Quick Resolution to Easy Adj Measuring Cup Issue

[Jenni]

I get faster answers here then anywhere...
I have a customer who bought a Easy Adj Measuring cup, a month later (last week) I saw her at a show and she said it wont hold liquid right. I pulled out mine showed her how to do it ~ make sure it clicks. I then followed up that conversation with an email. She said it still is not working she bought it in March so its still under warranty. How do I go about getting her a new one?
Thanks

 

[chefann]

The easiest way is to have her call the solution center. The number is on the back of the receipt. They'll give her a reference number and send out a new one after the old one is returned (if they decide they want it back).

 

[cathyskitchen]

Here are the procedures - I printed them on a Word document to forward to my customers:

 

[etteluap70PC]

I have a bunch of people returning these lately because of this. I hafve walked them tru the proper way and it still isn't working.

 

[cathyskitchen]

My Easy Adj. Meas. Spoon wore out pretty quickly, too. I got another one in my 200th show kit, and I was so happy. I don't think they're a lifetime-type item - more of a 1-year guarantee item. They're cute, though!

 

[Kathy's_Kitchen]

I just got a phone call for my first return today; broken stone. Does anyone ever offer to pay for the shipping if it's after the free shipping period? She didn't balk at shipping it back, but I thought it might be good customer service...

 

[JAE]

My dh was putting the Easy Adj parts into the bottom rack of the dishwasher. I had another one in my storage cupboard, and it works great. Not sure if the bottom rack is why it's not holding liquid.

No, I don't offer to pay for shipping because I always talk about the 30 day guarentee. With stones I always let customers know that PC only needs a handful of the stone or a pie slice size piece of stone.

 

[texaschef]

Feel stupid...but don't know how to Post a Post here....but I need help....
First time doing a GRILLING SHOW
Please help...I am new (to PC and Chefsuccess) but love both!!! I don't know what to do for a show that is coming up!! The hostess wants to know all we have as far as grilling....plus she wants me to do a grilling show...I DON'T EVEN OWN A GRILL!!!!!
Please someone give me some tips, hints, ideas!!!
P.S. Don't know if this is how/where I should ask for help....If anyone else can help me/show me how to post a new post I would appreciate it.

 

[texaschef]

I mean a first time post...sorry totally tired and ready for bed.

 

[stefani2]

Kathy - I DO pay for the shipping on Returns/Exchanges BUT I was taught to do that - I am SERIOUSLY considered NOT doing it - because it gives me extra stress - and it really IS NOT HARD for the customer to do it.




TexasChef did you get my PM?

 

[Kathy's_Kitchen]

I was just thinking that my customers may think it's a pain to have to send it back themselves, but if I don't start doing it then I won't have to stop doing it...

 

[Kodeysmom]

I just got a phone call for my first return today; broken stone. Does anyone ever offer to pay for the shipping if it's after the free shipping period? She didn't balk at shipping it back, but I thought it might be good customer service...

Just remember you only need to send back a palm size piece-way less shipping.

 

[chefann]

I don't pay shipping for my customers. I've found (and maybe it's just the people I end up meeting) that my good customers, who I would be willing to do a return for, are the people who never have one or know how to handle it themselves. The people who give me a hard time about it are the people I meet at fairs and festivals who have never bought anything from me and are a royal pain in the patoot.

 

[Kathy's_Kitchen]

Just remember you only need to send back a palm size piece-way less shipping.

Thanks for the reminder; I'll be sure to let my customer know to do that!

I don't pay shipping for my customers. I've found (and maybe it's just the people I end up meeting) that my good customers, who I would be willing to do a return for, are the people who never have one or know how to handle it themselves. The people who give me a hard time about it are the people I meet at fairs and festivals who have never bought anything from me and are a royal pain in the patoot.

We must meet some of the same people . Like I said, she didn't have a problem sending it back, but it invariably would be exactly those type of people you mention that would give me a hard time too!

 

[SandyA]

I always take care of shipping broken items for my customers. I think providing good customer serive is the most inexpensive way to market yourself and our company the best. I think our return policy is the best and feel this is the way I set myself apart from other consultants who don't DO WHATEVER IT TAKES.

 

[KellyTheChef]

Yikes...

I don't pay to ship items back for a customer. If they were a REALLY good customer, I may consider it...but as a rule, I don't. Now...if something is out of warranty and they need to replace it, I always offer a 10% discount. Paying for shipping of tons of items would get expensive really quickly and I just don't see that "paying for itself" for me. That's one of the reasons that I love this company: you can work it the way YOU want to!!

 

[DebbieJ]

I just got a phone call for my first return today; broken stone. Does anyone ever offer to pay for the shipping if it's after the free shipping period? She didn't balk at shipping it back, but I thought it might be good customer service...

No no no no no. We are not in the return service and you will be losing money on that right quick.Now, if I already have some items going back and have someone with a return, I'll add it to my box. This is very very rare.