This Is a New One....trying to Figure Out What to Say Next...

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Discussion Overview

This thread explores a situation involving a post-dated check that was deposited before its intended date, leading to complications for both the consultant and the guest. Participants share their personal experiences and opinions on how to handle the communication with the host regarding the issue.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Debate/contested

Main Points Raised

  • One participant, identifying as a consultant, expresses surprise at being asked to reimburse a guest for a bounced check, noting that they were unaware the check was post-dated.
  • Another participant shares their experience of depositing checks immediately after shows to avoid issues with bounced checks.
  • Several users mention that the responsibility for the situation lies with the guest who wrote the post-dated check, not the consultant.
  • One participant suggests that the host should not act as a go-between and that the guest should contact the consultant directly.
  • Another participant notes that the bank is technically responsible for checking the date on checks and implies the guest could address the issue with the bank.
  • Some participants discuss the importance of the host's relationship with the consultant and how it may affect future bookings.
  • One participant recounts a similar experience where a check bounced due to a delay in cashing, highlighting the unpredictability of check processing.

Areas of Agreement / Disagreement

Views differ on how to approach the situation, with some participants advocating for a firm stance on reimbursement while others suggest a more conciliatory approach. No clear consensus emerges on the best way to handle the communication with the host.

Contextual Notes

The discussion reflects a range of personal experiences with check handling and the complexities of managing relationships with hosts and guests in the context of Pampered Chef shows.

Who May Find This Useful

Consultants who encounter similar situations with post-dated checks or bounced payments may find the shared experiences and viewpoints relevant to their own practices.

I had a feeling as this progressed that the guest had never been in contact with you. Hopefully HO/Anna will take care of it because my guess is that the guest realizes she's being ridiculous in expecting you to pay her bounced check fees so she's been trying to get other people to pressure you into paying them. Deep breaths, deep breaths. Are you going to set a deadline for Sarah to say you can submit her show?
 
I wouldn't involve the mom.. potentially opens an even bigger mess. Just let it lie with the mom and if something comes up just explain that you did nothing wrong
 
Chefbeckyd said:
(Ummm...did I mention I have a show next Sat. with Sarah's Mom? We've been communicated all this week about her show too, and now I'm feeling awkward and wondering if I need to say something and clear the air with her...)
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I would not mention it to the mom. Sarah has clearly not been up front with Anna so there's no telling what, if anything, she has told her mom. Sarah is feeling the pressure from the guest to get the guest what she wants. She may even feel it's beyond acceptable so won't mention it to her mom, who would probably side with you. Yes, it will be awkward to see Sarah in person, but if you get the show submitted tonight, hopefully the orders will be in before next Sat. and there will be a sense of closure to the whole thing.

I know what you're feeling. I'm getting worked up just thinking about being on those calls with Sarah and Anna. Deep breaths and walk away from work for a while. Don't let this consume you.
 
Oh My Word! She is a Hot Mess! I'm willing to bet that she won't be at her mom's party, lol Good for you for standing your ground and not giving in to her riduculous demands.
 
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  • #35
Becca_in_MD said:
I had a feeling as this progressed that the guest had never been in contact with you. Hopefully HO/Anna will take care of it because my guess is that the guest realizes she's being ridiculous in expecting you to pay her bounced check fees so she's been trying to get other people to pressure you into paying them. Deep breaths, deep breaths. Are you going to set a deadline for Sarah to say you can submit her show?
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Just talked to Anna again. (3rd time today)

HO will not resolve this. Anna said they need to stay in the background, and she was getting ready to call the guest, and let her know that she needed to contact me to resolve it. Apparently, she's been calling, and then letting Sarah actually do her talking for her. So Anna said that if she handed the phone off to Sarah this time, she would calmly let Sarah know that she wasn't a part of the equation, because Candace was the one who filed the complaint, and that she was the one who needed to contact me for resolution.
 
So if you refund the money & cancel her order, does it affect the host benefits? If so, I think it's nice that you are offering extra to the host and NOT rewarding the bad-check-writing-guest! And I agree, the host should not be involved in this at all. If the guest gave the check to the host who was supposed to relay the post dated comment to you, then the guest's complaint is with the host, not you. If the guest gave the check to you, then she needs to leave the host out of the mix.I'm so glad to hear that HO is not going to cave & give in to Candace! :D
 
  • Thread starter
  • #37
Sheila said:
So if you refund the money & cancel her order, does it affect the host benefits? If so, I think it's nice that you are offering extra to the host and NOT rewarding the bad-check-writing-guest!

