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New Grater falling apart....

jbdowd0798

Veteran Member
Gold Member
Jan 20, 2008
1,274
1
Hi All,

Anyone having issues with their new Rotary Grater?? Mine has fallen apart where the clips are so it won't stay together. I guess I'll do a product adjustment but with this now, I'm not impressed at all with the new products!!!

THANKS!

Becky
 

ChefBeckyD

Legend Member
Gold Member
Sep 20, 2005
20,376
31
I've been using mine at home and at shows since I got it - no problems here!
 

kspry

Advanced Member
Jul 27, 2007
988
1
I really like the new rotary grater! I just make sure the clips make a "snick" sound when I pop the insert in.
Anyway - grates bigger chucnks of cheese, with less force required, IMO.
 

dianevill

Senior Member
Gold Member
May 18, 2005
2,539
0
I've only tried it once, and I just kept getting strings of cheese. I gave up and pulled out my old deluxe cheese grater. I need to get out the new one and work with it again...
 

Christ Follower

Legacy Member
Gold Member
Jun 8, 2007
4,991
0
I've only tried it once, and I just kept getting strings of cheese. I gave up and pulled out my old deluxe cheese grater. I need to get out the new one and work with it again...

That is happening to me too. I DO really like it, but the cheese strings start "braiding" themselves because they are so long and not coming off the grater. Maybe I should try a different type of cheese?
 

raebates

Legend Member
Staff member
Dec 6, 2005
18,356
436
If you'll move the handle back and forth instead of just round and round, it will probably take care of that problem.
 

IAmChefJ

Member
Apr 14, 2008
301
0
Have y'all looked at the grating drum? Check out the "rim" sometime and tell me if you have cheese bits stuck in there... mine was gross! I've scrubbed and scrubbed and scrubbed with a toothbrush and I cant get the junk out of there.

I love the way it grates parmesan cheese, but I don't think I'd take it to a show in case someone saw how nasty it gets.
 

etteluap70PC

Legacy Member
Gold Member
May 24, 2005
3,665
2
I've only tried it once, and I just kept getting strings of cheese. I gave up and pulled out my old deluxe cheese grater. I need to get out the new one and work with it again...

Ok so I do not have this yet but I have read this a few times. What comes to my mind is instead of cutting 1 big chunk of cheese cut 2 and put them both in the hopper. It may help make your "shreds" shorter.
 

jbdowd0798

Veteran Member
Gold Member
Jan 20, 2008
1,274
1
I used it a show fine, washed it, and the grayish colored piece that has the clips on it, came off. I followed directions and everything. Now it won't go back on right and so the clips don't go on all the way. Also when I tried using it the parm. cheese got caught up in the drum. I'll try the back and forth motion when I get the new one.

The long strands don't bother me when I did mozz. and the parm were okay too.

THANKS Everyone!
 

lauriesdoor

Silver Member
Jul 19, 2007
23
0
Have y'all looked at the grating drum? Check out the "rim" sometime and tell me if you have cheese bits stuck in there... mine was gross! I've scrubbed and scrubbed and scrubbed with a toothbrush and I cant get the junk out of there.

I love the way it grates parmesan cheese, but I don't think I'd take it to a show in case someone saw how nasty it gets.


I had the same problem with the old one, had to soak forever & scrub w/toothbrush & cheese always getting hung up in it while doing demo - finally gave it up and used the bagged shredded cheese. Sorry, but I just don't like it. Was hoping the new model would be better, guess not.:yuck:
 

chefsteph07

Legacy Member
Jul 18, 2007
3,206
7
Haven't used mine yet either, but I did put it together and the handle keeps falling off, and yes, I am hearing the click, but it won't stay on. I hardly ever used the DCG and I prob won't use this either. Thinking of putting back in the box and giving away!
 

JAE

Legacy Member
Jun 3, 2007
4,760
1
I used mine for the first time the other night with Moz. cheese. It seemed like it took a really long time to shredd the entire 8 oz. block. And, I didn't like the long strands, but I was able to shred the whole brick with no freezing, microwaving, or cheese getting stuck inside the drum.
 

kspry

Advanced Member
Jul 27, 2007
988
1
Thinking of putting back in the box and giving away!

I'd do an adjustment. It's a new product - maybe it was a manufacturing defect with a certain batch? If mine stops cilcking together during the guarantee period, I'm returning it. I've used mine 3 times and it's still good, though. Time will tell!
 

doughmama

Advanced Member
Silver Member
Aug 10, 2008
865
5
I NEVER sell this to my customers to shred mozzarella cheese. I use it when I want to shred pecorino romano cheese. Works great. Then tell them about chocolate, mints...
Mozz is too sticky unless it is semi frozen before shredding.
 

JAE

Legacy Member
Jun 3, 2007
4,760
1
I like the way freshly shredded Moz cheese melts better than the pre-shredded Moz. The new grater is supposed to be able to shred soft cheese. It worked. I just didn't like how long it took or the long braided cheese. I haven't needed to try anything else, yet.
 

KellyTheChef

Legend Member
Gold Member
Jan 30, 2006
7,601
2
I used this on co-jack cheese last night at a show. It worked well, and because of some of the pointers given on here, I used my normal "forward" turn action, but every once in a while I would go backwards for a second. That "cut" the shreds so they didn't get too long!

I used it on Parm cheese the other night (for my parm/garlic/butter noodles) and LOVED the little shreds of cheese! They melted MUCH more smoothly and didn't clump when melting.

I like this newer version, but I will still be "pushing" the MPG for hard cheeses when I am demoing...I will use this for soft cheeses at a show.
 

jbdowd0798

Veteran Member
Gold Member
Jan 20, 2008
1,274
1
***Update***

I did my product adjustment over the phone and told Diane (??) what my problem was. She's shipping me a new one as well as putting in my/our issues with cleaning and what not. She asked me to hang on to it for a week or two as it sounds like the product research team or what ever its called, may want it to check out. :) I love action like that!!! She was great to work with as I ended up with like 2 prod. adj. & 2 comments (tape not holding on boxes & the issue with the grater,etc.)

I LOVE THIS COMPANY!!!
 

kspry

Advanced Member
Jul 27, 2007
988
1
Excellent! They can't read minds - if a grater is bad, you have to call HO and do an adjustment.
 

elizabethfox

Advanced Member
Gold Member
Nov 14, 2007
870
1
I have used mine twice once for colby jack and once for cheddar. The first time I used it with the colby, it shredded the cheese very well, but it did twist into a long strand of cheese. The second time I used it with the cheddar, it tried the forward and then backward grating motion to try and cut the strands. It worked ok...but still was twisting into strands...just not as long as the others...LOL
 

stefani2

Veteran Member
Feb 18, 2007
1,687
1
The Product Information Guide says:

great for hard cheese, like parmesan, and semi-hard cheese like cheddar, monterey, or colby

It also says to grip LOWER on the handle for a smaller grate; use the 'Thumb Grip' to produce LARGER strands.

I have found that it is easier FOR ME to grate backwards and the strands weren't as long
 

Jim

Nov 3, 2017
2
0
I don't like the new grater at all. The handle keeps falling off. Totally un-usable. Sending it back in a box to pampered chef with a note to keep it. Ut needs a redesign or better manufacturing control.
 

Jim

Nov 3, 2017
2
0
I don't like the new grater at all. The handle keeps falling off. Totally un-usable. Sending it back in a box to pampered chef with a note to keep it. Ut needs a redesign or better manufacturing control.
 
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