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Order not showing up

gothim0802

Member
Mar 15, 2008
229
0
I have someone who said she placed her order online for a show. It has not showed up and it has been about 5 hours. How long does it take? Im hoping she didnt accidently do it as an individual order because its like 60.00 my host can have. If she did how could I get it stopped to get it put on the show?
 

Gina M

Veteran Member
Gold Member
Jan 13, 2006
1,778
0
Just this week I didn't receive notification of a show order until 3 days after it was placed! I checked on work with shows on PWS and there it was sitting (I only knew earlier because the host got notification of the order and I didn't) - could have just been a glitch but check there - it may just be sitting there.
 

Sheila

Legend Member
Gold Member
Mar 26, 2008
5,375
75
If it was placed under the show, you should be able to view it on your PWS under the host's show. If it's not there, then they probably did it as an individual order -or- did not click the final submit button.

If the guest received an e-mail confirmation, have them forward it to you to. It will say there if it's being applied to the show or not. If they didn't get an e-mail confirmation either, they probably didn't finish the order process.

If it went through as an outside order, and it's not yet been processed by the home office: the GUEST can go back in & click on a "cancel" button. Once it's been processed, the button disappears. If it's already been processed & not shipped, corporate can cancel the order, but it takes 3-5 days for the credit to show back up on the purchaser's card. If it's already been processed & shipped, it's too late to stop it. They can place a 2nd order, pay a 2nd time & "reject" one of the shipments, asking for a refund later. But they can not apply the original order that's already been processed/shipped to the show.
 

ChefMary412

Advanced Member
Mar 28, 2008
631
0
This has happened to my customer before, too. She ended up being on my PWS for a long time.. after a while it logged her off my my site and was redirected to the general site and forwarded to a local director.
It was disappointing because it was $120 order for a fundraiser.
 

BethCooks4U

Legend Member
Gold Member
Jan 21, 2005
13,007
42
This has happened to my customer before, too. She ended up being on my PWS for a long time.. after a while it logged her off my my site and was redirected to the general site and forwarded to a local director.
It was disappointing because it was $120 order for a fundraiser.

That, or they didn't do the last step in ordering. I have had a couple of people not realize that they had one more step before the order was finalized. There's a note on that last page that says it may take a few seconds and it confuses some into thinking they are done. Those orders just disappear because the guest didn't finish.
 

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