Troubleshooting a Show Before Midnight: An Unexpected Challenge

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Discussion Overview

This thread discusses challenges faced by a new consultant attempting to submit a show before midnight, particularly issues with credit card approvals and technical difficulties with support services.

Discussion Character

  • Anecdotal, Technical explanation

Main Points Raised

  • One participant describes a new consultant's experience with multiple failed credit card submissions despite verifying all details.
  • Another participant mentions major problems reported by the home office and suggests checking the chat box for updates.
  • One participant expresses relief after successfully contacting tech support, noting that their issues were resolved.
  • Another participant shares that prior authorization for credit cards has been removed and advises following up on card statuses the next day.

Areas of Agreement / Disagreement

Views differ regarding the extent of technical issues, with some participants reporting problems while others indicate that solutions were found.

Contextual Notes

The discussion reflects personal experiences with technical difficulties during a time-sensitive submission process, highlighting the reliance on tech support.

Who May Find This Useful

Consultants facing similar technical challenges or those interested in troubleshooting payment issues during show submissions may find this thread relevant.

Sheila
Sheila
Gold Member
Messages
5,350
I have a new consultant trying to get a show in before midnight. She said she verified everything, double checked addresses, guest specials, etc. No red dots or yellow warning messages. When she went to submit the show, all but 1 credit card was approved. She called & got a new credit card number from the guest, changed it & went through the steps again. 2nd failure on the same guest. She got a check, changed the payment method and how much she was paying and submitted a 3rd time. Another failure. That's when she called me. I had her do a manual update and try again. Now all the guests have yellow dots saying that their cards did not go through!

Any suggestions?

We've been trying to call tech support, but when we dial in there's a message saying that all circuits are busy. :(
 
HO is having major problems right now. Go over to CS and read the chat box...Yikes, I hope this is fixed soon!!
 
  • Thread starter
  • #3
Yikes! Thanks!!! :D
 
All better! I got through to Tech Support and it should be up and running good now. I just submitted my last show about 5 minutes ago. I previously had all yellow dots, too.
 
Ok, they have taken the prior authorization for cc off and you need to follow up with the status of the cards tomorrow in case there are any declined.
 

Frequently Asked Questions

What should I do if my show is not generating enough interest before midnight?

If your show is not generating enough interest, consider reaching out to your guests individually to remind them about the event and the exciting products you will showcase. You can also create a sense of urgency by highlighting limited-time offers or exclusive deals available during the show. Engaging with your audience through social media or group chats can also help boost interest.

How can I handle technical difficulties during the show?

If you encounter technical difficulties, stay calm and communicate with your guests. If possible, switch to a backup platform or device. Have a plan in place, such as a phone number or alternative link, to keep the show going. If issues persist, consider rescheduling the show and offering a special incentive to those who attend the rescheduled event.

What if I run out of time to demonstrate all my products?

If you find yourself running out of time, prioritize your key products and focus on their unique features and benefits. You can also offer to follow up with guests after the show to provide additional information or answer questions about the products you didn't get to showcase. Consider sending a follow-up email with links to product videos or additional resources.

How can I encourage guests to place orders before the show ends?

Create a sense of urgency by reminding guests of any limited-time offers or discounts that are only available during the show. You can also offer a special incentive, such as a raffle or a free gift, for those who place orders before the show concludes. Engaging with guests during the show and highlighting the benefits of the products can also motivate them to make a purchase.

What should I do if a guest has a complaint during the show?

If a guest raises a complaint during the show, listen attentively and acknowledge their concerns. Address the issue calmly and professionally, providing solutions or alternatives if possible. If the complaint is beyond your control, assure them that you will follow up after the show to resolve the matter. Maintaining a positive attitude and showing empathy can help diffuse any tension.

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