thePhone Is Your Best Friend!!!!

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Discussion Overview

This thread centers around participants sharing their experiences and feelings about making phone calls as part of their business practices. Many express their hesitations and challenges, while others share positive outcomes from their efforts to engage with potential hosts and customers.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, shares their success in booking shows after overcoming their fear of calling strangers.
  • Another participant expresses a desire to learn effective communication techniques for phone calls.
  • One participant describes their approach to calls, focusing on customer care and transitioning to hosting inquiries.
  • Another participant mentions their ongoing struggle with phone calls but acknowledges the benefits they have experienced from making them.
  • One participant notes that while they don't hate the phone, they find it challenging to decide who to call and when, citing time management issues.

Areas of Agreement / Disagreement

Views differ regarding comfort levels with phone calls, with some participants expressing enjoyment or acceptance of the practice, while others continue to struggle with it. No clear consensus emerges on the best approach to making calls.

Contextual Notes

Participants share personal experiences related to phone calls in their business, reflecting a range of feelings from dread to encouragement. The discussion highlights individual challenges and successes without implying any standardized method.

Who May Find This Useful

Consultants looking for relatable experiences regarding phone communication and those seeking to understand different perspectives on engaging with customers may find this discussion relevant.

N
nickywsn
Messages
143
Hi, I just wanted to tell everyone to get over their fears and get on that phone! No one I know would say I have a problem talking to people but I am hesitant when it comes to strangers, especially when I go to asking them to host a show. But.....I got on the phone big time this weekend and boy did it pay off!!! :D I had several people agree to book (although most wanted to wait til May or after). But these people didn't show any interest at all in booking at shows so that was a huge surprise to me. I had read a post similar to this subject about a week ago and it really inspired and encouraged me so I hope to do the same for some of you. I also got a lot of "maybes" with an agreed upon date for me to check back with them. I only had a small handful of outright "No's!":(

Sorry this is so long but I just had to tell y'all that the phone can be the biggest boost you could give your business!!!
 
That is great!! Can you share your powerful words to the less wise??? :)
 
  • Thread starter
  • #3
Well I don't exactly have a set "script" but mainly I just tell who I am and that I'm calling about the order they placed at so and so's show and that I just wanted to make sure that they received their order ok and to check if they had any problems or questions. Once that discussion is over, then I ask if they'd ever be interested in hosting a show of their own so they could earn some cool products for free. If they say no, then I ask them if they'd be intersted in receiving my monthly newsletter (if I didn't already have their addy) with product specials and tasty recipes. They always say yes unless of course they're one of the few that don't have email yet.......this way my call ends on a positive note. Kinda like at shows when they checkout and turn down an offer to host a show, you can ask if they want a copy of the recipe and at least their last answer to one of your questions is a "yes"!
 
Good for you. I have always HATED the phone so I am really working up to doing more Customer care calls. It is so great that you are making the effort.

Are you finding it is getting easier?
 
I HATED and still do dread picking up the phone but it's helped me get used to it, the more I do it and I've gotten bookings and reorders from it, if not appreciative customers from your check in! Good luck to all !
 
I don't hate the phone (not like I love it but I have other issues), but I do make it harder than it has to be. I never know who to call (beyond recent maybes). Or when to call. I feel it steals from family time in the evening but that's really just an excuse. I know that if I took just 15 minutes each night it would add up. True for the phone and exercise...just do it...the procrastination is more time consuming and leaves us feeling...discouraged b/c we know we should. Great job, Nicky!
 

Frequently Asked Questions

What does "the Phone Is Your Best Friend!!!!" mean in the context of direct sales?

"The Phone Is Your Best Friend!!!!" emphasizes the importance of using your phone as a primary tool for communication and networking in direct sales. It encourages consultants to leverage their phones for reaching out to potential customers, following up with leads, and building relationships.

How can I effectively use my phone for direct sales with Pampered Chef?

You can use your phone to share product information, host virtual parties, and connect with customers through social media platforms. Utilize messaging apps to communicate directly with clients, send reminders for events, and follow up on orders or inquiries.

What are some tips for making phone calls in direct sales?

When making phone calls, be prepared with a script or key points to discuss, maintain a friendly and approachable tone, and listen actively to your customer's needs. Follow up with a text or email summarizing your conversation to reinforce your message.

How can I use social media on my phone to boost my Pampered Chef business?

Use social media apps to post engaging content about Pampered Chef products, share recipes, and promote upcoming events. Interact with your audience through comments and messages, and consider using live videos to demonstrate products and connect with potential customers in real-time.

What are the benefits of using my phone for customer follow-ups?

Using your phone for customer follow-ups allows for immediate communication, which can enhance customer satisfaction and loyalty. It enables you to address any questions or concerns promptly, and personal interactions can lead to stronger relationships and increased sales opportunities.

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