1. Pampered Chef relies on relationships and communication. How are you managing your business in the wake of Coronavirus and social distancing? Discuss here
    Dismiss Notice

Pampered Chef: What would you do? I got home tonight and realized that since I

  1. wadesgirl

    wadesgirl Legend Member Gold Member

    11,440
    34
    What would you do? I got home tonight and realized that since I didn't have the address in for my host for Sunday that the guest (yes only one buying guest) wasn't charged tax and shipping. It's a $6 error. Should I call the guest and let her know or just take it upon myself and write it off?
     
    May 5, 2009
    wadesgirl, May 5, 2009
    #1
  2. BlessedWifeMommy

    BlessedWifeMommy Veteran Member

    1,762
    3
    Re: Wwyd?

    I would cover it.
     
    May 5, 2009
    BlessedWifeMommy, May 5, 2009
    #2
  3. BlessedWifeMommy

    BlessedWifeMommy Veteran Member

    1,762
    3
    Re: Wwyd?

    How did the host take it to only get one order? Is she getting outside orders?
     
    May 5, 2009
    BlessedWifeMommy, May 5, 2009
    #3
  4. wadesgirl

    wadesgirl Legend Member Gold Member

    11,440
    34
    Re: Wwyd?

    She's a gal who works across the street from me and warned me she may not have that many people there. She said she had several people who still want to place orders. I also had a couple extra orders I'll throw on her show.
     
    May 5, 2009
    wadesgirl, May 5, 2009
    #4
  5. Intrepid_Chef

    Intrepid_Chef Legend Member Silver Member

    5,185
    20
    Re: Wwyd?

    Is it a qualifying party with her order?

    If so, I'd cover it.
     
    May 5, 2009
    Intrepid_Chef, May 5, 2009
    #5
  6. wadesgirl

    wadesgirl Legend Member Gold Member

    11,440
    34
    Re: Wwyd?

    The party has not qualified yet, the host is still workign on getting orders.
     
    May 6, 2009
    wadesgirl, May 6, 2009
    #6
  7. AnnieBee

    AnnieBee Veteran Member Gold Member

    1,358
    0
    Re: Wwyd?

    Honestly, I don't see whay you should have to cover it, you just made a mistake that can easily be corrected. If you overcharged, I'm sure you would fix the problem by retruning the extra, and likewise I would expect a customer to return money to me if for some reason I gave them too much (for example too much change for a payment). Therefore I see no reason why she should be upset at having to pay the correct amount, even if you initially gave her the wrong total.

    I would just call and say something like, "I'm just calling to let you know that I made a mistake and left off your shipping charge when I gave you your total at the show, as not all of the address info I needed was in my software. The actual amount is $X. You can get the remaining $6 to me by either mailing a check or giving it to the host to pass on to me. Sorry about the mistake, I hope you enjoy your products when they arrive! Please let me know if there is anything I can do to help you."


    Hope this helps!
     
    Last edited: May 7, 2009
    May 6, 2009
    AnnieBee, May 6, 2009
    #7
  8. scottcooks

    scottcooks Veteran Member Gold Member

    1,934
    95
    Re: Wwyd?

    Particularly if you're going to be talking with the host more, just pass it along - the host will understand. They should pay for the mistake (they read the form, too!)
     
    May 7, 2009
    scottcooks, May 7, 2009
    #8
  9. c00p

    c00p Veteran Member Gold Member

    1,273
    0
    Re: Wwyd?

    I would absolutely call the guest and just tell them that you are so very sorry, but that you inadvertenly forgot to figure in tax and shipping! (Hmmm......maybe the "old fashioned way with paper receipts isn't too bad afterall??? :D JK!!)
     
    May 7, 2009
    c00p, May 7, 2009
    #9
  10. wadesgirl

    wadesgirl Legend Member Gold Member

    11,440
    34
    Re: Wwyd?

    That thought crossed my mind but this has only happened once since I started bringing my laptop!
     
    May 7, 2009
    wadesgirl, May 7, 2009
    #10
Have something to add?