My Trifle Bowl Is in a Million Pieces!!!

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Discussion Overview

This thread discusses experiences related to the packaging and delivery of trifle bowls from Pampered Chef, with several participants sharing their concerns about breakage during shipping. Many express dissatisfaction with the packing methods used, while others recount their own experiences with receiving damaged or missing items.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, reported their trifle bowl arriving in pieces and noted that the customer service representative mentioned many similar calls.
  • Another participant shared that their trifle bowl was intact but poorly packaged, raising concerns about the adequacy of the packing materials.
  • Several users mentioned hearing rattling sounds from their boxes, indicating potential damage, while others reported receiving items without any breakage.
  • One participant expressed frustration over having to return a broken item, questioning the shipping methods used by Pampered Chef.
  • Another participant noted that their bowl was scratched but was unsure whether to contact customer service.
  • Some participants suggested that the packing methods should be improved to prevent breakage, particularly emphasizing the need for better padding and placement within the box.
  • A few users expressed concern about the impact of cold weather on the items during delivery, with one participant sharing their experience of receiving cold items that could have contributed to breakage.
  • One participant mentioned that their trifle bowl was missing entirely upon delivery, although they were able to resolve the issue with customer service.

Areas of Agreement / Disagreement

Views differ regarding the effectiveness of the current packaging methods, with many participants expressing dissatisfaction and suggesting improvements. However, there is no clear consensus on whether the issues are primarily due to shipping practices or packaging design.

Contextual Notes

Participants shared personal experiences with the delivery of trifle bowls, highlighting various outcomes ranging from complete breakage to successful deliveries. The discussion reflects a mix of concerns about packaging and shipping methods, as well as individual circumstances affecting the condition of received items.

Who May Find This Useful

Consultants who are awaiting delivery of trifle bowls or similar items may find this discussion relevant, particularly those concerned about potential damage during shipping.

Not in pieces, but . . .My TB is defective! The glass on the top half of the stand has a bumpy ridge on it, so the bowl wobbles, and there is glue all over the underside of the stand. When you pick up the stand it sticks to your hand! Not only that, but the top of the stand is glued to the bottom of the stand, not a good design IMHO, and it is off center. So far, not impressed! I called HO and they are sending me a shipping label to send it back--not happy about that either. Why wouldn't FedEx come pick it up? I just got it yesterday!
I really hope the new one I get is in better shape. I talked to another cons. in my cluster who's bowl is in the same bad shape. Sounds liked they rushed production on this one.
 
That sucks everyone is having trouble with these! I should get my TB today, but am scared to see what condition it is in!!
 
mine is broken too, and am on hold with PC for 23 minutes right now!!! Ughhh
Also I was missing 4 items from my director box...
My trifle bowl has a huge imperfection on one side...looks like a huge gouge scratch...and then directly across from that is a big crack...not in pieces...so everyone check carefully
 
What a bummer! I'm definetly going to reinspect everything. I was so delighted, and did make sure I had everything~ it was all there, and no damage (or so I think!) But I'll take another look at the Trifle Bowl. I'm sorry for everyone that is let down about getting their package...but you know that HO will make it right and usually very quickly!
 
I keep reading these posts and picturing a stop sell notice coming out from HO so they can have a word with the manufacturer about quality and packing.
NOOOOOO!!!!
 
I ordered my trifle bowl with my sample package and it is suppose to be here Tuesday. I am really worried about it now. And if they are coming all scratched and deformed how are we suppose to feel comfortable pushing these for our customers to buy?

I know that beakages have been happening but something that is not shaped or made right is a hurried production or inferior materials or something. If they are going to put new products out they need to make sure they are up to standard before they release them. Even if that means not releasing as many new items at a time. PC is suppose to be about QUALITY and what I am hearing is not reassuring me these new items are quality!

I need to go play with my SAT stuff more to make sure none of mine needs to go back.

And I know PC is paying to ship these things back but I still do not like having to deal with the bother of shipping them back. When I get something whether I pay for it or earn it for free I expect it to be right and for me to not have to go to a lot of trouble to make it right. If this happens to our customers as much as it is happening to us these last few days imagine what kind of affect it could have on our business?
 
