sklay723
Gold Member
- 861
I've only been a consultant since October, and I figured that something like this would EVENTUALLY happen. I had a party Dec. 2nd, and it worked out great...over $500 in orders THAT NIGHT plus more coming in within the next few days before we closed. It wound up being over $1,000. There was ONE lady who had filled out her order form wrong, got mixed up on some of the item numbers (things that were next to each other in the catalog, so she wrote down the nearest number...etc.). I corrected the problem, entered the right item numbers. Two days later, before we closed, she calls me at home and says that there was one item we thought was a mistake and we'd corrected it...and that she wanted the corrected item AND the item she ordered by mistake as well. So I adjusted her order, and everything was fine. The order came in a week after I submitted it, everything got delivered out (as far as I know) and so far everyone has seemed happy.
Two days ago I get a call...same lady. She wanted to ask me why she had two items she insists she did NOT order. Oh my goodness, I know I didn't screw up...she just doesn't remember the corrections we made. For example, she ordered a Slice and Serve. She has it now. She doesn't know why she ordered it. For some reason, she thought the Pie Gate was the Slice and Serve, and that you stick the Pie Gate into a pie and it picks up a whole slice (crazy, right?). WELL...then she tells me that she wouldn't have ordered either of those items in the first place, that I must have screwed up, because she almost NEVER eats pie.
Here's what I've done...at first I offered her credit toward whatever else she'd like to have, in exchange for the items she didn't want (provided they're still in their sealed packaging). She said no, she wanted a refund, and I told her OK. I told her I would buy back the Slice and Serve and the Easy Clean Kitchen Brush (still don't understand where the confusion is with that one...she told me her old one was falling apart and she wanted it...now she swears it's not what she ordered). I'm having an Open House on Sunday (gotta earn my tablecloth!), and I'll use those two items as door prizes, so I'm not completely messed up. She just called again and now she wants the Kitchen Shears, so I'll order her a set when I place my Open House order and we're even.
Any advice for what I can do to keep her from doing this to me again? The host from December's party is bewildered and we just laugh at this point...and the host has several parties booked from hers that this lady is BOUND to be attending, so I am afraid this will be a repeat performance. Ugh!!!
Two days ago I get a call...same lady. She wanted to ask me why she had two items she insists she did NOT order. Oh my goodness, I know I didn't screw up...she just doesn't remember the corrections we made. For example, she ordered a Slice and Serve. She has it now. She doesn't know why she ordered it. For some reason, she thought the Pie Gate was the Slice and Serve, and that you stick the Pie Gate into a pie and it picks up a whole slice (crazy, right?). WELL...then she tells me that she wouldn't have ordered either of those items in the first place, that I must have screwed up, because she almost NEVER eats pie.
Here's what I've done...at first I offered her credit toward whatever else she'd like to have, in exchange for the items she didn't want (provided they're still in their sealed packaging). She said no, she wanted a refund, and I told her OK. I told her I would buy back the Slice and Serve and the Easy Clean Kitchen Brush (still don't understand where the confusion is with that one...she told me her old one was falling apart and she wanted it...now she swears it's not what she ordered). I'm having an Open House on Sunday (gotta earn my tablecloth!), and I'll use those two items as door prizes, so I'm not completely messed up. She just called again and now she wants the Kitchen Shears, so I'll order her a set when I place my Open House order and we're even.
Any advice for what I can do to keep her from doing this to me again? The host from December's party is bewildered and we just laugh at this point...and the host has several parties booked from hers that this lady is BOUND to be attending, so I am afraid this will be a repeat performance. Ugh!!!