Unexpected Item in Shipment? Tips for Dealing with Order Mix-Ups

Click For Summary

Discussion Overview

The thread discusses experiences and strategies related to receiving unexpected items in shipments, particularly in the context of Pampered Chef orders. Participants share their personal encounters with order mix-ups and how they have handled these situations.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, describes receiving an extra item in their shipment and seeking advice on how to proceed.
  • Another participant shares their experience of filling out an adjustment online for an extra product and mentions that they were allowed to keep smaller items as gifts for hosts.
  • Several users mention the practice of returning items versus allowing hosts to keep them, noting that items under a certain value are often kept as gifts.
  • One participant expresses confusion about whether certain promotional items, like coffee and seasonings, are still sent to hosts.
  • Another participant recounts a situation where they received double the items for a show and questions if this is common.
  • Some participants reflect on the likelihood that hosts may not report extra items they receive, suggesting that this may happen more frequently than realized.
  • One participant shares a specific instance where a host received extra BBQ skewers and was told to keep them, highlighting variability in responses from the company.
  • Several users note that they have not experienced receiving extra items, indicating differing experiences among consultants.

Areas of Agreement / Disagreement

Views differ on the handling of extra items, with some participants advocating for keeping small items as gifts while others have not encountered this practice. No clear consensus emerges regarding the frequency of receiving extra items or the policies surrounding them.

Contextual Notes

Participants share personal experiences that reflect a range of outcomes when dealing with unexpected items in shipments, with varying responses from the company and differing practices among consultants.

Who May Find This Useful

This discussion may be of interest to Pampered Chef consultants who have encountered similar issues with shipments and are looking for insights from peers on how to navigate these situations.

straitfan
straitfan
Gold Member
Messages
1,455
Okay--another Newbie problem here. I had my most recent shipment sent to me rather than the hostess b/c I had tacked some last minute Christmas orders for some other customers onto her show. I went ahead and bagged everything up for the hostess and had an extra item when I was finished. I double checked and it wasn't on the order I submitted, and it's not on the invoice either. What do I do now?
 
You can go online to Consultant's Corner and fill out an adjustment that there was an extra product in the shipment. They will probably ask for it back (depending on what it is - I was told to keep the 3 extra Quickuts I was shipped a couple of years ago).
 
What was the item? If it was a bag with coffee and seasonings, that's the hostess gift for being one of your first shows. If it was something else, double check all of the orders again and then contact HO.
 
Do they still send the coffee?? I thought they stopped doing that....
 
gilliandanielle said:
Do they still send the coffee?? I thought they stopped doing that....
Click to expand...

No, they stopped doing the samples sometime last year. I've had this happen a lot and this is what I discovered: When you do the adjustment on CC it will ask you if the host wants to purchase the item. I always say "no". If the item cost less than $10-15 they have always said to keep it as a gift for the host for her troubles. If it cost more than that they usually want it back (however, I had a host who received extra meat lifters and they let her keep those). I talked to my Exec. Director about it and she said just to use my judgement in the future. If it's an item that cost less than $10 I just tell my host to keep it.
 
I have never had them ask if my host wants to purchase the item.
Teresa
 
Teresa Lynn said:
I have never had them ask if my host wants to purchase the item.
Teresa
Click to expand...
Nor have I. They usually send a call ticket to have it picked up and sent back to PC but very occasionally they will say the host can keep it.
 
  • Thread starter
  • #8
Thanks for your advice! It sounds like this happens somewhat often! It was pair of chef's tongs. I just finished writing up the adjustment ticket on CC. We'll see what they say! Thanks again for your input!
Gotta Go and get ready for Santa Claus!
 
Maybe I didn't explain it well enough. When you do the adjustment in CC you get this:

Product arrived that was not originally ordered (specify below)
Interested in purchasing product(s).
Interested in returning product(s).

I always select the second one Interested in returning product.

Evertime I have done this on items costing less than $10-15 I've received an auto reply for the host to keep the item as a gift for her troubles. This is my experience. I brought this up at a Monthly cluster Meeting and my Ececutive Director and several Directors said not to bother with the small inexpensive items, just let the Host keep them. So, that's what I've done. Afterall, paying someone to do the paperwork and postage for a $5.00 item far exceeds the cost of the item.
 
