Troubleshooting Show Submission Errors: Error 12002 Explained

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Discussion Overview

This thread centers around participants experiencing issues with submitting their shows due to a timeout error, specifically Error 12002. Several users share their frustrations and troubleshooting attempts, while others offer suggestions based on their own experiences.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Technical explanation

Main Points Raised

  • One participant describes trying to submit shows for two hours, encountering a timeout error with no explanation in the help menu.
  • Another participant inquires if the original poster has updated their Pampered Partner software.
  • One user mentions that their attempt to update the software fails due to the session timing out.
  • Several participants suggest logging off and back on as a potential solution, but the original poster reports no success.
  • One participant speculates that the issue may be due to a high volume of orders being submitted at the last minute.
  • Another participant shares their experience of successfully contacting tech support before the deadline, noting that they have always been able to reach them.
  • One user expresses concern about not receiving points for their shows due to the submission issues.
  • A participant recounts their lengthy troubleshooting process involving tech support and their internet provider, ultimately resolving the issue by installing PP+.
  • Several users mention the strictness of deadlines and express skepticism about the possibility of exceptions being made for late submissions.

Areas of Agreement / Disagreement

Views differ regarding the likelihood of exceptions being made for late submissions, with some participants expressing hope while others emphasize the strictness of deadlines.

Contextual Notes

Participants share personal experiences with technical issues related to the Pampered Partner software and the challenges faced during show submissions.

Who May Find This Useful

Consultants experiencing similar technical difficulties with show submissions or those seeking to understand common troubleshooting steps within the community may find this discussion relevant.

cookinmama
cookinmama
Gold Member
Messages
318
Ok, I have been trying for 2 hours now to submit my shows and they won't. It goes all the way to receiving response and then the message comes up saying: Orders not sent. Session has timed out. I go to my review log and it says Error 12002 the request has timed out. Well in the help menu there is no 12002 error explinantion. Has anyone else had this problem? How do I fix it. I have shut down my computer, logged off, checked my internet connection everything seems fine. Help if you can!!
 
have you updated your Pampered Partner?
 
  • Thread starter
  • #3
I did the other night, but I tried it again and it won't update because the session times out, because it takes too long.
 
CAn you log off, and then back on, and try again?
 
  • Thread starter
  • #5
I tried that twice, but I will try again.
 
  • Thread starter
  • #6
Just logged off and back on again and still no luck. It goes to HO, says request sent, receiving response and then all the sudden it comes up and says orders not sent request has timed out. It almost seems like the HO if rejecting it because there are so many orders going in at the last minute. At least that is what I thought at first but after 3 hours?
 
Sorry I can't help. Did you call HO? I know it may be too late.
 
  • Thread starter
  • #8
No, I didn't I thought they closed at 10 pm Central time, which made it 9 my time and that is when I sat down to transmit.
 
  • Thread starter
  • #9
Well, I'm going to bed I have to get up at 4:30. I wish I could have gotten through I had $1500 in shows. Now I won't get the points. I am so upset. Dang it!!! Thanks for the suggestions.
 
I'm so sorry to here you had problems.

I called HO tonight at 9:45 PST and talked with tech support. I have always been able to get through to them until 10:00 pm.
 
Maybe with your logs they will accept the shows? I would call them in the morning and explain what happened. If it was an error on their part, they should accept the shows. However, don't get your hopes up, because they tend to be VERY tight on deadlines.
 
  • Thread starter
  • #12
Well, I'm up and trying again and still no luck. I will call HO in an hour when they open. Hopefully they will take my shows when they see my logs.

I even unplugged all my internet connections and plugged them back, but no luck. I'm on here writting so I know my connection is good.
 
Let us know what they say, but yes, as someone else posted, they are VERY strict on deadlines. Sorry you had so much trouble!
 
  • Thread starter
  • #14
Well after being on the phone for an hour with Tech support. Then on the phone with my internet provider for 20 mins. Then back on the phone with Tech support (different person) for another hour. They finally just had me install PP+ (because I was using PP) and the shows went through. For some reason Pampered Partner would not send the shows. At first they thought it was firewalls but we checked and rechecked them for allowable access and everything turned out fine.

So, if you are using Pampered Partner and come across this issue and your firewalls are ok. Just install PP+ and use that. Hopefully no one has this happen because it is stressful when you can't figure out what is wrong.
 
Did they allow you to get it in for September?
 
I'm on PP...uh oh..
 
Nope there are not exceptions. None whatsoever. They kept me from getting the June sellathon because my pampered partner crashed when in submission. They are very very strick on their deadlines.

cmdtrgd said:
Maybe with your logs they will accept the shows? I would call them in the morning and explain what happened. If it was an error on their part, they should accept the shows. However, don't get your hopes up, because they tend to be VERY tight on deadlines.
Click to expand...
 
  • Thread starter
  • #18
cmdtrgd said:
Did they allow you to get it in for September?
Click to expand...

I never even asked because I really don't know whose "fault" it is.
 
cookinmama said:
No, I didn't I thought they closed at 10 pm Central time, which made it 9 my time and that is when I sat down to transmit.
Click to expand...
HO opens at 7 a.m. and closes at 11 p.m. central time. So, you would have been able to call them last night.
 
  • Thread starter
  • #20
DebbieJ said:
HO opens at 7 a.m. and closes at 11 p.m. central time. So, you would have been able to call them last night.
Click to expand...

I found that out this morning, I'll never forget now, but I don't think we would have gotten it resolved anyway because it took me almost 3 hours this morning to get it all worked out.
 

Frequently Asked Questions

What is Error 12002 in Pampered Chef show submissions?

Error 12002 typically indicates a problem with the internet connection or a timeout issue during the show submission process. This error can occur when the system is unable to communicate with the server effectively.

What should I do if I encounter Error 12002 while submitting a show?

If you encounter Error 12002, first check your internet connection to ensure it is stable. If your connection is fine, try refreshing the page or logging out and back into your account. If the problem persists, consider waiting a few minutes and attempting the submission again.

Can browser issues cause Error 12002?

Yes, browser-related issues can contribute to Error 12002. Make sure you are using a compatible browser and that it is updated to the latest version. Clearing your browser's cache and cookies may also help resolve any conflicts.

Is there a specific time when Error 12002 is more likely to occur?

Error 12002 may occur more frequently during peak hours when many users are submitting shows simultaneously. If possible, try submitting your show during off-peak hours to reduce the likelihood of encountering this error.

Who can I contact for further assistance with Error 12002?

If you continue to experience Error 12002 after troubleshooting, you can reach out to Pampered Chef's customer support for assistance. They can provide further guidance and help resolve any technical issues you may be facing.

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