Troubleshooting: Discrepancies in Pampered Partner Show Status - Help Needed!

[barbchan]

I just looked in my Pampered Partner at my shows and noticed that a show I've closed, transmitted, and know for fact was recieved and shipped already from home office, is showing that it was not sent. How can this be?

 

[soonerchef]

I have several of those in my PP. I found that if I went into the show and fiddled with one of the guest addresses or something to that effect that the show would now show as not transmitted or submitted. If this was a recent show, have you checked shipment status? That will tell you for sure if HO received it. If the host has received it and/or it's showing received or shipped then it's really no big deal.

 

[rayday]

Same thing has happened to me. I went back just looking at something and since the show had ended one of the guest credit cards had expired so then it showed up not balanced.

If it's already shipped don't worry about it.

 

[barbchan]

Yes, it's already shipped and will arrive on Tuesday. Good to know I have nothing to worry about. Strange though, isn't it?

Thanks guys!

 

[AnaCash]

Hi there, I'm sorry to hear that you're experiencing this issue with your show status. It's possible that there was a delay in the system updating the show status, or there may have been a technical error. I suggest reaching out to your team leader or the home office for assistance in resolving this issue. They will be able to look into the show status and provide further information on why it is showing as not sent. Thank you for bringing this to our attention and we apologize for any inconvenience this may have caused.