Unexpected Purchases and Complaints: My First Show Story

[Stampaholic1961]

John,
I think what the others said is right, you didn't know so no one can honestly say you are wrong. The fact that you felt bad about it when you found out says you have ethics!I had a friend who quit Pampered Chef (this was several years ago) because there were people in her area who would find out when shows were scheduled & move in & convince the hosts to switch to them ---on the same date she had scheduled. It seems that there was a director who was training her team to go around & steal shows!!!! I'm not sure if she ever talked to Home Office about this or not. This all happened before I met her. If I had heard about this type of stuff going on I don't know if I would have signed up or not!!

 

[jenm42]

Back to about the refund on the batter bowl, I would *never* just reimburse a customer who wanted a refund, and take the hit myself. No matter if she ordered it a week ago or 11 months ago, I would just call HO for her, and have her send it back with the receipt and the reference number, the way she's supposed to. HO will give her a refund in whatever method she used as payment. Plus, when it's only one item, they don't do commission adjustments on it... (if it's her whole order I'm not sure what happens, but I think as long as it's not the whole show being returned there's not a commission adjustment.) If it's within the first 30 days of shipping (which it sounds like it might be), HO will even send FedEx out to pick it up free of charge. No big deal...

=) Jen

 

[cmrunkle115]

This host just sent me another message and wanted me to get back to her asap. Now for a little bit of history on her. We were supposed to close on Oct. 29, I met with her (finally after waiting around for hours). She shows me a couple of orders - one is a credit card order, the others are all on one sheet. Then she tells me that she has a ton of more orders but they can't pay until the 13th, blah blah blah. I suggested she close the ones she had and do another one for the 14th. I was desperately trying to qualify at that time. Then referred to the orders on one sheet and she said "you know I am gonna have to pay with a post dated check right?" I explained that I couldnt cover $110, and told her we could just wait to close the whole thing on the 14th. I called her on the 11th and she said she was going to be ready to close on the 14th. We set a time for me to be there. That day came, I called and left a voicemail reminding her when I was going to be there and that if there was a problem to just please let me know. No reply so at the designated time I went to her house. No one home. I called and got voicemail, told her I would be there soon (already was there though). I called several more times and rode around for an hour still no reply. I finally went home. I decided to just give up. Ten days later, the day before thanksgiving, she calls and leaves me a voicemail. She said she was sorry she didn't get back to me, she had my address and was going to send me the order. She did not have my address. I called her back immediately and got ---VOICEMAIL. I told her explicitly not to mail to me. I made her think I wanted her to be sure she got the free products she wanted and deserved. I just didn't want her to say she mailed the stuff and she didn't. (She pulled that with the host of the party she booked off of with a payment check). Finally, after texting her and receiving texts back we were going to close that night. She was going to call when she got home. Big surprise, no call. I waited until the friday after thanksgiving and texted her asking if she wanted to close sometime soon. No response. I called my recruiter and director and decided to be done with this nut. Then she called. Out of the blue, finally. Went there to close and she had the same two sheets she had the first time I was there. I put the order in and the credit card was declined. So I called her immediately, explained the problem and giving her options. Due to her never being timely on returning calls or emails, I ended up cancelling the show (since it was only $150 with the cc order) and placing an individual order. Eating the extra shipping. So then when she finally got back to me she wanted to cancel other parts of the order since blah blah blah. I told her it would be here tomorrow. I delivered and she gave me cash for the credit card order. And then she texted me the next day to tell me that I ordered two of the wrong thing. I am sure I didn't. So now I have another individual order, to eat shipping on and the cost of the additional item. Then --sorry it took so long to get to this-- today she emails me to say that she sent me a text message (she didn't) about the additional items and would I get back with her ASAP. WHAT, ASAP? This from someone who thinks two weeks later is a timely call back. I gotta tell you it was hard to even try to be nice to her in the email. It is good that I wasn't talking to her on the phone. It would have been hard to hide my disdain. Sorry this was so long winded. But it will honestly be all I can do to keep from throwing this stuff in her face when I get it. I had her order sent to me because she would say it was stolen off of her porch or something crazy. She is truly a nut. She has honestly made me want to hang up my apron.