heat123
Silver Member
- 6,922
Click For Summary
Discussion Overview
This thread centers around troubleshooting issues related to the P3 startup, particularly in the context of software updates and connectivity challenges faced by participants. Various experiences and frustrations are shared regarding the update process and its impact on submitting shows.
Discussion Character
- Anecdotal
- Opinion-based
- Technical explanation
Main Points Raised
- One participant expresses frustration over receiving an error message and being directed to check a log file.
- Another participant suggests contacting headquarters (HO) for assistance, linking issues to recent updates.
- A participant recounts a message from HO indicating the need to download an update from the consultant's corner, although they had not yet experienced P3 themselves.
- One participant shares their ongoing issues with the application not closing and plans to call tech support for help.
- Another participant voices dissatisfaction with the new update, noting it requires a high-speed connection, which they do not have, complicating their ability to submit shows.
- One participant suggests that consultants should have the option to order a CD for updates, especially for those on dial-up connections.
- A participant mentions successfully completing the update on dial-up, despite it taking a long time, and notes their P3 worked well afterward.
- One participant shares their experience of updating at a friend's house with high-speed internet, highlighting the importance of connectivity.
- Another participant describes needing to send a diagnostic report to tech support and awaiting a callback for assistance.
- One participant recounts successfully resolving their issues after running a manual update with tech support's guidance.
- A participant shares similar issues with tech support, humorously noting their situation while awaiting a callback.
Areas of Agreement / Disagreement
Views differ regarding the effectiveness of the update process and the challenges posed by connectivity issues. Some participants express frustration, while others share successful experiences with updates.
Contextual Notes
Participants discuss their personal experiences with the P3 startup and updates, highlighting varying internet connectivity situations, particularly between high-speed and dial-up connections.
Who May Find This Useful
Consultants experiencing similar technical issues with P3 startup and updates, particularly those with varying internet speeds, may find the shared experiences relevant.
PamperedDor
Gold Member
- 2,682
Bren706
Gold Member
- 2,380
When I called HO earlier (trying to get tech support for my new recruit trying to do the online agreement) and was on hold, there was a message that that if you are receiving the message that you had to go on consultant's corner and go to the download center and download the update (I think that is what it is). I didn't pay close attention, because I haven't gone on PP3 yet.
heat123
Silver Member
- 6,922
I guess I wil have to call tech tomorrow. Now it's not closing the application at all :O!?! WTH?
paigev71
- 263
Grrr. This new update bites. I have waited since Saturday to close a show pending a call from one customer with her credit card number. Tonight I left her a message saying I needed to close this show tonight so if I didn't hear from her then I was going to submit the show without her order and could add it to a different show. Well guess what, my show won't submit. I called HO and was on hold about 30 minutes only to find the new update requires high speed connection, which I don't have. The thing is 49MB. I can't submit shows without having the latest version, which I now have to manually download. I am not a happy camper.
etteluap70PC
Gold Member
- 3,657
I did the update on dial up but it took like 5 hours!!! My P3 worked OK last night after doing the update. Well at least it let me upload web orders.
Small rant.... why do all the web gurus think that everyone is now on high speed? Some applications are a major pain because of all the Cr*p running and pictures downloading! Even to use my email (hotmail & Juno) can be a pain because of all the adds!
end rant...
Small rant.... why do all the web gurus think that everyone is now on high speed? Some applications are a major pain because of all the Cr*p running and pictures downloading! Even to use my email (hotmail & Juno) can be a pain because of all the adds!
end rant...
elizabethfox
Gold Member
- 857
heat123
Silver Member
- 6,922
kreaser
Gold Member
- 551
jbdowd0798
Gold Member
- 1,268
I'm having the same issues. I had to 'send my files to them and it can take 24-48hrs to get a call back. The guy was really nice, talked me through how to send them, etc. so we'll see what time tomorrow I get his call.
I guess you could say I'm at his BECK-N-Call! hee hee (Get it...I'm a Becky)...nevermind.....need sleep! ;-)
I guess you could say I'm at his BECK-N-Call! hee hee (Get it...I'm a Becky)...nevermind.....need sleep! ;-)
Frequently Asked Questions
What should I do if I can't log into my P3 account?
If you're having trouble logging into your P3 account, first ensure that you're using the correct email address and password. If you've forgotten your password, use the "Forgot Password?" link to reset it. If you're still having issues, check your internet connection and try clearing your browser's cache. If the problem persists, contact Pampered Chef support for further assistance.
How can I resolve issues with my P3 app not syncing?
If your P3 app is not syncing, first check your internet connection to ensure you have a stable connection. Try closing and reopening the app, or logging out and back in. If the issue continues, uninstall and reinstall the app. If none of these steps work, reach out to Pampered Chef support for more detailed troubleshooting.
What should I do if my P3 dashboard is not displaying correctly?
If your P3 dashboard is not displaying correctly, try refreshing the page or clearing your browser's cache. Ensure that your browser is updated to the latest version. If you're using the app, make sure it's updated to the latest version as well. If the issue remains, consider accessing the dashboard from a different browser or device, or contact support for help.
Why am I not receiving notifications from the P3 system?
If you're not receiving notifications from the P3 system, check your notification settings within the app and ensure they are enabled. Also, verify that your device settings allow notifications from the app. If everything seems correct but you're still not receiving notifications, try logging out and back in, or reinstalling the app. If issues persist, contact Pampered Chef support.
What steps can I take if my P3 is running slowly?
If your P3 is running slowly, first check your internet connection to ensure it is stable. Close any unnecessary tabs or applications that may be using bandwidth. Clear your browser's cache or, if using the app, try clearing the app's cache in your device settings. If the problem continues, consider restarting your device or contacting support for further assistance.
Similar Pampered Chef Threads
- jeanniedelorme Business, Marketing and Customer Service
chefann
- byrd1956 Business, Marketing and Customer Service
byrd1956
- thecougchef Business, Marketing and Customer Service
BethCooks4U
- PCNewbie07 Business, Marketing and Customer Service
pamperedpals
- lizzus Business, Marketing and Customer Service
AnaCash
- ginamkiely Business, Marketing and Customer Service
ginamkiely
- {*mandy*} Business, Marketing and Customer Service
AnaCash
- Senkimekia Business, Marketing and Customer Service
AnaCash
- DanielleQ Business, Marketing and Customer Service
AnaCash
- ChefMary412 Business, Marketing and Customer Service
ChefMary412