Pampered Chef News-Shows on Hold

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Discussion Overview

The thread discusses a new feature related to updating declined payment cards for Pampered Chef shows, highlighting participants' positive reactions to the change and its implications for customer privacy and efficiency.

Discussion Character

  • Opinion-based
  • Anecdotal

Main Points Raised

  • One participant expresses excitement about the new feature, noting it shows the company is listening to feedback.
  • Another participant appreciates the convenience of being able to update payment information at any time.
  • Several users mention that the new process is preferable to waiting for a callback.
  • One participant, identifying as a consultant, emphasizes the importance of protecting customer privacy while saving time.

Areas of Agreement / Disagreement

General agreement exists among participants regarding the positive nature of the new feature and its benefits.

Contextual Notes

The discussion reflects personal experiences and opinions regarding the implementation of a new payment processing feature within the consultant community.

Who May Find This Useful

Consultants interested in updates about payment processing features and their implications for customer interactions may find this discussion relevant.

Kodeysmom
Kodeysmom
Gold Member
Messages
650
This is awesome,sounds like they have been listening to us!!!


Beginning Monday, June 23, you'll have a new, easy way to update declined payment cards and protect your customers' privacy at the same time.

If Shows are placed on hold due to declined payment cards, you'll receive an e-mail with the order number and a link to Consultant's Corner > Managing Your Business > My Shows > Resolve Declined Bank Cards. You can enter and submit updated card information 24 hours a day, 7 days a week on this secure page.

Alternately, you can call the Solution Center at 1-888-OUR-CHEF during our normal business hours of 7 a.m. to 11 p.m. (CST) Monday through Friday to resolve declined payment cards. Please do not submit card numbers via e-mail beginning June 23
 
Awesome! :)
 
Oh that's great! So much better than waiting for a call back :)
 
I know! LOVE that new feature.
 
.

I couldn't agree more! It's great to see that they are taking our feedback into consideration and implementing a more efficient and secure way to update declined payment cards. This will not only save us time, but also protect our customers' privacy. Thanks for sharing this update!
 

Frequently Asked Questions

What does it mean when Pampered Chef news shows are on hold?

When Pampered Chef news shows are on hold, it typically means that scheduled cooking demonstrations or events have been temporarily paused. This could be due to various reasons, such as changes in company policy, external circumstances, or strategic shifts within the business.

How long are Pampered Chef news shows expected to be on hold?

The duration for which Pampered Chef news shows remain on hold can vary. The company usually provides updates through official channels, and the length of the hold may depend on the specific reasons behind the pause. It's best to stay connected with your consultant or check the Pampered Chef website for the latest information.

Will I still be able to order products while news shows are on hold?

Yes, you can still order Pampered Chef products even if news shows are on hold. The online store remains operational, and customers can place orders directly through the Pampered Chef website or through their consultants.

How can I stay informed about updates regarding the news shows?

To stay informed about updates on Pampered Chef news shows, you can subscribe to the company's newsletter, follow them on social media, or check their official website regularly. Additionally, your Pampered Chef consultant can provide you with the latest news and updates.

What should I do if I had a show scheduled during the hold period?

If you had a show scheduled during the hold period, it is advisable to reach out to your Pampered Chef consultant. They can help you reschedule your show or provide alternative options for hosting a virtual event or placing orders in the meantime.

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