Should You Add Unresponsive Guests to Your Contacts? | Expert Opinion

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Discussion Overview

The thread explores the practice of adding unresponsive guests from shows to contact lists, focusing on the ethics and personal experiences related to unsolicited emails and permission-based communication.

Discussion Character

  • Opinion-based, Anecdotal, Debate/contested

Main Points Raised

  • One participant expresses concern about adding guests to contact lists without their permission, emphasizing the importance of respecting privacy.
  • Another participant shares their experience of only adding individuals who have explicitly given permission, noting that unsolicited emails can be unwelcome.
  • Several participants agree on the necessity of obtaining consent before adding anyone to their lists, with one mentioning the practice of informing guests about permission when collecting emails at shows.
  • One participant mentions considering the guest list as private information belonging to the host, suggesting that using those emails without consent could upset both the guests and the host.
  • Another participant states they only add emails collected directly from guests at shows, reinforcing the idea of permission-based contact.
  • One participant shares that they have started adding guests who attended the show, regardless of whether they ordered, indicating a different approach to building their contact list.
  • Some participants discuss the idea of sending a "sorry you couldn't make it" email as a way to reach out without adding individuals to a mailing list, suggesting it as a gentle follow-up.
  • One participant recounts their experience as a host, where sending a follow-up email encouraged out-of-town guests to place orders offline.

Areas of Agreement / Disagreement

There is a general agreement among participants about the importance of obtaining permission before adding contacts, though there are differing views on the appropriateness of sending follow-up emails to unresponsive guests.

Contextual Notes

The discussion reflects personal experiences and opinions regarding communication practices within the context of Pampered Chef shows, highlighting varying approaches to guest interactions.

Who May Find This Useful

Consultants interested in understanding different perspectives on managing guest contacts and communication strategies may find this discussion relevant.

laylaleigh
laylaleigh
Messages
279
Do you add invited guests to your contacts even if they do not come to the show? These are addresses that a host added to your website and they didn't come or didn't respond. Is it bad taste to add them to your contacts and send them emails?

Just wanted your opinion. Thanks!
 
I do not. I only add people to my list who have given me permission to do so. I don't like unsolicited email so I don't think it's right to do that to someone else.
 
I agree with Linda. When I hand out drawing slips I specifically mention that if they write their e-mail they are giving me permission to send my newsletter. Better to be overcautious than anger a potential repeat customer or host.
 
I, too, do not add ANYONE to my list without their permission.
 
I wouldn't use those addresses from the guest list. It's your host's list and I would consider it private. People really don't like getting put on sales lists without first being made aware of it. It might upset your host also. Just like when I send out the invites for my hosts and ask for phone numbers to help with the reminder calls, I tell them I don't hold on to the information. They can give it to me at the show. If they don't come, they still have my contact info on the invite or can always talk to the host to get my info.
 
I don't use the guest list emails either. Only if someone gives me their email address at a show do I add it to my contact list.
 
I don't do that either, however, I do add guests from the show even if they don't order. I just recently started doing and it has added to my contact list.
 
  • Thread starter
  • #8
I agree too. I was just wondering if anyone tried to reach out to those people and what response they got. Like a "sorry you couldn't make it" email.
 
I think a sorry you couldnt make it email is different from putting them on your list for further contact. You might write them and say sorry you couldnt make it, and ask them if they would like to be on your mailing list. If you don't get a response or they say no, don't add them, but if they say yes, then add them.
 
candiejayne said:
I think a sorry you couldnt make it email is different from putting them on your list for further contact. You might write them and say sorry you couldnt make it, and ask them if they would like to be on your mailing list. If you don't get a response or they say no, don't add them, but if they say yes, then add them.
Click to expand...

I agree. haven't tired it, but it sounds like a gentle way of checking in with that potential customer without going too far out of your way for someone you don't know & didn't order. isn't there an email pn the PWS for something similar to that?
 
i know when i was a host, i sent the sorry you can't make it to my out of town guest and it persuades them to order for the show offline.
 

Frequently Asked Questions

Should I add unresponsive guests to my contacts?

Yes, you can add unresponsive guests to your contacts. Keeping them in your database allows you to reach out again in the future, as their circumstances may change, making them more receptive to your offerings later on.

What are the benefits of adding unresponsive guests to my contacts?

Adding unresponsive guests to your contacts helps you maintain a comprehensive list of potential customers. It allows you to track interactions, follow up with personalized messages, and analyze trends in customer behavior over time.

How should I follow up with unresponsive guests?

When following up with unresponsive guests, consider sending a friendly, casual message to check in. You might ask if they have any questions about your products or if they would like to receive updates on future promotions. Keep it light and non-intrusive.

Is there a risk in adding unresponsive guests to my contacts?

The main risk is that your contact list may become cluttered with individuals who are not interested. However, this can be mitigated by regularly reviewing and cleaning your list, ensuring that you focus on those who show genuine interest in your products.

How often should I reach out to unresponsive guests?

It's best to space out your communications to avoid overwhelming them. A good rule of thumb is to reach out every few months, providing valuable content or updates rather than frequent sales pitches, which can lead to disengagement.

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