Missing Scrapers Found: How to Handle a Host's Shipment Mishap

[LBurke]

I have a host that was in the process of moving when her shipment arrived and she called saying that two of the scrapers ordered had not arrived. I placed the product adjustment and had the scrapers sent directly to the guests house. She just emailed me and says she found them!!!! What should I do... she offered to pay for them, but I can't put them on her CC!
How do you all think I should handle it? Should I just tell her to keep them, should I ask for them back? I kinda feel like I should return them to HO, but don't really see a good way to do that. Any advice.

PS. I don't think the host did this on purpose... she's been really stressed with the move and I think the whole 'party' process was a little overwhelming for her.

 

[Nanisu]

Call HO and tell them she wants the extras, give them her cc# and they will take care of charging it. She should pay for them if she is keeping them.

Nancy Collins

 

[raebates]

I'd contact the HO, explain the situation, and see what they say. If it's within 30 days, they should pick them up (assuming they want them back).

 

[kspry]

I agree - do an adjustment on CC and follow up with an email to solution center with the reference # in the subject line. Just explain the customer was moving, like you did here.

If it's the brown stoneware scrapers, I bet HO will say they can be a gift to the host. It is probably too expensive to send them back. But even if they do want them back, everyone will know they did the right thing.

 

[LBurke]

I knew you guys would come up with something I wasn't seeing... It was two of the cranberry mix and scrapers, so I really feel like she should pay for them. I'll call HO and see what they want to do about it... hadn't thought about having them charge the cc directly... was only thinking about adding to a show and new that I couldn't do that... It's been a long day!
Thanks!