Troubleshooting Broken Bar Pans: Tips from a Pampered Chef Consultant | TIA!

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Discussion Overview

The thread discusses experiences related to broken bar pans among Pampered Chef consultants and their hosts. Participants share personal anecdotes about issues with bar pans, including replacements and potential causes for breakage.

Discussion Character

  • Anecdotal, Opinion-based

Main Points Raised

  • One participant, identifying as a consultant, shares that their host received a broken bar pan and experienced a second breakage while cooking at 400 degrees.
  • Another participant mentions the three-year guarantee on bar pans and questions when the warranty period begins.
  • Several users note that replacements are typically sent out by the Home Office (HO) and that the replacement should also carry a full warranty.
  • One participant suggests that thermal shock could be a reason for the cracks, particularly if frozen items are placed on the stoneware.
  • Another participant expresses concern about a trend of broken bar pans based on their recent experiences.
  • One participant discusses a personal experience with a cracked bar pan they transport to shows, questioning its safety for use.
  • Another participant expresses a similar concern about a tiny crack in their bar pan and considers whether it would be safe to use.

Areas of Agreement / Disagreement

Views differ on the causes of breakage and the safety of using cracked bar pans, with no clear consensus on whether certain practices lead to damage.

Contextual Notes

Participants share their personal experiences with bar pans, focusing on issues of breakage and warranty without implying any official guidance from Pampered Chef.

Who May Find This Useful

Consultants who encounter similar issues with bar pans or are interested in the experiences of others regarding product durability and warranty matters.

augmommychef
augmommychef
Silver Member
Messages
33
Hi everyone, I started my Pampered Chef business in November and have been enjoying being a Consultant. However, my January host is having some bad luck with her bar pan. First of all, upon arrival, her bar pan was broken. It was one of about 4 bar pans in her package (for her guests) so it wasn't a big deal. HO sent her another one ASAP. She leaves me a message tonight and says her second new bar pan broke in the oven @ 400 degrees! Simply cracked right in the middle! Has anyone experienced this? Will HO send out a second replacement? My host is the nicest lady alive and I know she is sincere! TIA!
 
Yes, the guarantee is 3 years ... no matter how many times it is returned it is still guaranteed!

(But I hope someone will clarify when the clock starts ticking ... if her bar pan cracks in a year, does she have 2 years guarantee left, or three?)
 
HO will send out another replacement, and I think (someone correct me if I'm wrong) the replacement has a full 3 years - she just has to keep any of the paperwork that comes in the box.That's unfortunate that it broke twice already, but sometimes there are air bubbles or other flaws that create weak spots.
 
It is a possibility that she placed a few pieces of frozen or very cold items on the center of the stone and the food was not dispersed on the entire stone...hence thermal shock. One part of the stone gets very cold first then takes longer to heat up while the rest of the stone is heating up quickly and then it cracks in two. It has happened to me. For example if you put a small frozen pizza on a large stone it can crack. Be sure to give your customer a stoneware tip sheet and have her read her use and care thoroughly.
Deb
 
chefann said:
HO will send out another replacement, and I think (someone correct me if I'm wrong) the replacement has a full 3 years - she just has to keep any of the paperwork that comes in the box.

That's unfortunate that it broke twice already, but sometimes there are air bubbles or other flaws that create weak spots.
Click to expand...
The warranty is based on the date of the original purchase.
 
Thanks, Beth. I just had an email from one of my hosts last weekend that her show was delivered, and the large bar pan was broken. I hope this isn't the start of a trend.
 
I recently had a customer with a cracked bar pan as well.

Let me ask you all. I have a bar pan that I cart around to shows that I never use. (I have a well seasoned one at home that I use if the recipe at the show calls for it)
And this unused bar pan has a tiny itty bitty crack in the upper rim of the edge. It seems to be just on the surface. Do you think it would be safe to ever use? Or will this crack enlarge with cooking?
 
riggs62 said:
I recently had a customer with a cracked bar pan as well.

Let me ask you all. I have a bar pan that I cart around to shows that I never use. (I have a well seasoned one at home that I use if the recipe at the show calls for it)
And this unused bar pan has a tiny itty bitty crack in the upper rim of the edge. It seems to be just on the surface. Do you think it would be safe to ever use? Or will this crack enlarge with cooking?
Click to expand...
It should be fine but I would use it a few times. If it is going to break because of that it will happen in the first few times - do it while it's under warranty.
 
riggs62 said:
I recently had a customer with a cracked bar pan as well.

Let me ask you all. I have a bar pan that I cart around to shows that I never use. (I have a well seasoned one at home that I use if the recipe at the show calls for it)
And this unused bar pan has a tiny itty bitty crack in the upper rim of the edge. It seems to be just on the surface. Do you think it would be safe to ever use? Or will this crack enlarge with cooking?
Click to expand...


I'd get a HO to replace it. You can never be sure what heat will do.
 

Frequently Asked Questions

What should I do if my bar pan has a crack or chip?

If your bar pan has a crack or chip, it's important to stop using it immediately to prevent further damage. Contact Pampered Chef customer service for guidance on warranty options or replacement. They may ask for photos to assess the damage.

Can I still use my bar pan if it has discoloration?

Yes, discoloration on a bar pan is usually cosmetic and does not affect its performance. However, if the discoloration is accompanied by other issues, such as warping or cracking, it's best to evaluate the overall condition before continuing to use it.

How can I prevent my bar pan from warping?

To prevent warping, avoid exposing your bar pan to extreme temperature changes. Always preheat your oven before placing the pan inside, and do not place a hot pan directly into cold water. Additionally, avoid using metal utensils that can scratch the surface.

What is the best way to clean my bar pan?

The best way to clean your bar pan is to let it cool completely before washing. Use warm, soapy water and a non-abrasive sponge. Avoid using steel wool or harsh chemicals, as they can damage the surface. For tough stains, a paste of baking soda and water can be effective.

Is there a warranty on Pampered Chef bar pans?

Yes, Pampered Chef offers a limited lifetime warranty on their bar pans. This warranty covers defects in materials and workmanship but does not cover damage caused by misuse or normal wear and tear. Be sure to keep your receipt for warranty claims.

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