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Pampered Chef: P3 error occuring/can anyone help???

  1. byrd1956

    byrd1956 Senior Member Gold Member

    Everytime I try to open P3 tonight I get this message-
    An error has occured. See the log file: ProgramFiles\PamperedPartnerPlus\workspace\.metadata\.log.
    I have tried from the desktop, from programs and have shut the computer completely down. How can I check the log is I can't open the program? Any computer savy help out there this evening???
    Jun 5, 2009
  2. pjpamchef

    pjpamchef Member Silver Member

    You need to call tech support! I had this problem last month, ended up sending all my data to tech and they located the problem, then walked me thru to delete a certain file.
    Jun 5, 2009
  3. DebbieJ

    DebbieJ Legend Member

    Go to CC and download the update manually.
    Jun 5, 2009
  4. byrd1956

    byrd1956 Senior Member Gold Member

    Thank you ladies!! I did the manual update first and it took care of any problems. Now I can get my show submitted. :)
    Does anyone else ever get a message when they open P3 that says "another instanct of p3 is running close that to open program". I have been getting this for awhile and all I do is X out. I've never had p3 running when I try to open it. I'm wondering if that is what finally caused the error message to come up...
    Jun 6, 2009
  5. pampchefsarah

    pampchefsarah Senior Member Gold Member

    Robyn, are you clicking on your P3 icon twice? Or, is it slow opening, so you think it didn't work the first time, so you click again? Either of these could cause the message you're receiving.
  6. mrshamel3808

    mrshamel3808 Member Gold Member

    I'm getting that error message, but the update wasn't completing within the program last time I tried so I'll go ahead and try to update it manually through CC.

    Robyn, I get that sometimes too! I never really thought twice about it, just figured I clicked it twice or something. Maybe I'll pay closer attention when it happens. Unfortuntely I usually don't think about it until it happens and then it's too late to pay attention to how many times I've clicked it! lol
    Jun 6, 2009
  7. byrd1956

    byrd1956 Senior Member Gold Member

    Maybe I am clicking twice, but didn't think so. I'll have to pay closer attention, too.
    Jun 7, 2009
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