Yup,Mine arrived yesterday and the bowl was perfect but the stand, which is packed in a box inside the bowl, was shattered into a million pieces. Here's the weird thing: When I called HO, they offered to arrange a pick up for it. The guy arrived first thing this morning. I hadn't even boxed it yet, so I just put the reference number on it and asked if he would tape it up for me. I was disappointed they wouldn't just send out another base. But I guess they have major quality issues on their hands with the packaging. Neither box showed any sign of damage.
 
love2cook05 said:
I didn't even have a gray foamy thing around mine! Fortuantely everything seems to be in tact...all I had was some bubble wrap on top and bottom of the box.
Click to expand...

I just had 1 thin sheet of bubble wrap on the bottom~ :confused:
 
JoyfulChef said:
Mine is okay but the glass is a little scratched! I'm on the fence. Should I call them?
Click to expand...

Mine was the same way on the bottom of the bowl there was a deep scratch but it was usuable. I decided to put in a product adjustment online. They are sending me an new one!;)
 
Mine is OK!!!!
there was no bubble wrap---I haven't opened the other stuff though---:D
Not sure how stable it will be in 2 pieces tho--someone handling it --not expecting 2 pieces may have a problem--but it stores nicely--I :D like having a lid!!
 
  • Thread starter
  • #41
I"m thinking there needs to be some sort of bubble wrap around the bowl, inside it's own box. This is CRAZINESS! What happens when we can sell it in March and they all start to arrive broken???? Explain that one to your customers. Well, we have this great new trifle bowl, but you may or may not have to send it back when you get it......
 
Okay, so my sample order came today, and my changeover box, but no trifle bowl... I thought the bowl would be the first thing I would get because I earned it and I didn't earn any products. I checked my records and had the two shows 12/1-12/15 so I don't know if I am being impatient or something is wrong...
 
I don't have mine either! (and like you Gillian, I didn't earn anything in the sell-a-thon.) I was really expecting to come home and find it today. I did try to look up a shipment date by following the directions on another thread about pretending to do a product adjustment without the show number, but all that shows up there is my change-over kit (which I haven't received yet either!!!!!!)

Glad to know I'm not the only one! Wouldn't that have been a nice B-day present for you Gillian?
 
even with the big thud...
Karen Hodge said:
I was actually at home when my stuff was delivered. I heard a big thud and then my doorbell rang. I was still in my PJ's so I waited until the FEDEX guy left to get my box. I opened it immediately. The stuff inside was freezing cold, so WhiteyTeresa I really don't think your breakage was your fault at all. More likely a combination of bad packaging and rough handling by the FEDEX guy. BTW, my stuff was undamaged.
Click to expand...

Your stuff was alright, the thud itself would've freightened me!
 
gilliandanielle said:
Okay, so my sample order came today, and my changeover box, but no trifle bowl... I thought the bowl would be the first thing I would get because I earned it and I didn't earn any products. I checked my records and had the two shows 12/1-12/15 so I don't know if I am being impatient or something is wrong...
Click to expand...

This is talked on another thread. We think that first they are sending out to everyone who earned the sell a thon stuff w/the trifle bowl, then (hopefully) after that they are sending out the trifle bowl. I earned level 1 and my stuff came together with the trifle bowl. I was trying to find any reading material stating when the bowl will be shipped.
 
Luckily, my TB was OK. But I wish there was tape on the box that the pedestal comes in.
 
BethCooks4U said:
While neither UPS or FedEx is exactly careful with the boxes, most of the damage is caused by improper packing which is done at HO.
Click to expand...
I so agree.....I have said this all along, I think alot of the broke items are coming out of our warehouse. Just like the stoneware, I don't think the packaging needed to be changed they just needed to put the tabs down before they shipped them out. I can't even tell you how many pieces I had come in broke (that should not have been if it was packaged properly).
 
Swirl said:
I think alot of the broke items are coming out of our warehouse. Just like the stoneware, I don't think the packaging needed to be changed they just needed to put the tabs down before they shipped them out. I can't even tell you how many pieces I had come in broke (that should not have been if it was packaged properly).
Click to expand...