And I agree, the host should not be involved in this at all. If the guest gave the check to the host who was supposed to relay the post dated comment to you, then the guest's complaint is with the host, not you. If the guest gave the check to you, then she needs to leave the host out of the mix.

I'm so glad to hear that HO is not going to cave & give in to Candace! :D
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Yes, it will affect the host benefits. It was a $89 order (before tax and shipping) And that's exactly why I want to do it that way. I don't want to reward the person who wrote the bad check, but at the same time, I don't want to negatively impact the host's benefits. Even though she's been as big (or bigger) part of this as the guest. :(

In talking to Anna this last time, as we were going through the timeline, we discovered that they (yes plural - as in both of them) were on the phone with the solution center filing a complaint at the SAME TIME I was on the phone with Anna letting her know about the phone message I'd just received. They didn't even give me an opportunity to call back from the message before calling to complain to HO about it!
 
Oh wow. I was originally feeling sorry for the host that she was caught-up in this nonsense...not so much now. yuck!
 
Lord. So if I am reading this correctly...the check for HER Pampered Chef order cleared. And then she didn't tell you not to cash it. I would say it is not your problem, but easier said than done. Glad HO is not caving to her as well.
My stomach is in knots for you. ((((HUGS))))
 
SMH! This is SO why I don't want to deal with checks! What a headache! Becky you are handling this with so much class. My hat is off to you.
 
Becky you are handling this the right way! I am sorry you have to deal with this.
 
{{{{{HUGS}}}}} Keep up your strength. They are totally in the wrong. Karma will prevail.
 
baychef said:
Lord. So if I am reading this correctly...the check for HER Pampoered Chef order cleared. And then she didn't tell you not to cash it. I would say it is not your problem, but easier said than done. Glad HO is not caving to her as well.
My stomach is in knots for you. ((((HUGS))))
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That's what I was thinking. Your check cleared. It's too bad this is dragging on and on. You're handling this perfectly and if I were in the same position, I would do the same thing with the HOST, not rewarding the customer. That's such a tough situation to be in. Uggg. I'm sure you're stomach is in knots and it's ruined your whole day(s). I've had complaints from unreasonable customers before and even though we've done nothing wrong, it totally eats away at you. I'm so sorry! Keep holding your head high and sticking to your guns.

I hope the future show goes well. HOpefully it won't even become an issue.

Good luck!!

I saw your post on FB too. You are totally doing the right thing!!
 
You handled it really well. Good job on standing your ground!
 
  • Thread starter
  • #45
pamperedbecky said:
That's what I was thinking. Your check cleared. It's too bad this is dragging on and on. You're handling this perfectly and if I were in the same position, I would do the same thing with the HOST, not rewarding the customer. That's such a tough situation to be in. Uggg. I'm sure you're stomach is in knots and it's ruined your whole day(s). I've had complaints from unreasonable customers before and even though we've done nothing wrong, it totally eats away at you. I'm so sorry! Keep holding your head high and sticking to your guns.

I hope the future show goes well. HOpefully it won't even become an issue.

Good luck!!

I saw your post on FB too. You are totally doing the right thing!!
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Thanks Becky. Your post made me cry...because you nailed it with how I've been feeling this week, and especially today as it has escalated.

Before I could call the guest to tell her what I would do, the host called my cell and left a message with a # to call them BOTH to "take care of this". I am waiting til they are home from work, and will call the guest first, and then call the host. They have been calling together (From work) and then the guest is letting the host do her dirty work for her - so I'm thinking divide and conquer by doing it this way. By calling together they are trying to manipulate and bully. They've been doing the same thing with Anna in Career Solutions.
 
{{{{hugs}}}} stay strong and hold your ground Becky! The guest is wrong and she knows it. The host is being bullied by her friend.
 
I had a customer call HO once because she didn't get her products, (consultant was in my downline) Peeved as could be, and never even called me first. the kicker? The consultant was her own daughter, LOL.
 
