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Pampered Chef: Questions about Customer Payment

  1. angfen

    angfen

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    As I said before I'm not signed up yet, but will after my move.

    My question is when the customer pays you how is payment taken? By check? By credit card? by cash? And, if it's by check who does the check get made out to PC or you? Also, if they do pay by check, what happens if their check bounces.

    Just a question someone brought to my attention. I would appreciate all the answers I can get

    Thanks
    Ang
     
    Aug 2, 2005
    #1
  2. Marg

    Marg Advanced Member

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    The customer may pay by cash, cheque or credit card.

    They make their cheque out to the consultant, not PC. I haven't actually had a customer bounce a cheque. But HO doesn't usually take the money for a show out of your account for about a week or so after the show's been submitted, to give cheques a chance to clear first.
    What I would do is call the customer and arrange alternative payment and ask the host not to distribute the person's order until he/she paid.
     
    Aug 2, 2005
    #2
  3. chefmary

    chefmary Member Gold Member

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    Ang:

    Whenever possible, the best piece of advice is to put your checks in the bank as soon as you receive them, so that you know that they have cleared when transmitting the show to home office.

    A note on credit card payments: all credit card payments are processed through Home Office after they receive the show. If there is a problem, HO will call you to resolve the situation. Also, we do NOT pay for credit card transaction fees. This is all taken care of by HO!

    Hope this helps!

    Mary
     
    Aug 2, 2005
    #3
  4. angfen

    angfen

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    Thank you - I was more concered about my account being charge for a bounced check.

    You've seem to answer my questions though. THank you
     
    Aug 2, 2005
    #4
  5. pamperedbecky

    pamperedbecky Legacy Member

    4,498
    0
    I know some consultants have been burned by a customer or two when their check didn't clear. I've never had that problem in over two years. But, just to be safe, I did start depositing the checks right after the show...before it closes. It seemed in a couple cases I read about here that even doing that wouldn't have prevented the problems they had. For some reason, the checked bounced even after the products were delivered. Hopefully those problems are few and far between!

    Keep on asking those questions in preparation for starting your business! It's nice to get a head start on knowing how to handle issues that may come up. If you have any other questions, just ask! :)
     
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