Rust and Scratches on Tomato Knives: Experiences from Customers

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Discussion Overview

The thread discusses experiences related to rust and scratches on tomato knives among customers. Participants share their personal experiences with the product, including issues reported by customers and their own usage practices.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant mentions a customer reporting rust on their tomato knife and another customer experiencing scratches where the coloring has come off.
  • Another participant, who has only had their knife since June, states that their knife has not had any issues despite being washed in the dishwasher.
  • One participant shares that they use their tomato knife frequently without any problems, attributing their success to hand washing.
  • Another participant expresses frustration over multiple product complaints from two customers, including issues with other Pampered Chef products.
  • Some participants note that they have not experienced any problems with their knives or other products.
  • One participant suggests that proper washing and drying practices may be important, emphasizing hand washing cutlery.
  • Another participant mentions a new policy encouraging customers to contact the company directly for product adjustments.
  • One participant states that scratches on their tomato knife do not bother them.

Areas of Agreement / Disagreement

Views differ among participants regarding the issues with the tomato knives. Some report problems while others have had positive experiences without any complaints.

Contextual Notes

Participants share a range of personal experiences with the tomato knife and other products, reflecting varied usage practices and customer interactions.

Who May Find This Useful

Consultants interested in understanding customer feedback and experiences related to the tomato knife and product handling may find this discussion relevant.

C
ChefJeniLobdell
Messages
396
I have one customer that told me hers rusted and another customer (from the same show) who's Tomato knife has scratches on it where the coloring has came off. Anyone else had this problem?
 
ChefJeniLobdell said:
I have one customer that told me hers rusted and another customer (from the same show) who's Tomato knife has scratches on it where the coloring has came off. Anyone else had this problem?
Click to expand...


Yikes! I've only had mine since June and its been through the dishwasher and its fine. But Im curious to read the responses!
 
I use mine all the time (both the Tomato and the Santuko) and I haven't had a bit of trouble. I wash them by hand though. Call HO they have a 1 year guarantee.
 
I use my tomato knife all the time too! I love it! I do wash it by hand also.
 
  • Thread starter
  • #5
I use mine all the time to. No problems here. I will call them tommorow about these knives. I am becoming to think these two ladies are my problem children. So far between the two of them I have had to do product adjustments for: the 12" Professional skillet x2 (she said the oil just runs to the side), stainless steel mixing bowls rusting, carafe that had the inner core of glass explode when she filled it, and then these two colored coated knives. I have never had so many complaints before on products.
 
ChefJeniLobdell said:
So far between the two of them I have had to do product adjustments for: the 12" Professional skillet x2 (she said the oil just runs to the side), stainless steel mixing bowls rusting, I have never had so many complaints before on products.
Click to expand...

I am not so sure that the pan was the problem, her stove is probably not level. Also I would like to know what she has done with her SS mixing bowl. I haven't had any problems with mine and we are hard on them.
 
ChefJeniLobdell said:
I use mine all the time to. No problems here. I will call them tommorow about these knives. I am becoming to think these two ladies are my problem children. So far between the two of them I have had to do product adjustments for: the 12" Professional skillet x2 (she said the oil just runs to the side), stainless steel mixing bowls rusting, carafe that had the inner core of glass explode when she filled it, and then these two colored coated knives. I have never had so many complaints before on products.
Click to expand...
Personally, I would lose these two gems if I were you!
 
No problems with any of those products for me.

Are they washing them & letting them air dry?

I hand wash all cutlery & dry it right away.

I'm with Linda on this one.
 
Chef Endora said:
No problems with any of those products for me.

Are they washing them & letting them air dry?

I hand wash all cutlery & dry it right away.

I'm with Linda on this one.
Click to expand...
Knives should always be hand washed.

I would tell these ladies the 1-888-OUR-CHEF number and let them talk directoy to HO about their problems. Tell them that PC has a (new) policy that customers are to call directly for adjustments. It is the policy anyway and it gets you out of the loop.
 
BethCooks4U said:
Knives should always be hand washed.

I would tell these ladies the 1-888-OUR-CHEF number and let them talk directoy to HO about their problems. Tell them that PC has a (new) policy that customers are to call directly for adjustments. It is the policy anyway and it gets you out of the loop.
Click to expand...
I was going to suggest the same thing! I tell my customers it eliminates the middle man so if HO has a question they (the customer) can answer it directly and speed up the return policy. I've never had anyone complain about dealing with a claim personally.
 
I agree with Beth & Missy... have them deal with HO Directly.
 
mt tomato knife has scratches on it but it doesnt bother me one bit.
 

Frequently Asked Questions

What causes rust on tomato knives?

Rust on tomato knives can occur due to exposure to moisture, acidic foods, or improper cleaning and drying. Stainless steel knives are generally resistant to rust, but if they are not dried properly after washing or if they are stored in a damp environment, rust can develop.

How can I prevent scratches on my tomato knife?

To prevent scratches on your tomato knife, avoid cutting on hard surfaces like glass or stone. Instead, use a wooden or plastic cutting board. Additionally, ensure that the knife is stored properly, preferably in a knife block or with a blade guard, to prevent contact with other utensils that could cause scratches.

What should I do if my tomato knife has developed rust?

If your tomato knife has developed rust, you can remove it by using a mixture of baking soda and water to create a paste. Apply the paste to the rusted areas, let it sit for a few minutes, and then scrub gently with a soft cloth or sponge. Rinse and dry the knife thoroughly to prevent further rusting.

Are scratches on my tomato knife a cause for concern?

Scratches on your tomato knife are generally not a cause for concern in terms of safety or functionality, but they can affect the knife's appearance and performance. Over time, deep scratches can harbor bacteria or lead to further damage, so it's best to keep the knife in good condition by minimizing scratches.

How can I maintain my tomato knife to avoid rust and scratches?

To maintain your tomato knife and avoid rust and scratches, always wash it by hand with mild soap and water, and dry it immediately after use. Store it in a safe place where it won't come into contact with other utensils, and occasionally sharpen the blade to maintain its cutting performance.

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