Stoneware Question From Customer

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Discussion Overview

This thread centers around a question from a customer regarding the differences between glazed and unglazed stoneware, particularly in terms of cooking performance and aesthetics. Participants share their personal experiences and opinions on the topic, as well as suggestions for addressing customer concerns.

Discussion Character

  • Opinion-based
  • Anecdotal

Main Points Raised

  • One participant notes that stoneware is not warrantied for use under a broiler, suggesting that a customer has been lucky in their experience.
  • Several participants express that there is no significant advantage or disadvantage to glazed versus unglazed stoneware, with one participant stating that the glazed version is simply more visually appealing.
  • Another participant shares that they find it easier to clean glazed stoneware compared to unglazed, which they describe as "seasoned."
  • One participant mentions a customer who prefers to serve food from a rectangular baker but avoids taking it to the table due to its appearance, indicating a preference for glazed stoneware for aesthetic reasons.
  • Another participant suggests using a woven selection for storage as a solution for the customer concerned about the appearance of their stoneware.

Areas of Agreement / Disagreement

Participants generally agree that there is no difference in cooking ability between glazed and unglazed stoneware. However, opinions vary regarding the aesthetic preferences and cleaning ease associated with each type.

Contextual Notes

Participants share personal experiences and customer interactions related to stoneware, focusing on practical usage and visual appeal rather than technical specifications.

Who May Find This Useful

Consultants looking to understand customer concerns about stoneware options and those interested in sharing personal experiences related to product aesthetics and maintenance.

tabnat80
Gold Member
Messages
839
I just got the following question from a customer/friend of mine. Any help would be appreciated. I really don't know what to answer.


"Let me ask a question about the stoneware. Is there a disadvantage to having the glazed rather than the regular? I like the feel of the glazed better but I wasn't sure if maybe you couldn't get it as hot as the regular stone. I know with my mom's stone you could turn the oven on broil to brown the top of your food. "



I didn't think you could put any of our stone under the broiler...???
 
Stoneware is not warrantied to be put under a broiler - not even unglazed. She's just been lucky. If she wants to use the broiler she should use our SS cookware or sheet pans.
 
There is not advantage or disadvantage to glazed or unglazed. One is prettier than the other, but there is no difference in cooking that I have ever heard.
 
  • Thread starter
  • #4
jrstephens said:
There is not advantage or disadvantage to glazed or unglazed. One is prettier than the other, but there is no difference in cooking that I have ever heard.


That's kinda what I was thinking. Thanks ladies!
 
I have a customer who says she LOVES her rectangular baker for lasagna, but always takes it out and plates it up before serving (in other words...she doesn't take the stoneware to the table b/c it's so well seasoned that it's UGLY!!) I can't talk her into starting over with a glazed piece!
LOL!
 
Can you talk her into a woven selections thing to store it, or do we even have one it fits in?
 
Di_Can_Cook said:
Can you talk her into a woven selections thing to store it, or do we even have one it fits in?

Yes, the rectangle woven piece is still available (the one that fits the 9x13 baker) and that's a great solution for that customer! :thumbup:
 
I'll have to try that angle!
Thanks
 
I agree that she shouldn't be broiling anything on the stoneware.

And their is no difference in cooking ability between the glazed & the unglazed. The glazed is just more appealing to the eye when you set it on the dinner table. ;)
 
straitfan: I have to tell you that everytime I see your screen name I have to smile.It reminds me of when my son was little. His older brothers would tease him saying he was chubby. His answer was: "I'm not fat, I'm straight." and run his hand down his tummy to show them. :D
 
BethCooks4U said:
Yes, the rectangle woven piece is still available (the one that fits the 9x13 baker) and that's a great solution for that customer! :thumbup:

and if she IS an entertainer (which she must do sometimes if she is not wanting to show her "ugly" stone to guests)- you can point out the versatility of the Rectangle Woven piece for a serving tray- that's where it is in the catalog actually- in the Entertaining/Simple Additions section- not even WITH the stones!

I love mine. They are SO sturdy! You think they are going to be just a basket, but not these things! You could seriously injure someone if you hit them over the head with it. You see Teresa in the Cooking in Action DVD use it to put her catalogs in I think. (That's what I did.)
 
Oh...and one thought on the glazed vs unglazed.. I am able to clean up the outside of my glazed pieces so much better than the unglazed. With Unglazed- they are what they are and we call them 'seasoned'. :) With my glazed pieces, if there is grease or something dribbled, it doesn't stay for ever. I don't know if this is ADVISED or not, but I've even VERY LIGHTLY used a SOS pad on the glazed portion to get off a stubborn grease drip, and it came right off. (I stress VERY LIGHTLY and it was a last resort), but you can probably use anything similar but less abrasive.) So appearances are a bit easier to maintain on the surface of the glazed...but I don't care about my stones looking brown. Most people know what they are- or I use my woven baskets.
 
Maybee she is thinking like I was when PC first came out with it's glazed stones. I thought that it was counteracting all the good things about stones. When People realize it is just a coating arround the outside, not on the bottom or inside, they understand it is just for looks.
 

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