DebPC
Staff member
- 2,997
Save Money with Broken Stoneware Replacement for PC Warranty
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Discussion Overview
The thread discusses experiences and opinions regarding the size of stoneware pieces required for replacement under Pampered Chef's warranty. Participants share their personal experiences with the replacement process and the size specifications they have encountered over the years.
Discussion Character
- Anecdotal
- Opinion-based
Main Points Raised
- One participant mentions that Pampered Chef has always wanted a piece from the broken stoneware to be palm-sized for warranty replacements, questioning if this is a new requirement.
- Another participant, who started in 1998, states that it has always been a palm-sized piece.
- A participant who began in 1990 recalls that smaller pieces were accepted in the past, as their guests received replacements without issues.
- One participant has consistently told customers to send a piece the size of a credit card, noting that this has not caused problems with the company.
- Another participant, starting in 1996, agrees that the palm-sized piece has always been the standard.
- One participant shares that they have heard the requirement is for a "palm-sized piece or bigger," while also mentioning that the company discourages breaking the stoneware into smaller shards due to safety concerns.
- Another participant suggests that placing the damaged piece in a brown paper bag and tapping it with a hammer is an effective method for breaking it.
Areas of Agreement / Disagreement
Views differ regarding the size of the piece required for warranty replacements, with some participants asserting it has always been palm-sized, while others recall different experiences with smaller pieces being accepted.
Contextual Notes
Participants share their experiences from various starting years in the business, reflecting on the evolving practices related to warranty replacements for broken stoneware.
Who May Find This Useful
This discussion may be of interest to Pampered Chef consultants seeking to understand the nuances of warranty replacement practices and the experiences of their peers.
chefa
- 651
DebPC
Staff member
- 2,997
Cathy pclady
Gold Member
- 206
pcsharon1
Gold Member
- 1,541
Sheila
Gold Member
- 5,350
I've always heard "palm-sized piece or bigger" too.But FYI, HO discourages us from telling them to break it more, as it can create tiny shards that are like glass. But if they put it in a thick black trash bag & accidentally drop it outside on their sidewalk, and just HAPPEN to come up with a piece small enough to meet the criteria and save them some money shipping ... they might as well take advantage & just mail in the smaller piece. But we can't officially recommend that since they could get hurt trying to break the stone. It would be a liability issue. 
They definitely need to put it in a bubble envelope or in a box though.
They definitely need to put it in a bubble envelope or in a box though.
gailz2
Gold Member
- 2,014
Frequently Asked Questions
What is the Pampered Chef warranty policy for stoneware?
The Pampered Chef offers a limited lifetime warranty on their stoneware products. This warranty covers defects in material and workmanship, allowing customers to request replacements for broken or damaged items under specific conditions.
How can I save money with a broken stoneware replacement?
If your Pampered Chef stoneware breaks and is eligible for a warranty replacement, you can save money by receiving a new item at no cost. This allows you to continue using high-quality products without having to purchase a new one.
What types of damage are covered under the warranty?
The warranty typically covers defects such as cracks or chips that occur during normal use. However, it does not cover damage caused by misuse, accidents, or improper care, so it's important to follow the care instructions provided.
How do I initiate a warranty claim for broken stoneware?
Is there a cost associated with the replacement of broken stoneware?
If your claim is approved under the warranty, there is typically no cost for the replacement of the broken stoneware. However, you may be responsible for shipping fees, depending on the specific terms of the warranty.
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