New Guidelines for Declined Payments on a Show?L

  • Context: Director 
  • Thread starter Thread starter DebPC
  • Start date Start date
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Discussion Overview

The thread discusses recent changes regarding declined credit card payments during shows, with participants sharing their interpretations and experiences related to the new guidelines.

Discussion Character

  • Opinion-based
  • Anecdotal
  • Exploratory

Main Points Raised

  • One participant mentions experiencing their first declined credit card under the new guidelines and expresses confusion about the changes.
  • Another participant explains that if a customer's credit card is declined, the total cannot be switched to the host's credit card if the host paid in cash; the customer must provide a new card.
  • A participant shares that Home Office indicated the changes relate to how declined payments were previously handled after shows, noting that consultants used to switch charges to their own cards.
  • One participant recounts their personal experience with two declined cards in August, detailing how they handled the payments and expressing confusion about the guidelines.
  • Another participant reflects on the collective confusion among consultants regarding the new rules and shares a cautionary note about using personal cards for payments.

Areas of Agreement / Disagreement

Views differ among participants regarding the clarity and implications of the new guidelines, with no clear consensus emerging on their interpretation.

Contextual Notes

Participants are sharing personal experiences and interpretations of the new payment guidelines, highlighting the challenges and confusion surrounding the changes.

Who May Find This Useful

Consultants navigating payment issues related to declined credit cards may find the shared experiences and interpretations relevant.

DebPC
DebPC
Staff member
Messages
2,997
These took effect on 8/1. I had my first declined cc yesterday. I have read the email about 4 times and don't have any idea what they mean. I am in line waiting for a call back from Order Proccessing but thought I might get a faster answer here. Is it just me?
 
It just means that if you have a customer pay with a cc card which gets declined you can't switch to say...well add her total to the host's cc because she paid the host in cash. That lady has to come up with a new cc or debit card #. From what I understand you can make it a PC Debit payment also. However, if I have interpreted the rules wrong please share what HO says.
 
  • Thread starter
  • #3
Home Office said it has to do with after a show is shipped. Evidently in the past when cc's were declined to get them settled for end of month totals, consultants would put them on their cc. Then call back after they'd been able to reach the customer and want to have it taken off of theirs and put on the customers.
I have to admit I've never heard of this one. This is the only scenerio HO gave me. I have a hunch we'll be getting clarification sometime soon.
 
  • Thread starter
  • #4
I spoke to them before your post, otherwise I would have asked them about your example.
 
Chef Kearns said:
It just means that if you have a customer pay with a cc card which gets declined you can't switch to say...well add her total to the host's cc because she paid the host in cash. That lady has to come up with a new cc or debit card #. From what I understand you can make it a PC Debit payment also. However, if I have interpreted the rules wrong please share what HO says.
Click to expand...

Actually, I've already had two declined cards in August (an extreme rarity, but it happened), and one case, the customer wrote me a check, so I put it on my Consultant's Credit Card to clear the show, and then on the other, the customer gave me a new card. It does seem that they will change the charge to someone else's card.

I have to admit that given that they let me put it on my card, that confused me, but given the explanation Happy Chef gave about not changing it after the show has cleared, it makes more sense to me now.

Ardi
 
This is one of those times when we all were saying...I don't get it...maybe we are a little thick or something.

I now get it!!!! Becareful putting it on your PC debit or credit card...I have been stiffed twice in the last 6 months.
 

Frequently Asked Questions

What are the new guidelines for handling declined payments on a show?

The new guidelines for handling declined payments on a show include immediate notification to the host and the customer about the declined payment. It is important to follow up with the customer to resolve any issues and ensure that payment is processed promptly.

How should I communicate with customers about a declined payment?

When communicating with customers about a declined payment, be polite and professional. Inform them of the issue and ask if they would like to provide a different payment method. It's essential to maintain a positive tone and offer assistance in resolving the matter.

What steps should I take if a payment is declined after the show has closed?

If a payment is declined after the show has closed, reach out to the customer immediately to inform them of the situation. Provide them with options to update their payment information or discuss alternative solutions. Make sure to document all communications for future reference.

Will declined payments affect the host's rewards?

Yes, declined payments can affect the host's rewards. If the total sales amount decreases due to declined payments, the host's rewards may be adjusted accordingly. It's important to keep the host informed about any changes that may impact their rewards.

What happens if a customer does not respond to payment follow-ups?

If a customer does not respond to payment follow-ups, you may need to set a deadline for resolving the payment issue. If the customer still does not respond, you may have to cancel their order and adjust the show totals accordingly. Always document your attempts to reach out for future reference.

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