They come to the PC warehouse that way from the manufacturer. The PC warehouse staff just picks things off pallets and puts them into the shipping boxes. It would take them forever if they had to open each box and make sure that the internal protections were in place.

If you get a product that is not packaged properly, please let HO know. If they get enough complaints, they can take it to the manufacturers.
 
chefann said:
They come to the PC warehouse that way from the manufacturer. The PC warehouse staff just picks things off pallets and puts them into the shipping boxes. It would take them forever if they had to open each box and make sure that the internal protections were in place.

If you get a product that is not packaged properly, please let HO know. If they get enough complaints, they can take it to the manufacturers.
Click to expand...
Good point! But I think that HO also has to be sure to pad the boxes properly. The new products I earned made it here fine - had bubble wrap and packing material. The director box had 2 broken items - no bubble wrap or anything.
 
letscook04 said:
This is talked on another thread. We think that first they are sending out to everyone who earned the sell a thon stuff w/the trifle bowl, then (hopefully) after that they are sending out the trifle bowl. I earned level 1 and my stuff came together with the trifle bowl. I was trying to find any reading material stating when the bowl will be shipped.
Click to expand...

Thanks for the clarification! I go my paperwork package but no trifle bowl. I didn't earn any sell-a-thon products, so I guess that's the delay. But after reading this thread, I'm scared to see how many millions of pieces my trifle bowl will arrive in!!
 
I got all my samples last night and it was the best birthday ever!! I played with all my stuff and looked at all the changeover stuff. It was a great birthday...

I am a simple girl, we went out for strawberry pancakes (pregnancy craving!) at IHOP then watched a rental while I played with my new toys!

Thanks for letting me know about the trifle bowl. I was dissapointed to not get it, but it will extend the presents! It hasn't even shipped from HO yet according to the adjustment screen. :(
 
Hi everyone! I just got home---TB was here. I was excited until I opened it...bowl is fine, stand is NOT!
I don't understand how a stand inside a box which is stuck inside the bowl itself, can break? hmmm.....
bummer....
 
Broken...I wanted to cry when I opened my trifle box and it looked fine UNTIL I took the lid off the trifle...then it fell apart into about 20 pieces! When I called the HO she said..oh no not another one!! But I did tell her that I thought there were TOOOOOO many products jammed into my box. There was no bubble wrap, paper or gray packaging material. I think when they mail these they are going to have to package them better!! Here's to hoping that everyone's second one arrives whole!;)

And please no STOP SELL!!! That will hard to explain, I'm sorry but the featured product on the catalog front cover is not available?!??!!???:confused: :confused: :confused:
 
fruit76loop said:
And please no STOP SELL!!! That will hard to explain, I'm sorry but the featured product on the catalog front cover is not available?!??!!???:confused: :confused: :confused:
Click to expand...
I agree with you there, Marlene. My previous post was just a comment that the quality and shipping issues with it are exactly the type of thing that triggers a stop sell.
 
Mine is due to come on Wednesday and I have been trying to be patient about getting it and now I am getting nervous that it will be broken when I get it. I guess I will have to be super and extra careful where I open it up just in case I open it up and there is tons of glass. I don't want my dog to get glass in her paws! Ice is bad enough.

It would seem to me that someone is cutting corners with the wrong people!

These products are not dollar store prices and deserve better packing and manufacturing!
 
Ann:

Are you back from your kickoff show or is it tonight? Just curious how it went.
 
I'm back. It was meh.There were 3 people there, and right now it doesn't even qualify as a show ($149 in sales). Two of the women came in and said "we know what we're ordering" without even waiting for the demo. But the host is going to contact everyone who was going to come and didn't and hit up her coworkers for more orders. She's got 1 booking, and a couple of "checking the calendar"s. I just want the show to hit $300 so she can get the $40 kit credit.Thanks for asking!
 
I'll be crossing my fingers that all with come through. Too bad she only got 1 booking if she is trying to sign on.
 
I got mine an hour ago and love it! It is a little rough (small spot) on the side of the top rim of the trifle bowl though. My husband thinks it's just rough on that spot from the cutting. I am going to call HO and tell them. It's not a big deal but do think they should know.
 
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