They should have given you time to respond to their message before calling HO to complain. Just reinforces the fact that this girl is used to fussing & getting her way, so she's bringing out the big guns from the beginning to hit you hard so that you'll cave & give in. :(THAT is hilarious Nancy!
 
Nanisu said:
I had a customer call HO once because she didn't get her products, (consultant was in my downline) Peeved as could be, and never even called me first. the kicker? The consultant was her own daughter, LOL.
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That is pretty funny wow! Wouldn't want to be in that family for the holidays.:happyforyou:
 
I had a customer call HO once because she didn't get her products, (consultant was in my downline) Peeved as could be, and never even called me first. the kicker? The consultant was her own daughter, LOL.

The Customer service rep couldn't believe me when I told her after she called me...and she couldn't stop laughing.
 
{{{HUGS}}} Becky! I'm saying some prayers for you! :pray:
 
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  • #52
Seriously - these are two very crazy women. CRAZY. First, I called the guest and talked to her. I let her know that I wasn't responsible for her bounced check fees. She says "I asked Sarah when she would be closing her show, and she said that it was okay to date my check for that date and that the check wouldn't be cashed til then. I just want my money back." She then told me that she'd post dated the check for the 26th, and since we were supposed to be closing the show on the 20th, so the check would have probably bounced anyway. I said to her "But you bounced a check - that's the fee you pay." And she said very loudly "NO I DID NOT BOUNCE A CHECK AND I WANT MY $30.00"I let her know what I could do, and that I would cancel her order and give her back the $97 of the original check. She said that was fine, do that, and she hung up.
OKAAAAYYYY....So then I called the host. She didn't answer. I left her message with the info on what the guest and I had talked about. Instead of calling me back - she sent me this email (the bolded part I did):Her check would not have bounced if there was money in her account. It was dated for the 24th. I have the carbon. Her bank confirmed with me the date on the check doesn't matter-its whether or not the funds are available(I have worked at 2banks before and I as well can confirm that). Please do not involve me anymore if she has cancelled her order. Its stressing me out. The show is supposed to be fun and I'm not having any fun with this. Its over now. Just let me know where I stand with my show total so I know what I can order. Thank you for calling her and settling the matter.So seriously - this woman has worked at two banks and somehow she still thinks that I am the one responsible for someone else's bounced check fees? And then to ask me not to involve her anymore - when SHE has been the one inserting herself into the middle of this all along. I would have NEVER involved her in it to begin with!!!
 
Uggg. What a circus. Quick get her order and end it. ...and never look back.
 
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  • #54
bethcooks4u said:
Uggg. What a circus. Quick get her order and end it. ...and never look back.
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AMEN to that!!!

Working on closing the show as we type. :)
 
bless and release... you can't teach a pig to sign... it pisses off the pig and makes you look stupid!
 
BIG (((hugs))) girl! I'm so sorry that you are having to deal with all this crap. :(
 
Wow Becky, that's insane! Power to you for holding up so well and sorry you were on the never ending merry go round of lunacy! Glad you stuck to your guns because that took courage and dignity. So now what's up with the mom's show?
 
Good for you for standing your ground. We are naturally people who aim to please and we try to correct any errors that come along the way...we are human too. But this guest takes the cake, frosting and entire kitchen as well.

In her mind she needs a "fall guy" other than herself. She is not taking personal responsibility for her own hot mess. You and Pampered Chef losing this whack job as a customer is for the better. She probably needs the $97 to cover the other bounced check fees.

It stings at first but realize the sting is human then bless and release. Call a really good and loyal customer for a customer care call. That is the best ointment to heal the sting. And those loyal customers are the very people that will bring the joy back into your business.

Hang in there...we are with you.:candyheart:
 
So I put the scenario out on my group's FB page just to see what they would do if faced with this type of situation ... before telling them what you did to resolve it. One of the newbies posted this:
I would tell the host that I would rather resolve this with the guest. I would then call the guest and just tell her that while I am sorry about the miscommunication, I can not give her money for the overdraft fees. I would also share with her the benefits of being a consultant and offer the business. I would tell her I have been in her shoes and how becoming a consultant has eliminated that part of my life.....If she is still delusional then I would tell her TOUGH COOKIES LADY, NOW BEAT IT!! :)
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I especially love the BEAT IT part!!! Great post.
 
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