibility for the mistake.
  • Some participants emphasize the importance of communication with the guest, suggesting an apology and explanation for the oversight.

Areas of Agreement / Disagreement

Views differ on whether to absorb the cost or inform the guest, with no clear consensus emerging on the best approach.

Contextual Notes

Participants share personal experiences and opinions regarding handling errors in order processing and customer communication.

Who May Find This Useful

Consultants navigating similar situations with order errors and customer interactions may find the shared experiences relevant.

wadesgirl
wadesgirl
Gold Member
Messages
11,383
What would you do? I got home tonight and realized that since I didn't have the address in for my host for Sunday that the guest (yes only one buying guest) wasn't charged tax and shipping. It's a $6 error. Should I call the guest and let her know or just take it upon myself and write it off?
 
Re: Wwyd?I would cover it.
 
Re: Wwyd?How did the host take it to only get one order? Is she getting outside orders?
 
  • Thread starter
  • #4
Re: Wwyd?
BlessedWifeMommy said:
How did the host take it to only get one order? Is she getting outside orders?
Click to expand...

She's a gal who works across the street from me and warned me she may not have that many people there. She said she had several people who still want to place orders. I also had a couple extra orders I'll throw on her show.
 
Re: Wwyd?Is it a qualifying party with her order?If so, I'd cover it.
 
  • Thread starter
  • #6
Re: Wwyd?
Di_Can_Cook said:
Is it a qualifying party with her order?

If so, I'd cover it.
Click to expand...

The party has not qualified yet, the host is still workign on getting orders.
 
Re: Wwyd?Honestly, I don't see whay you should have to cover it, you just made a mistake that can easily be corrected. If you overcharged, I'm sure you would fix the problem by retruning the extra, and likewise I would expect a customer to return money to me if for some reason I gave them too much (for example too much change for a payment). Therefore I see no reason why she should be upset at having to pay the correct amount, even if you initially gave her the wrong total.

I would just call and say something like, "I'm just calling to let you know that I made a mistake and left off your shipping charge when I gave you your total at the show, as not all of the address info I needed was in my software. The actual amount is $X. You can get the remaining $6 to me by either mailing a check or giving it to the host to pass on to me. Sorry about the mistake, I hope you enjoy your products when they arrive! Please let me know if there is anything I can do to help you."


Hope this helps!
 
Last edited:
Re: Wwyd?Particularly if you're going to be talking with the host more, just pass it along - the host will understand. They should pay for the mistake (they read the form, too!)
 
Re: Wwyd?I would absolutely call the guest and just tell them that you are so very sorry, but that you inadvertenly forgot to figure in tax and shipping! (Hmmm......maybe the "old fashioned way with paper receipts isn't too bad afterall??? :D JK!!)
 
  • Thread starter
  • #10
Re: Wwyd?
c00p said:
I would absolutely call the guest and just tell them that you are so very sorry, but that you inadvertenly forgot to figure in tax and shipping! (Hmmm......maybe the "old fashioned way with paper receipts isn't too bad afterall??? :D JK!!)
Click to expand...

That thought crossed my mind but this has only happened once since I started bringing my laptop!
 

Frequently Asked Questions

What would you do if you got home tonight and realized that you forgot to place an order for a customer?

If I realized that I forgot to place an order for a customer, I would immediately contact them to apologize and explain the situation. I would then place the order as soon as possible and offer to cover any shipping costs or provide a small discount on their next purchase as a goodwill gesture.

What would you do if you got home tonight and found out that a team member is struggling with their sales?

If I found out that a team member is struggling with their sales, I would reach out to them to offer support and encouragement. I would schedule a one-on-one meeting to discuss their challenges, provide resources, and share successful strategies that have worked for me. It’s important to help them feel motivated and supported.

What would you do if you got home tonight and realized you didn’t follow up with a potential lead?

If I realized I didn’t follow up with a potential lead, I would reach out to them as soon as possible. I would send a friendly message or make a phone call to reconnect, express my interest in helping them, and ask if they have any questions or need more information about the products.

What would you do if you got home tonight and discovered that a product you sold was defective?

If I discovered that a product I sold was defective, I would contact the customer immediately to apologize and offer a solution. This could include a replacement, a refund, or helping them choose a different product. It’s important to handle the situation professionally to maintain trust and satisfaction.

What would you do if you got home tonight and felt overwhelmed by your direct sales business?

If I felt overwhelmed by my direct sales business, I would take a step back to assess my priorities and workload. I might create a list of tasks, set realistic goals, and focus on one thing at a time. Additionally, I would consider reaching out to my upline or peers for advice and support to help manage my stress.

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