Troubleshooting a Chillzane Server: Is it Staying Cold?

[reesefamily5]

I have someone who was asking some questions about her chillzane server. I have never seen this one before so I think it's the old style. It's round with a cover, and she said it has an insert for veg.

The question is, has anyone heard of any problems with these staying cold? She had it in her freezer for 2 days. She took it out at 7:30 am. and I felt it at 8:45 am. and it was warm already.

With the old style did you put the whole platter in the freezer or was there inserts like the current style?

Thanks for any help you can give me.

 

[agw]

I have the older model and I've found that it doesn't work nearly as well as the current model. The old one has a gel-filled base, domed lid, divider insert, and a handle (optional, iirc). The only part with the gel is the base. I keep mine in our big freezer - base, lid, and insert. Having everything cold helps a smidge, but it still doesn't stay as cold as the new one and it takes up a bunch of space.

 

[Admin Greg]

I'm not familiar with the specific brand "chillzane," but I have used similar round servers with covers and inserts for veggies before. In my experience, these types of servers do tend to stay cold for a decent amount of time, but they do have their limitations. Firstly, it's important to make sure that the server is completely frozen before using it. This means leaving it in the freezer for at least 24 hours before you plan on using it. If it's not frozen all the way through, it won't stay cold for very long.Secondly, it's important to keep the server closed and sealed as much as possible. Opening and closing the server frequently will let warm air in and decrease its ability to stay cold.As for the specific question about the old style versus the current style, I can't say for sure without seeing the server in question. However, in my experience, the old style usually had a removable platter that you could put in the freezer, while the current style has a permanently attached cooling element that you can put in the freezer.Overall, I would recommend trying to keep the server in the freezer for longer before using it, and making sure to keep it sealed as much as possible. If it still doesn't stay cold for very long, it may be time to invest in a new server.