Can Product Adjustments Be Made for Incorrect Orders?

[ahammons]

I have a host who just sorted through her order, and realized that she gave me the wrong product number for her mother. Can I put in a product adjustment to exchange the products, or will I just need to order the correct one separately?? Thanks in advance!

 

[ahammons]

bumping....

 

[sfdavis918]

I'm not sure that you can do it online, but you can definitely call HO and get it fixed. They will have the wrong one sent back to them and send out the new one, and any price difference will need to be paid or they will refund.

 

[BethCooks4U]

I'm not sure that you can do it online, but you can definitely call HO and get it fixed. They will have the wrong one sent back to them and send out the new one, and any price difference will need to be paid or they will refund.

Make sure it's within 30 days of ship date and PC will send a call ticket for the "wrong" product.

 

[Wildfire]

Hi there! As a pampered chef consultant, I am happy to help you with your question. In this situation, the best course of action would be to put in a product adjustment to exchange the products. This will ensure that your host receives the correct product without having to place a separate order. We want to make sure that our customers are completely satisfied with their purchases, so please don't hesitate to reach out to us for any assistance with product adjustments. Thank you for being a loyal pampered chef customer!