UPS Mishap Leaves Host in a Tizzy!

[Firegirl]

So, a host phones me yesterday in a tiz, telling me that she watched UPS through a box out of the truck in the snow. She opened all three boxes and wouldn't you know???? 4 stones were broken!

Lucky me, I have to send all the stones back to HO. Thanks a lot UPS!

 

[PampMomof3]

Why does UPS have the boxes? Are canadians still using UPS and not FedEx?

 

[Firegirl]

We haven't changed couriers. But, I'm wondering if we should???

 

[GeorgiaPeach]

So, a host phones me yesterday in a tiz, telling me that she watched UPS through a box out of the truck in the snow. She opened all three boxes and wouldn't you know???? 4 stones were broken!

Lucky me, I have to send all the stones back to HO. Thanks a lot UPS!

I'd call HO and report what the host saw. In this situation you'd be better off talking to a live person instead of an adjustment online. I used to work for UPS and people were fired for throwing boxes. They take package handling very seriously. I don't want to see the driver fired but he needs to be aware that people are watching! And the results of his actions.

 

[Teresa Lynn]

the first year we offered pan o rama I earned all cookware I stood at the window & watched them throw my boxes into my yard.

 

[PamperedK]

Man I hope we don't switch to FedEx! My UPS guy is AWESOME. He holds my order until I'm home from work and has even met me in a different area of the city to give me my order when I wasn't going to be home.

 

[Rebeccascabinet]

I really liked my UPS guy too, but I had soooo many returns due to broken items! One time one of my custmers received their wisks and they had obviously been RUN OVER! I mean they were flattened! I hope Fed ex is better.

 

[cla519]

My UPS people are great. I have the items shipped to my parents house but I live right down the street from them. If it's my regular 2 guys they know to drive past my house first and if the van's in the driveway they stop here.

 

[Sandibeach]

UPS has been great in Ottawa too. It's on my front door when I get home and nothing to date for myself or any of my hosts has ever been broken. I'm a little confused, I thought Canada was changing, but my last show this week was still shipped UPS.

 

[cla519]

I haven't heard anything about Canada changing. I think that would be something that would be on CC.

 

[CrazyChef]

Yes, Canada is still dealing with UPS for deliveries. I get great service from my UPS drivers too. I know when to expect them (always 9:00-9:30am) and they always bring my packages around the back of the house for me. I have received some broken pieces over the years but I don't think they're to blame. Boxes were always in good shape (not banged up). I think it really depends on the individual drivers. Just like anywhere, they are always some people who don't care about quality of service.