Too Many Emails: Have You Ever Sent 3 in 2 Weeks?

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Discussion Overview

The thread discusses participants' experiences and feelings regarding the frequency of emails sent to customers, particularly in relation to concerns about being perceived as spam. Participants share their personal practices and reactions to email communication with their clients.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant, identifying as a consultant, typically sends one email a month but recently sent three in two weeks, expressing concern about being perceived as spam.
  • Another participant shares that they have sent multiple emails during specific promotional periods but generally limit their communication.
  • Several users mention that they usually send one newsletter monthly and occasionally an extra reminder email, noting that requests to be removed from mailing lists are common.
  • One participant reflects on their experience with customers who have requested to be removed but later returned to book shows, suggesting that not all requests indicate a permanent disengagement.
  • Another participant expresses their annoyance with frequent emails from other companies, contrasting that with their own less frequent communication.

Areas of Agreement / Disagreement

Participants generally agree that sending one email per month is acceptable, with some expressing that occasional additional emails for special announcements are also fine. However, views differ on how frequently is too frequent, with some expressing annoyance at excessive emails.

Contextual Notes

Participants share their personal email practices and customer interactions, reflecting a range of experiences with email communication in their consulting work.

Who May Find This Useful

Consultants who are considering their email strategies and frequency of communication with customers may find the shared experiences relevant.

angmillar
angmillar
Messages
466
I think I may have just hit the list of spam! I usually just send one email a month, which is the newsletter.

But, in the past two weeks, I've sent three emails! One was a special incentive for July bookings (which gave me an additional booking), the other was the email I sent today about my phone/email sale this Friday, and a couple of days ago, I sent out the July newsletter early.

Now, I've had one customer email me today and ask to be removed from my mailing list.

I'm afraid I've sent too many emails these past few days, and I'm worried that my customers will get frustrated with my "spam".

Have you guys ever sent quite a few emails (like 3) in a two week period???
 
Yes, at the end of TPC period last year and at the end of the trip incentive 2006. But I don't send emails/newsletters otherwise.
 
Nope. I send one enewsletter each month. On two occasions I've sent an extra "Don't Forget" type email. That said, don't worry about the request to be dropped from your list. I've had a couple of those, myself. I think you'll find that most people have. It happens.
 
I usually send just one per month - a few days before the end of the month so that they are reminded of the current promotions before they are too late.

I have sent more then one when something special is announced but it is rare.

I wouldn't worry though. Anyone who asks to be removed wouldn't be ordering anytime soon. And they aren't dead to you either. I once had someone ask to be removed and 6 months later she called and asked if I still did PC and booked a show so you never know.
 
I even have people asking to be removed when I just send one every month or so. So, I wouldn't worry about it.
 
  • Thread starter
  • #6
Alrighty... thanks, ladies!!

I just know that I get emails from this Arbonne lady all the time! I know how I react when I get "another" one from her, and I just don't want folks to feel that way about me!!!
 
But the difference is-- she sends them "all the time" and yours will be, what? Once a month? I don't mind once a month, maybe twice if there are good specials/news. But more often than that is when I get annoyed. ;)
 
chefann said:
But the difference is-- she sends them "all the time" and yours will be, what? Once a month? I don't mind once a month, maybe twice if there are good specials/news. But more often than that is when I get annoyed. ;)
Click to expand...


Yeah - like I placed an order with Coldwater Creek for some pink ribbon shirts - and now I get a daily email, and catalogs on a regular basis.......that became annoying, and I just this morning sent in a request to be taken off their email list.
 
I had someone request to be removed form mine one time This after making CCC that weekend she went on and on about how professional I was an how she had jsut read the best email from me .

Tha being said, you never know what people will do no matter what you do! ha!

I send a monthly newsletter and I forward the weekly "quick tips" if I think it is something that will benefit my customers.
 

Frequently Asked Questions

What should I do if I feel like I'm sending too many emails to my customers?

If you feel like you're sending too many emails, consider consolidating your messages. Instead of sending multiple emails, try to combine the information into one comprehensive email. This way, your customers receive all the necessary updates without feeling overwhelmed.

How can I gauge if my email frequency is too high?

Monitor your email open rates and engagement metrics. If you notice a decline in opens or an increase in unsubscribes, it may indicate that your email frequency is too high. Additionally, consider asking for feedback from your customers about their preferences for communication frequency.

What are some best practices for email communication in direct sales?

Best practices include segmenting your email list to target specific groups, personalizing your messages, and providing valuable content. Aim for a balance between promotional content and helpful information. Also, consider sending emails at optimal times based on your audience's behavior.

How can I reduce the number of emails I send while still keeping my customers informed?

To reduce the number of emails, create a monthly newsletter that summarizes key updates, promotions, and events. You can also utilize social media or a blog to share information, directing customers to those platforms for more details instead of sending multiple emails.

What should I do if customers complain about receiving too many emails?

If customers express concerns about the frequency of your emails, take their feedback seriously. Consider offering an option for them to choose their email preferences, such as frequency or types of content they want to receive. This can help you maintain engagement without overwhelming them.

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