Replace Pedestal for Trifle Bowl?

[mrssyvo]

My wonderful husband was helping me at a show last night, and as he was packing me up, he dropped the pedestal to my trifle bowl. Can I order just the pedestal on replacement parts? I do not want to do a product adjustment, because he was responsible, not the company. My hostesses remarked how calm I took it, that I did not yell at him or anything. I said, it is just glass, and I will get it replaced. He is my husband, and kind enough to come help. They were amazed!!!

 

[BethCooks4U]

They do not have that as a replacement part but I would call and tell them what happened. They just might do an adjustment. It happened while packing up at a show after all. If you weren't a consultant it wouldn't have happened.

 

[KellyTheChef]

It is still under warranty and is isn't like you guys were tossing it around playing catch...they will replace it for you!

Most of the time when I have a customer who has a broken stone, it usually IS "their" fault...but I just call PC and say their stone broke and we need to get it replaced. I have never had a problem!

 

[DebbieJ]

I would do the product adjustment. PC is very good to their consultants and they will help you.

I had an issue last fall where a host washed my dishes with an abrasive sponge and all my clear plastic items (Food Chopper collar, Easy Read cups, EAD barrel) were TOTALLY scratched up. No way I was taking those to shows anymore.

I call the Solution Center and they replaced EVERYTHING that was still under warranty. I had to buy myself a new Measure All and that was it!

I love PC!!!

 

[mrssyvo]

I will try to do a product adjustment then. Thanks