Prevent Breakage: Tips for Using LG Round Stone with Handle | Kitchen Tools

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Discussion Overview

This thread discusses experiences related to the LG Round Stone with Handle, particularly issues of breakage reported by customers. Participants share their personal experiences and observations regarding the frequency of these incidents and the responses from customer support.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, mentions having multiple clients report breakage of the LG Round Stone with Handle, with one client experiencing three incidents.
  • Another participant shares that half of their guests who purchased the stone returned it due to cracking, particularly from a specific batch.
  • Several users express their love for the stone but hope for a resolution to the breakage issue.
  • One participant notes that they have not experienced issues with their stone, questioning what they might be doing differently compared to those who have had problems.
  • Another participant recounts a customer on their third stone, highlighting a pattern of repeated breakage.
  • One participant describes their frustration with customer service questioning the circumstances of breakage before issuing replacements.
  • Several participants mention the existence of multiple threads discussing this issue, indicating it is a common concern within the community.
  • One participant notes the inconvenience of storing the stone despite its utility.
  • Another participant raises a concern about the cost of returning broken stones to the company.

Areas of Agreement / Disagreement

Views differ on the frequency and severity of breakage experiences, with some participants reporting multiple incidents while others have had no issues. No clear consensus emerges regarding the overall reliability of the product.

Contextual Notes

Participants share personal experiences and observations, with some attributing issues to specific batches of the product. The discussion reflects a range of customer experiences and interactions with support services.

Who May Find This Useful

This discussion may be of interest to Pampered Chef consultants who have encountered similar issues with the LG Round Stone with Handle or are seeking to understand customer experiences related to product reliability.

T
TinaOuellette
Messages
127
Hi,
I was wondering if anyone is having problem with clients who get their lg round stone with handle breaking in their oven. I've had 3 client that it's happened too and one of them happened 3 times!:eek: :cry: She's so dissappointed that she don't even want a replacement but a different stone. I've sent an email to support services and waiting for a response.

I've also sent out a lot of Mix n Mashers too cause they keep breaking on them and I keep explaining them on how to use them also.
 
There have been a couple of different threads regarding this same topic! I started one cause 1/2 of my guests who have purchased this stone has done a return on it due to cracking in the oven. But those were from a batch that were from the winter (Nov-Feb), so hopefully the new ones are ok??
 
  • Thread starter
  • #3
Well I don't know. I really love this stone and it's so convenient. I just hope that they fix the problem.

Tina Ouellette
 
I had one customer with this same problem. She's on her third stone, and she hasn't called to replace it yet. Her show was in November. The stone broke the first time she used it. She received a new one and it also broke the first time she used it.
 
I often wonder what is going on with the stone? A few of my customers have had to send theirs back but I have never had issues with mine that I use almost everyday (knock on wood). I wonder what I am doing differently than them?
 
  • Thread starter
  • #6
Thanks for sharing, cause I thought that I was the only one.
 
definitely not the only one, but I have only had one guest with the problem (knock on wood), but she is on her THIRD stone as well.
 
I have had my own do this and at least one customer that I just returned. Hope if it is a problem, they have it fixed. Although I find them a pain to store in the cupboard, I was hoping they would come out with the classic with handles.
 
I also had a customere with a broken round stone with handles this morning. There have been numerous threads regarding this issue. I will be embarassed if the stone needs replacing up to three times as I have read here previously.
Cathy
 
I've had four customers now and one was from last fall and the others were from earlier this year. When I spoke with CS the last time they wanted to know what she was cooking on there and how she was doing it because it 'shouldn't break' (this was her first broken one, not like it had happened multiple times to her!) Come on people, I know and they know that this is not the only round stone with handles breaking!!!
 
cvaccaro said:
I also had a customere with a broken round stone with handles this morning. There have been numerous threads regarding this issue. I will be embarassed if the stone needs replacing up to three times as I have read here previously.
Cathy
Click to expand...


I had two from the same show and that was in November as well. I just did the adjustment Monday.

That had to be a bad batch. I hope the replacement will hold up better.

After the whole scenario with the sheet pans, you would thing they would address this better.
 
  • Thread starter
  • #12
Well I got a call from Support Services and they are going to give her a Lg Bar Pan instead, cause she didn't want that stone anymore. So I'm kind of happy that they are going to do this for her!
 
I've had a couple of round stones with handles break on customers. I have also had 2 large bar bans break on customers. It seems odd that they do a big stop sell on the sheet pans but not the large round stone with handles. Odd.
 
I have had at least 4 -5 customers with this stone breaking. One customer had it break twice. Just the other day I called to get a replacement and I was questioned about how it broke, how many pieces and on and on!! The rep told me to call the customer and find out how many pieces there were!!! If it was shattered they would not give her a new stone because that meant she used it improperly. I have never been questioned like that to get a new stone. Moody rep?? Anyway, I called and spoke with another rep and got her a new stone. I was quite frustrated with all the questioning. I also told both reps that I have had to replace this stone for quite a few customers - to make note.:)
 
Does anyone know how much it costs to send a broken one back to HO? I just found out this weekend that my niece's stone cracked in half and when I did the adjustment they sent me an email stating that we had to return the stone. Just wondering if the cost of shipping is worth it.
 

Frequently Asked Questions

What is the LG Round Stone with Handle used for in cooking?

The LG Round Stone with Handle is designed for baking and cooking a variety of dishes, including pizzas, breads, casseroles, and more. Its stoneware material helps to distribute heat evenly, resulting in perfectly cooked meals.

How can I prevent breakage when using the LG Round Stone with Handle?

To prevent breakage, avoid sudden temperature changes. Always preheat your oven before placing the stone inside, and do not place a cold stone directly into a hot oven. Additionally, let the stone cool down gradually before washing it with cold water.

Can I use metal utensils on the LG Round Stone with Handle?

It is recommended to use silicone, wooden, or plastic utensils to avoid scratching the surface of the stoneware. Metal utensils can cause damage and lead to breakage over time.

Is the LG Round Stone with Handle dishwasher safe?

While the LG Round Stone with Handle can be washed in the dishwasher, hand washing is preferred to maintain its longevity and prevent any potential damage from harsh dishwasher detergents.

What should I do if my LG Round Stone with Handle develops cracks?

If your stone develops cracks, it is best to discontinue use as it may break further during cooking. Contact Pampered Chef customer service for guidance on replacement or repair options.

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