Printing Receipts in the New Web: Paper and Email Options Explained

[monicag]

Name, just name. Think about it. I bought a stone two years ago. It cracks. I call PC. They look up my name. There are two people with my name. Even if we both happened to buy a stone during that same time period, there's proof that I did buy it within the guarantee period. ...Even if they had to give the State people know where they live. The consultant search just needs a name and state why not customer search?

I used to move every two to three years and my phone number AND often email changed every time. I don't remember the old once I have to learn the new so if I had to tell them my number two years after a move good luck with that. Of course now with cell phones I guess that doesn't happen as much.

I was just thinking the same thing......I don't remember my phone # or address from years ago. Why can't they use name as primary, then have my secondary criteria such as e-mail, state, phone #'s, etc.

 

[babywings76]

So, so true. I hope PC people who are rumored to come here and read the posts really are reading these threads.

 

[gailz2]

Name, just name. Think about it. I bought a stone two years ago. It cracks. I call PC. They look up my name. There are two people with my name. Even if we both happened to buy a stone during that same time period, there's proof that I did buy it within the guarantee period. ...Even if they had to give the State people know where they live. The consultant search just needs a name and state why not customer search?

I used to move every two to three years and my phone number AND often email changed every time. I don't remember the old once I have to learn the new so if I had to tell them my number two years after a move good luck with that. Of course now with cell phones I guess that doesn't happen as much.

I just sent a copy of this to the solution center and stated it was posted here and that I agree with it--that many of my customers do not want to give out their emails and/or phone numbers and that I do not want to lose a sale by insisting on it.

 

[chefsara]

Wow! I haven't entered a show with the new format. Sounds like it is not going to be easy. Will have to be ordering more carbonless receipts. Back to the days when I used to have parties years and years ago before I became a Consultant. Will be putting in 4 shows this month (all catalog). Will have to step up earlier than I thought. Need to contact my Hosts and see if they can get emails for everyone. Then we put them into the computer with each order?

 

[BethCooks4U]

Wow! I haven't entered a show with the new format. Sounds like it is not going to be easy. Will have to be ordering more carbonless receipts. Back to the days when I used to have parties years and years ago before I became a Consultant. Will be putting in 4 shows this month (all catalog). Will have to step up earlier than I thought. Need to contact my Hosts and see if they can get emails for everyone. Then we put them into the computer with each order?

Are you a director or have you started since May 3? If not you aren't on the new web yet and you would still be using P3 to enter these shows.

No matter what I would never wait until the last of the month to enter shows anyway. You never know what might delay it...

 

[heather223]

So, so true.

I hope PC people who are rumored to come here and read the posts really are reading these threads.

We need to send these requests to the HO. I haven't, but only because I am not on the new web yet. I don't want to send my suggestions until I am on it. I get the director update emails so I know there are bigger issues that need fixed now.

 

[Jules711]

I have a bit of an issue almost requiring customers to provide their email address. I currently tell them that their emails come to me only and will be used only for monthly e-newsletters (I don't use the PC ones yet b/c I can't really edit them...there are things I like to put in mine...and don't want them to look exactly like someone else's newsletter).I think it's crazy to not be able to print a receipt. I would be tempted to put my email in there if possible.

 

[ivykeep]

Why not enter a secondary email that you access for those customers without email (like PCCustomers@____.com) that you have access to and can then forward any email receipts you need down the road. Then you can also handle warranty issues for your customers because it is all one big customer pool and you aren't losing control.

I have numerous customers that won't give out their email addresses even if they have them and I just put them in under my secondary account (in the current system).

 

[esavvymom]

Why not enter a secondary email that you access for those customers without email (like PCCustomers@____.com) that you have access to and can then forward any email receipts you need down the road. Then you can also handle warranty issues for your customers because it is all one big customer pool and you aren't losing control.

I have numerous customers that won't give out their email addresses even if they have them and I just put them in under my secondary account (in the current system).