I didn't start PC until August (this year) and all of my first 6 hosts got those coffee and seasoning samples with a note thanking them for being one of my first 6 hosts.

???
 
Hmm, I thought they stopped that awhile back?
 
I believe it stopped with the new product launch in September. That is also when we started to be able to get the seasonings full size on the paperwork supply order form and they took the sample packages off.
 
Here is something wierd my last show that was sent has received double everything. They sent the show on the 16th & then resent it on the 20th. I have never had this happen at all. Anyone else out their, that this happened to. My DH seems to think they had a computer glich.
 
Sept. was my first month and everyone got the samples. On my grandmother's show she got a cheese knive and two sets of the small napkins in place of her two silicon basting brushes and something else. They told her to keep the extras and they sent what was missing. So what happens if your host gets extra items and just doesn't tell you?? Is it really worth the trouble of returning it if they do b/c I'm sure there are a lot of hosts that just don't say anything...
 
pamperedalf said:
Here is something wierd my last show that was sent has received double everything. They sent the show on the 16th & then resent it on the 20th. I have never had this happen at all. Anyone else out their, that this happened to. My DH seems to think they had a computer glich.
Click to expand...

That just happened to me. I had a Consultant as Host show that I submitted on the 13th. I got the box Wednesday. The vanilla was backordered, but shipped this week. Friday I got home from work and there was another large box, containing everything AND the vanilla. Weird.

I'm going to submit an adjustment online about it. It's over $100 of stuff.
 
mbh06 said:
So what happens if your host gets extra items and just doesn't tell you?? Is it really worth the trouble of returning it if they do b/c I'm sure there are a lot of hosts that just don't say anything...
Click to expand...

That has me wondering how many times there has been extras and nobody has said anything?????
 
I'm sure it happens more than we think.The first time I called HO with an extra item, the rep was shocked that I was actually calling about how to return it. So either hosts don't report them to us, or most consultants don't report them to HO.
 
Aug was the last official month for the samples. If anyone got them in Sept. they were lucky and got what they were trying to get rid of I guess!

I wish they'd put those back on the supply order as door prizes.
 
I just had a hostess who didn't get her 2 citrus presses but did receive 2 extra sets of the BBQ skewers. I called HO and they sent out the missing citruses presses right away. The rep said my hostess will receive a prepaid label to return the skewers. A week later, the citrus presses arrived but no prepaid label (should have come in the regular mail.) I called HO again and this time, the rep (a different one) told me, "It's almost Christmas...just tell her to keep the skewers." That's a nice $31 free gift!

This is maybe the 3rd time in 2 years that I've had HO tell me to tell the hostess to keep her extra items.
 
i've never had extra items in my shippments...I guess i'm just lucky
 
Dawn said:
i've never had extra items in my shippments...I guess i'm just lucky
Click to expand...

Or un-lucky, depends how you look at it:p
 

Frequently Asked Questions

What should I do if I receive an unexpected item in my Pampered Chef shipment?

If you receive an unexpected item in your shipment, first check the packing slip to see if there was a mistake in your order. If the item is not listed, contact Pampered Chef customer service immediately to report the issue. They will guide you on how to return the incorrect item and ensure you receive the correct order.

How can I prevent order mix-ups when ordering from Pampered Chef?

To minimize the chances of order mix-ups, double-check your order before finalizing it. Ensure that all items are correctly listed and that you have selected the right quantities. Keeping a record of your order confirmation can also help in case you need to reference it later.

What information do I need to provide when reporting an order mix-up?

When reporting an order mix-up, be prepared to provide your order number, a description of the incorrect item received, and details about the item you actually ordered. This information will help customer service resolve the issue more efficiently.

Will I be charged for returning an unexpected item?

Typically, Pampered Chef covers the return shipping costs for incorrect items sent to you. However, it's best to confirm this with customer service when you report the issue, as policies may vary based on specific circumstances.

How long does it take to resolve an order mix-up with Pampered Chef?

The resolution time for an order mix-up can vary, but most issues are addressed within a few business days. Once you report the issue, customer service will provide you with an estimated timeline for receiving the correct item and returning the incorrect one.

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