Platter Guarantee: Understanding Our Warranty Policy | Bethany's Pottery

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Discussion Overview

This thread discusses experiences and opinions regarding the warranty policy for Pampered Chef platters, particularly in cases of damage occurring shortly after purchase. Participants share personal experiences with warranty adjustments and seek clarification on the policy's specifics.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant shares an email from a customer who broke a platter shortly after receiving it and questions whether the warranty would cover such damage.
  • Another participant mentions that if the show was within the last 30 days, an online adjustment should be made, noting that a piece may need to be returned.
  • Several users agree that the platter should not have broken from a minor bump, suggesting that the warranty might apply.
  • One participant expresses relief at discovering the online adjustment process, indicating it alleviates concerns about the cost of the platter.
  • Another participant recounts a personal experience of damaging a platter and successfully completing an online adjustment without needing to return the item.
  • Some participants seek clarification on the 30-day warranty period, with differing interpretations about when it starts.
  • One participant notes that the Simple Additions line is supposed to be chip resistant, implying that the platter may have had a pre-existing flaw.
  • Another participant emphasizes the importance of honesty in communicating with the home office regarding damage circumstances.

Areas of Agreement / Disagreement

Views differ regarding the specifics of the warranty policy and the conditions under which it applies. Some participants agree on the process for online adjustments, while others express uncertainty about the 30-day timeframe.

Contextual Notes

The discussion reflects personal experiences and interpretations of the warranty policy as it pertains to product damage shortly after purchase. Participants share insights based on their interactions with customers and the home office.

Who May Find This Useful

Consultants who encounter similar warranty inquiries or product damage situations may find the shared experiences and insights helpful.

L
LilChefBeth
Messages
44
So I just got this e-mail from a lady who placed an outside order at one of the shows I had:

Hi Bethany!
I'm a friend of [host] and ordered a big white platter from you. I
just pulled it out of the box tonight and while I was washing it, I
barely bumped it against the sink and a piece broke off. Does the
warranty cover something like that? I love the platter, and didn't
even use it once.
Thanks,
[Customer]

The warranty wouldn't cover that would it? I assume it doesn't because she broke it...but I just want to make sure.. I've never dealt with this before.
 
Was the show within the last 30 days?

If so, do an online adjustment on it....and just check that it broke in use. They'll probably want a piece of it back though...but will send a call tag for it.


Whatever you do - don't call for the adjustment - do it online!
 
I agree, just because she broke it doesn't mean anything. For something as simple as bumping on the sink, it shouldn't have broken at all.

I also agree about doing the adjustment online.
 
  • Thread starter
  • #4
Thanks! I didn't know I could do that. I would have felt bad because I know the platter is not cheap and because she hasn't used it yet. I don't know where I would be if I didn't have this website, haha. :)
 
LilChefBeth said:
Thanks! I didn't know I could do that. I would have felt bad because I know the platter is not cheap and because she hasn't used it yet. I don't know where I would be if I didn't have this website, haha. :)
Click to expand...

If you go to Consultants Corner - in the "Frequently Visited Links" you'll see the link to online product adjustments. Go there!
 
  • Thread starter
  • #6
So you said that it has to be within the last 30 days? Is the 30 days counted from the show date or when the show was submitted?
 
From when the show was submitted.

Actually, this JUST happened to me too, it was sitting in the sink and a full bottle of dish soap slipped out of my soapy hands and kinda see-sawed it in the sink and chipped the edge. I just did a online adjustment and they didn't require I send it back.
 
LilChefBeth said:
So you said that it has to be within the last 30 days? Is the 30 days counted from the show date or when the show was submitted?
Click to expand...

It's 30 days from when the show was shipped.
 
LilChefBeth said:
So you said that it has to be within the last 30 days? Is the 30 days counted from the show date or when the show was submitted?
Click to expand...

It doesn't have to be within 30 days to do it online. It's still covered under warranty, but she may have to pay to send the old one back if it is not within 30 days.
 
Also the Simple Additions are supposed to be chip resistant so it really should not break when hand washing. My guess is that it had a hairline crack in it when she got it.
 
Honesty is the best policy... HO should know what happened. Was qualifies a small bump? In my book, a bump is a bump when I'm talking about dishes. But there is no harm in trying if HO would replace it.
 

Frequently Asked Questions

What is the Platter Guarantee offered by Bethany's Pottery?

The Platter Guarantee is a warranty policy that ensures your platter is free from defects in material and workmanship. If you experience any issues with your platter, you can return it for a replacement or repair, depending on the circumstances.

How long does the Platter Guarantee last?

The Platter Guarantee typically lasts for one year from the date of purchase. This means that if you encounter any defects within that timeframe, you can take advantage of the warranty policy.

What types of damage are covered under the Platter Guarantee?

The Platter Guarantee covers manufacturing defects, such as cracks or chips that occur during normal use. However, it does not cover damages resulting from misuse, accidents, or improper care.

How do I file a claim under the Platter Guarantee?

Are there any exclusions to the Platter Guarantee?

Yes, the Platter Guarantee does not cover damages caused by accidents, improper handling, or normal wear and tear. Additionally, products that have been altered or repaired by unauthorized individuals may also be excluded from the warranty.

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