I had a past host call last week- From May- she was high maintenance to begin with, demanded a date I said I really couldn't do because it was literally the day after we got back from a two week vacation, and ALWAYS calls around 7:45 am. So I have told her repeatedly I turn my ringer off before 9 so it doesn't wake me kids up. So this time she called at 9:58 pm- I answered reluctantly. lol... ok she was calling because she had a guest- I didn't have on my orders anywhere I use the triplicate ones at shows - was missing her items from May, and just mentioned it to her a week ago. I said can you tell me what items, etc- Ok so I go through P3- Ah yes it was ordered, under so and so's name. I don't have a form for the person calling, so I'm not sure how her order got on there- (either she added it to combine shipping or the OCD host did, because she did randomly call and add items to the order at odd hours of the day.) I said ok just let her know I'll get it to her ASAP - I have one item in home that she ordered- May recipe collection- and have to order a mix n scraper for her. So- I have no contact info for customer, and said ok- no prob I'll order items and replace them, they WERE delivered, must have accidentally gone to the wrong person, we may have just put it under the wrong name trying to explain to the host how it was mixed up, its ok I'll fix it. in meantime, customer calls HO. (HO called me today only reason I knew) I just placed order last night for item, because I felt if I messed it up I should replace it- not HO via an adjustment, besides order did come, host gave it to wrong person. I'm not going to call person on recpt and accuse them of stealing nor ask for items, because I still have no proof this lady ordered. I'm just trying to help because at this point loss to me is a mix n scraper. ok. moving on. HO gave me phone number for customer today, so I immediately called to inform her- yep it will be here in a week- sorry for the delay I don't have weekly orders, I actually only have one this month and had to combine it all together to get best shipping rate etc etc... told her I would give her free pink scraper from May too since it has taken so long. customer tells me I stole her money. Here is where I begin to lose it. (I'm pregnant and emotional. she can hear it in my voice that I'm wavering and trying not to cry....) She begins to tell me how awful I am that I didn't recheck orders and I need someone to go behind me and make sure I don't screw up etc etc... I said well I am sorry you feel that way- I am replacing this order entirely out of my pocket to get it to you because it should have been delivered to you. I'm throwing in an extra item as an apology- and I honestly can't do more for you than that because I'm replacing these out of my pocket. I never mentioned hey- I don't know how you got your order on here anyway- where's your receipt? I was trying to give her the benefit. She said everyone has their recpts and know what they ordered I don't think you would get more items and not notice it- I said honestly some people don't remember their order, they're just happy they got it and excited, and the other person may not have realized it was extra- or thought it was a gift. People do that. lol... so she said Ho said the items were never ordered- well they were I looked in p3, like I said it went under a diff name. I told her I would print the recpt for her to show her it was ordered if she felt like she needed that. she said she felt like she needed shipping refunded- said ok I'll refund you 4.25, no prob. She told HO she has a recpt from me- I have no copy, anywhere. So. I'm frustrated. I know its being resolved. I can't make the scraper get here any quicker, but just ticked that she accused me of stealing her money- when I had NO idea she even ordered!!!!!!!!! lol. I wish I had called her a week ago- but when I answered the phone at 9:50 that night I didn't think to get the customers #... oh well I'm moving on. just needed to vent to those who would understand my babble... at this point I don't even care if she really ordered it- I would like to see her "receipt".... like I said cost to me was what $10 for a scraper?