Pws Newsletter Sent to "Opt Out" Customer

[Bren706]

I just received an e-mail as a reply to my newsletter in large bold letters from a past customer to be removed from the newsletter. When I checked her contact information in the PWS, the privacy option was already there . (I also have a "Remove from Newsletter" group in PP3 to keep track of these as well, and she is checked as part of that group category).

Have you had a newsletter sent to someone that had opted out in the past? Not sure what happened.

 

[Sheila]

I don't use the PC Newsletter, I do my own through iContact. Once they are removed there, it's not possible for me to add them again. Haven't heard of it happening with the HO newsletter, but the only sure fire way to make sure she doesn't get another one is to remove her e-mail address in P3 on your PWS. If you feel you just can't delete it for good, put it in the notes section of P3. That way you can still have it but be sure that the system won't accidentally mail something to her.

 

[Vickie Button]

I had several "opt outs" when they sent out the cyber Monday flyer. I was so bummed because I debated about having it sent out for that very reason. It seems if I send out anything other than the monthly newsletter, I'll get "opt outs". I think our customers are really inundated with "junk mail" at this time of year and are frustrated with another flyer.

 

[Bren706]

I don't use the PC Newsletter, I do my own through iContact. Once they are removed there, it's not possible for me to add them again.

Haven't heard of it happening with the HO newsletter, but the only sure fire way to make sure she doesn't get another one is to remove her e-mail address in P3 on your PWS. If you feel you just can't delete it for good, put it in the notes section of P3. That way you can still have it but be sure that the system won't accidentally mail something to her.

Great idea! Thanks!

I used to use Joy's with iContact, but really had to cut the expense out of my budget . Someday.....

 

[cookingwithlove]

You cannot just remove them from your contacts in Customer Connection. You have to go into your Newsletter set up and remove them there as well. They are not linked together.

 

[Sheila]

You cannot just remove them from your contacts in Customer Connection. You have to go into your Newsletter set up and remove them there as well. They are not linked together.

That's just crazy. Seems like it should sync with the PWS or P3. Someone wasn't thinking that one through when they designed it, huh?ETA: I really do love iContact. LOL

 

[lt1jane]

Great idea! Thanks!

I used to use Joy's with iContact, but really had to cut the expense out of my budget . Someday.....

Mail Chimp is free. I don't personally use it, but others use it and likes it. I'm not yet big enough that I can't send from my personal e-mail

 

[flemings99]

I had an upset customer with me today as well. I think what happens is they e-mail me to take them off vs. clicking the link at the bottom. I go into the site and delete them out. I'm wondering when I sync if it then adds them back into the newsletter/customer connection. I'm now starting to find them in pp+ and delete the e-mail out of my contact screen and make a note in the note field. Then, I remove them from the on-line data base. If that doesn't remove them, I'm not sure what will.

 

[Sheila]

I don't use the HO Newsletter, but from what Wendy said above, you have to go into the newsletter side & mark them there too.

 

[Chefgirl2]

The same thing happened to me. I let her know that I can see where she opted out and where I manually removed her from my contact list on my work program. I asked that if it happens again to hit opt out and then call me so I can see what the heck is going on...tried calling PC earlier, but after 30 minutes I hung up.

 

[kayleigh]

I had several "opt outs" when they sent out the cyber Monday flyer. I was so bummed because I debated about having it sent out for that very reason. It seems if I send out anything other than the monthly newsletter, I'll get "opt outs". I think our customers are really inundated with "junk mail" at this time of year and are frustrated with another flyer.

I also have this same problem! I dont know what the reason is really, but I see an increase in Opt Out emails if I send more than the monthly newsletter.

I also have had this happen to me, with people receiving the emails when they have requested to opt out. I dont know what I did to fix it but I went in and fooled around with it and told the customer I was sorry that I have done everything on my end to fix it, if she receives any other emails from me to please let me know. I havent had that happen so I am assuming whatever I did worked. : )