I think that could bite your customer in the arse later. Snce in the new system, they use the email address to look them up (from what I understand....dont think itt is a SMART method, but it is what it is right now). If you use your own secondary, the customer would never know. You may not be around forever, or they may not come to you for customer service issues.

Plus, I didnt think the system let you use the same email address already in the system but with a different customer name?

 

[BethCooks4U]

We can not use the same email twice but until there is a more permanent fix HO has given us the option of putting their phone number in with @my tpc.com. For instance [email protected] That way HO can still find the customer if they have an issue.

 

[byrd1956]

This may have been answered someplace else and I should really remember, but do I click 'send receipt' before I transmit the show? Or will the option to send receipts be there after I transmit the show?

 

[byrd1956]

I found my answer after searching on the web. I read: "When the Show has been submitted to Home Office, customers receive an email to let them know. That email includes this line: "If you paid by credit card, your card has now been charged.""
So I take it that means an e-mail will automatically go to the customer when the show is submitted.

 

[babywings76]

You need to send them a receipt. They will also get an email from the website when you submit the show informing them that now their order is getting processed, etc., but it doesn't include their receipt. You can e-mail it to them after you submit a show, too. You can also cc: the receipt, so if you don't have someone's email and you created an alternative one using a phone number/name/etc, you can then send one to the host.

 

[byrd1956]

I know this is rather old, but what is everyone telling their hosts/customers to get them to give you their e-mail address? (The home office uses your e-mail address to send your receipt and keep track of your purchases unless their are any problems in the future.)??

 

[raebates]

This is the one thing I really hate about the new website. We need a way to print just the receipt--no email attached. I'm closing a catalog show with an Amish woman. It's bad enough that there's extra stuff to print, but very little in the email applies to these women. As for your question, byrd1956, there's not much you can say to someone who doesn't have an email address. Except for this Amish group, for the most part if I don't have an email address they don't get a receipt. They have my contact info if they have a problem.

 

[chefjeanine]

Agree with you Rae. What you can print looks nothing like a receipt and is VERY difficult to read because of the choice in ink color. Give us access to a one page receipt that looks like a receipt. Can't really be that big of a deal!

 

[byrd1956]

I had been printing receipts on P3 paper for those without e-mails. With my last show I decided to send the receipts to the host for those without an e-mail. I used the 'print or send to additional e-mail addresses', put in the hosts' e-mail and in the subject put "xxx's reciept/please print and add to their order". Not sure how the host will feel about this, but thought I would give it a try and then message her on FB to watch for the receipts. She will have to print five. What does everyone think? Should I just have printed them and mailed them to her. (Already spent lots on mailing her host packet and over 40 invitations with only 5 people attending and only 2 ordering at the show. It is an under $300 show so I thought I would try to save somewhere. Is this wrong of me?

 

[raebates]

Nothing wrong with that at all, byrd1956. I hate that we don't have a simple printable receipt available. I've asked for that time and again from the HO. I encourage everyone to make this request. Maybe some day they'll listen. Not everyone has/uses email. And, asking us to print several pages for each receipt or hand-copy receipts for each order is ridiculous.

 

[byrd1956]

To be honest I could not remember if I ever shared my feelings with the home office, so I just did. I figure it wouldn't hurt for them to hear it a second time if I had. I have not heard from my host as to if she wished I had not sent them to her. I am going to send her the brownie pan recipe booklet and tell her to share it with the other ladies that ordered but do not have e-mail, much less a computer. I did not want to print out that many pages to mail.....

 

[byrd1956]

I think I should remember this, but can't. Before a show is transferred I click to send receipt. Once a show is transferred do the customers automatically get an e-mail telling the show has been transmitted to the home office?
or do I need to click send second receipt. Thanks for your help.

 

[raebates]

The emails are automatically sent.

 

[byrd1956]

Thanks Rae. I certainly didn't want to click send receipt and find out they have gotten 3 total. I'm sure some people would feel pestered.