Quick Resolution to Easy Adj Measuring Cup Issue

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Discussion Overview

This thread centers around experiences and opinions regarding the return process for Pampered Chef products, particularly the Easy Adjustable Measuring Cup and broken stones. Participants share their personal experiences with customer returns, warranty issues, and shipping costs associated with returns.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Debate/contested

Main Points Raised

  • One participant mentions a customer having issues with the Easy Adjustable Measuring Cup not holding liquid properly and seeks advice on obtaining a replacement.
  • Another participant suggests that customers should call the solution center for returns, providing a reference number for replacements.
  • Several users note that they have encountered multiple returns for the Easy Adjustable Measuring Cup and have tried to guide customers on proper usage.
  • One participant shares their experience with a measuring spoon wearing out quickly, suggesting that these items may not be lifetime products.
  • Another participant discusses their approach to shipping costs for returns, indicating they typically do not cover shipping unless the customer is very loyal.
  • Some participants express differing views on whether to pay for shipping on returns, with some opting to cover costs for good customers while others do not.
  • One participant highlights the importance of customer service and how it can differentiate them from other consultants.
  • Another participant mentions that they do not pay for shipping as a general rule, citing cost concerns.

Areas of Agreement / Disagreement

Views differ significantly regarding whether to cover shipping costs for returns. Some participants are in favor of paying for shipping as a customer service gesture, while others strongly oppose it, emphasizing the potential financial burden.

Contextual Notes

The discussion reflects a range of personal experiences and opinions among Pampered Chef consultants regarding product returns and customer service practices.

Who May Find This Useful

Consultants looking for insights on handling product returns and customer service approaches may find this discussion relevant.

Jenni
Jenni
Messages
780
I get faster answers here then anywhere...
I have a customer who bought a Easy Adj Measuring cup, a month later (last week) I saw her at a show and she said it wont hold liquid right. I pulled out mine showed her how to do it ~ make sure it clicks. I then followed up that conversation with an email. She said it still is not working she bought it in March so its still under warranty. How do I go about getting her a new one?
Thanks ;)
 
The easiest way is to have her call the solution center. The number is on the back of the receipt. They'll give her a reference number and send out a new one after the old one is returned (if they decide they want it back).
 
Here are the procedures - I printed them on a Word document to forward to my customers:
 

Attachments

I have a bunch of people returning these lately because of this. I hafve walked them tru the proper way and it still isn't working.
 
My Easy Adj. Meas. Spoon wore out pretty quickly, too. I got another one in my 200th show kit, and I was so happy. I don't think they're a lifetime-type item - more of a 1-year guarantee item. They're cute, though! ;)
 
I just got a phone call for my first return today; broken stone. Does anyone ever offer to pay for the shipping if it's after the free shipping period? She didn't balk at shipping it back, but I thought it might be good customer service...
 
My dh was putting the Easy Adj parts into the bottom rack of the dishwasher. I had another one in my storage cupboard, and it works great. Not sure if the bottom rack is why it's not holding liquid.

No, I don't offer to pay for shipping because I always talk about the 30 day guarentee. With stones I always let customers know that PC only needs a handful of the stone or a pie slice size piece of stone.
 
Feel stupid...but don't know how to Post a Post here....but I need help....
First time doing a GRILLING SHOW
Please help...I am new (to PC and Chefsuccess) but love both!!! I don't know what to do for a show that is coming up!! The hostess wants to know all we have as far as grilling....plus she wants me to do a grilling show...I DON'T EVEN OWN A GRILL!!!!!
Please someone give me some tips, hints, ideas!!!
P.S. Don't know if this is how/where I should ask for help....If anyone else can help me/show me how to post a new post I would appreciate it.
 
I mean a first time post...sorry totally tired and ready for bed.
 
Kathy - I DO pay for the shipping on Returns/Exchanges BUT I was taught to do that - I am SERIOUSLY considered NOT doing it - because it gives me extra stress - and it really IS NOT HARD for the customer to do it.




TexasChef did you get my PM?
 
I was just thinking that my customers may think it's a pain to have to send it back themselves, but if I don't start doing it then I won't have to stop doing it... :)
 
Kathy's_Kitchen said:
I just got a phone call for my first return today; broken stone. Does anyone ever offer to pay for the shipping if it's after the free shipping period? She didn't balk at shipping it back, but I thought it might be good customer service...
Click to expand...


Just remember you only need to send back a palm size piece-way less shipping.
 
I don't pay shipping for my customers. I've found (and maybe it's just the people I end up meeting) that my good customers, who I would be willing to do a return for, are the people who never have one or know how to handle it themselves. The people who give me a hard time about it are the people I meet at fairs and festivals who have never bought anything from me and are a royal pain in the patoot.
 
Kodeysmom said:
Just remember you only need to send back a palm size piece-way less shipping.
Click to expand...

Thanks for the reminder; I'll be sure to let my customer know to do that!

chefann said:
I don't pay shipping for my customers. I've found (and maybe it's just the people I end up meeting) that my good customers, who I would be willing to do a return for, are the people who never have one or know how to handle it themselves. The people who give me a hard time about it are the people I meet at fairs and festivals who have never bought anything from me and are a royal pain in the patoot.
Click to expand...

We must meet some of the same people :p. Like I said, she didn't have a problem sending it back, but it invariably would be exactly those type of people you mention that would give me a hard time too!
 
I always take care of shipping broken items for my customers. I think providing good customer serive is the most inexpensive way to market yourself and our company the best. I think our return policy is the best and feel this is the way I set myself apart from other consultants who don't DO WHATEVER IT TAKES.
 
Yikes...

I don't pay to ship items back for a customer. If they were a REALLY good customer, I may consider it...but as a rule, I don't. Now...if something is out of warranty and they need to replace it, I always offer a 10% discount. Paying for shipping of tons of items would get expensive really quickly and I just don't see that "paying for itself" for me. That's one of the reasons that I love this company: you can work it the way YOU want to!!
 
Kathy's_Kitchen said:
I just got a phone call for my first return today; broken stone. Does anyone ever offer to pay for the shipping if it's after the free shipping period? She didn't balk at shipping it back, but I thought it might be good customer service...
Click to expand...
No no no no no. We are not in the return service and you will be losing money on that right quick.Now, if I already have some items going back and have someone with a return, I'll add it to my box. This is very very rare.
 

Frequently Asked Questions

What is the Easy Adj Measuring Cup issue?

The Easy Adj Measuring Cup issue typically refers to a problem where the measuring cup may not accurately display measurements or the adjustable feature does not function properly. This can lead to confusion during cooking or baking.

How can I quickly resolve the Easy Adj Measuring Cup issue?

To resolve the issue quickly, first ensure that the measuring cup is clean and free of any debris. Check the adjustment mechanism to see if it is stuck or misaligned. If necessary, gently realign it or clean any residue that may be causing the problem.

What should I do if the measuring cup is still not working after cleaning?

If the measuring cup is still not functioning correctly after cleaning, consider reaching out to Pampered Chef customer service for assistance. They can provide troubleshooting tips or guide you through the warranty process if needed.

Is there a warranty on the Easy Adj Measuring Cup?

Yes, the Easy Adj Measuring Cup typically comes with a warranty. If you experience issues that cannot be resolved through cleaning or adjustment, you may be eligible for a replacement or repair under the warranty terms.

Where can I find more information about the Easy Adj Measuring Cup?

For more information, you can visit the Pampered Chef website or refer to the product manual that came with your measuring cup. Additionally, you can contact your Pampered Chef consultant for personalized assistance and tips.

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