Director Unfortunate Customer Experience: My Ear Is Bleeding on a Rainy Monday

[finley1991]

Yup... just had a decent customer of mine dump her bucket on me... so happy it's a rainy Monday. Why am I the lucky recipient?

Her small bamboo bowl split at the seam... she got it a year ago September. I told her I'd mail her a receipt and she can send it back for the replacement and she LOST IT!

It was the usual, "Why do I have to pay for shipping?" I explained that that is PC's policy and just like any other retailer, if she bought something at Target and there was a problem, Target wouldn't come to her house and pick it up... she'd have to take it back. She said she was going to call PC and file a complaint. I told her she was welcome to do that.

Then she hung up on me. Loudly. :grumpy:

Poo on her!!!!!

 

[Inomiamenda]

Double triple poo on her!! GAAHHH!

 

[finley1991]

And thinking more about this because it's STILL bugging me... she reped for TW and PL... surely THEY don't pay for returns, do they?

 

[pamperedlinda]

What a pissy person! Not worth worrying about.

 

[jwpamp]

No, they don't pay for returns....and when I have a customer like this (thankfully they are few and far between), I tell them that the best thing for her to do is to call the company herself -- and I give her the number.

Solution Center must do something with customers like that, because I never get a repeat nasty call from them!

I use the Solution Center out A LOT!!!!

 

[jwpamp]

Oh, and I can go slap her upside the head for you if you'd like!

 

[almondfarm]

I have heard the same complaint, about the shipping for returns and I explain that if it is defective in the first 30 days the company does pay for the return shipping... and that after that they generously replace items in the warranty period for just the cost to the customer of the return shipping.

 

[Nanisu]

I had acustomer ream me out over the weekend via email because her prep bowl lid only lasted two years. Demanded a replacement. I will order one for her for $1.25...but...seriously???

 

[Sheila]

Most fussy people have been rewarded for being fussy, so they keep doing it. Stand your ground girl.