Troubleshooting P3 Startup: Tips and Solutions

[heat123]

HELP! When I try to run it says error, see log file?? What the?

 

[PamperedDor]

Call HO - it might have to do with the updates -

 

[Bren706]

When I called HO earlier (trying to get tech support for my new recruit trying to do the online agreement) and was on hold, there was a message that that if you are receiving the message that you had to go on consultant's corner and go to the download center and download the update (I think that is what it is). I didn't pay close attention, because I haven't gone on PP3 yet.

 

[heat123]

I did do that but it's still not working correctly! I guess I wil have to call tech tomorrow. Now it's not closing the application at all :O!?! WTH?

 

[paigev71]

Grrr. This new update bites. I have waited since Saturday to close a show pending a call from one customer with her credit card number. Tonight I left her a message saying I needed to close this show tonight so if I didn't hear from her then I was going to submit the show without her order and could add it to a different show. Well guess what, my show won't submit. I called HO and was on hold about 30 minutes only to find the new update requires high speed connection, which I don't have. The thing is 49MB. I can't submit shows without having the latest version, which I now have to manually download. I am not a happy camper.

 

[esavvymom]

they should make a way for consultants to order a CD with the updates for those on dial-up. That's just not fair or even possible with dial-up sometimes!

 

[etteluap70PC]

I did the update on dial up but it took like 5 hours!!! My P3 worked OK last night after doing the update. Well at least it let me upload web orders.


Small rant.... why do all the web gurus think that everyone is now on high speed? Some applications are a major pain because of all the Cr*p running and pictures downloading! Even to use my email (hotmail & Juno) can be a pain because of all the adds!

end rant...

 

[elizabethfox]

Wow...I forgot I needed to update...glad I stopped by CS this morning. I have dialup at home, but I am at a friends house now who has high speed, so I will update while I am here and have the faster connection.

 

[heat123]

I called Tech support and I had to send a "diagnostic report" to them and it will take 24 hours to access my problem and they are caling me back, hopefully with a solution tomorrow!

 

[kreaser]

I couldn't send in my shows since yesterday. I tried the manual update on CC and it wasn't going through. I called tech support and they had me run it again it worked. Thank goodness because I have a ton of shows for Nov! whoohooo
karlene

 

[jbdowd0798]

I'm having the same issues. I had to 'send my files to them and it can take 24-48hrs to get a call back. The guy was really nice, talked me through how to send them, etc. so we'll see what time tomorrow I get his call.

I guess you could say I'm at his BECK-N-Call! hee hee (Get it...I'm a Becky)...nevermind.....need sleep! ;-)