What Do You Say When You Get a Call?

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Discussion Overview

The thread centers around experiences and strategies related to host coaching when receiving unexpected calls for catalog shows. Participants share their approaches and thoughts on how to engage with potential hosts effectively.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, shared their experience of receiving a call from a potential host and expressed uncertainty about how to continue the conversation.
  • Another participant emphasized the importance of host coaching and suggested starting the coaching process immediately during the call.
  • Several users mentioned the value of discussing host rewards and encouraging hosts to invite their friends.
  • One participant noted the significance of understanding the host's goals to tailor the coaching approach effectively.
  • Another participant shared a structured approach to host coaching, including sending follow-up emails and checking in with the host.
  • One user referenced a resource for host coaching tips, highlighting the potential for achieving successful shows.

Areas of Agreement / Disagreement

Views differ on the specifics of how to engage with hosts during initial calls, with some participants advocating for a more structured approach while others express uncertainty about the conversation flow.

Contextual Notes

Participants' experiences reflect a range of familiarity with host coaching techniques and the varying levels of comfort in initiating conversations with potential hosts.

Who May Find This Useful

Consultants looking to enhance their host coaching skills or seeking ideas for engaging with potential hosts during unexpected calls may find this discussion beneficial.

thehaleykitchen
Gold Member
Messages
400
Morning all!

I got a call last night from a mother of a gal who I did a few expos with. She wants to do a catalog show for December! Yeah!!! Anyways, I remembered to get her full address and asked if she would like it to be set up online as well for orders, she said yes, and I got her email address.
After a brief talk of me getting her host packet out to her in a few days, I didn't know what else to say and it seemed like she was waiting for something...

What to you talk about when you get a call 'out of the blue' for a show? Just curious if I should have talked more to her about doing a catalog show or not. Her daughter sells both PartyLite and Avon....

Thanks,
Karen
 
Host coaching! ;)
 
I would have taken the opportunity to start host coaching her to a $1000 catalog show.
 
  • Thread starter
  • #4
This is one area that I need a lot of work in! How do you even start that conversation? What do you say?Karen
 
I follow the host coaching script available on CC.
 
I assume you thanked her, went over the great host rewards and monthly special. Once you've gone over everything you want to cover, I wrap up with thanking her again and telling her how great it is that she's decided to take advantage of our awesome rewards. I mention about how much fun and how easy it is for her to get orders and that to be sure to tell EVERYONE she's hosting a show. I let her know that I'll be sending a couple of emails sporadically and checking in with her from time to time, but to feel free to call me first and for anything!

Before my wrap up, I ask if she has any questions or if she needs anything specific to make it easier for her to have a successful show.
 
The other question I always ask is "What are you working to get from The Pampered Chef?" If you know the why she is doing this, you can figure out how to get her to that goal.
 
I would coach her just like a kitchen show. Ask her her goals. What does she want out of it. Let her know the benefits of bookings.
Kathy
 
Start Host Coaching when you get a call?Start your host coaching process at that point.

Tell the host to start a list of who she will invite and to give them a call and personally mark the calendar for the date. Then send the invitations out 3 weeks before the show.

If you can get your host to start a list, then you are on a good track! This article has a FREE audio recording for http://www.createacashflowshow.com/host-coaching/party-plan-hostess-coaching-tips.htm. You deserve to have all $1000 shows! :D
 

Frequently Asked Questions

What should I say when I answer a call from a potential customer?

When you answer a call from a potential customer, greet them warmly and introduce yourself. For example, you can say, "Hello! This is [Your Name] from Pampered Chef. How can I assist you today?" This sets a friendly tone and opens the conversation.

How do I respond if the caller is interested in hosting a party?

If the caller expresses interest in hosting a party, you can say, "That's fantastic! Hosting a Pampered Chef party is a great way to earn free products. Let’s discuss some dates and how I can help make your party a success!" This encourages engagement and shows your enthusiasm.

What if the caller has questions about a specific product?

If the caller has questions about a specific product, listen carefully and then respond with, "I’d be happy to help you with that! The [Product Name] is great for [mention its benefits]. Do you have any specific questions or concerns about it?" This demonstrates your knowledge and willingness to assist.

How should I handle a caller who is unsure about making a purchase?

If a caller seems unsure about making a purchase, reassure them by saying, "I completely understand! It’s important to feel confident in your choices. Can I provide you with more information or answer any questions that might help you decide?" This shows empathy and support.

What do I say if the caller wants to join my team?

If a caller expresses interest in joining your team, respond with excitement: "That’s wonderful to hear! I’d love to share more about the benefits of becoming a Pampered Chef consultant. When would be a good time for us to discuss this further?" This encourages them to take the next step.

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