Maximizing Your Follow-Up Calls: Tips for Success | Newsletter List Etiquette

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Discussion Overview

The thread discusses experiences and strategies related to follow-up calls made by Pampered Chef consultants after events, focusing on how to handle potential hosts who have declined offers. Participants share their personal experiences with follow-up calls, newsletter list etiquette, and the challenges of converting leads into bookings.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant expresses frustration that follow-up calls have not produced leads and questions whether to email potential hosts who declined hosting.
  • Another participant suggests sending a thank-you email to those who provided their email address and indicates that they usually add such contacts to their newsletter list.
  • One consultant shares a positive experience from a booth where they added 22 people to their email list, noting that some expressed interest in receiving a catalog.
  • Another participant describes a successful follow-up strategy involving a drawing for a free cooking show, resulting in several bookings.
  • One participant acknowledges the difficulty of follow-up calls and emphasizes the importance of respecting the decisions of those who have declined hosting opportunities.

Areas of Agreement / Disagreement

Views differ on whether to add potential hosts to a newsletter list without explicit permission, with some participants advocating for obtaining consent while others feel that providing an email implies permission.

Contextual Notes

Participants share personal experiences from events and the varying outcomes of their follow-up efforts, reflecting a range of strategies and emotional responses to the challenges faced in lead conversion.

Who May Find This Useful

Consultants looking for insights on follow-up strategies and newsletter etiquette may find the shared experiences and opinions relevant to their own practices.

babywings76
Gold Member
Messages
7,266
So far, as I expected, my follow-up calls haven't really produced anything. I'm hoping for just one lead to work out and get my break. So before I continue through my stack, I thought I'd come here for advice.

I've called the potential hosts and one was a flat out no. :( Doesn't want my newsletter or anything. (why, oh why, do they give out an e-mail address and then say no to that?) Which brings up one question I have, if they provided me with an e-mail address and marked "no" for hosting, should I just e-mail them a short intro note thanking them for coming to my booth and that should they need anything I'm here, and then have them included in my newsletter list? Or do I need to get their permission first before putting them on my newsletter list? I'm such a chicken at calling the "no" people. Should I just suck it up and do it? Do I mail them a letter if I have their mailing address?
 
Since they gave you their e-mail address I would send them an e-mail thanking them for coming to your booth and filling out the door slip and yes let them know you are there for them and give them outlet instructions and ask if you can put them on your newsletter list. If someone gives me their e-mail address I usually add them to my list since they offered it (if you look at the order slips I think it states to add to newsletter/mailing list.) and what do they expect if they give it to you--you expect to be called or notified etc.

I too don't know why people give their info and then say no. I am so careful now when I fill out slips wherever I go for that same reason.
 
I did a booth recently and while follow up calls haven't produced much in the way of bookings..I did have a spot to check if they wanted to be on my email newsletter list and I added 22 people. I also went through them just yesterday and had about 9 who marked no on booking etc, but said yes to wanting a catalog. So I am going to call them and let them know I am going to mail a new catalog. If I just happen to put a DYLAB flyer and the apron flyer in there...maybe it will develop into something. I am thinking positive in that maybe not right now, but in the future that booth is going to pay off.
 
I just had a booth on Saturday and kept telling everyone that I was doing a drawing for a free cooking show and so people kept putting the drawing slips in my trifle bowl. I started calling on Monday to let them know that they were one of the winners of the drawing and when would they like to schedule their show. I started calling the ones that had marked to host a show first, but I am going to call everyone because they wouldn't have taken the time to fill out the card if there weren't interested in the show. (I am offering this deal to everyone who filled out a card, so in actuallity everyone wins.) So far I've called about 7 people and 4 have booked parties. The other 3 I left messages for. But wouldn't you know it, I lost my voice on Wednesday and haven't gotten a chance to follow up with any more. But so far this has really worked for me. I just call and let them know they are a winner!
 
Hi there! I completely understand your frustration with the follow-up calls not producing any leads. It can be discouraging, but don't give up just yet! It's great that you're seeking advice here.Regarding the potential hosts who have already said no, it's always a good idea to respect their decision and not push for a hosting opportunity. As for their email address, it's best to ask for their permission before adding them to your newsletter list. You can send a short intro note thanking them for stopping by your booth and offering your services if they ever need anything, but make sure to ask for their consent before adding them to your newsletter list.If you have their mailing address, you can also send them a letter or postcard with a similar message. It's always better to have their permission before adding them to any type of contact list. And don't worry about being a "chicken" when it comes to calling the "no" people. You never know, they may change their mind in the future or refer you to someone else who may be interested in hosting a party.Keep up the good work and don't be discouraged by a few "no's." Keep reaching out and promoting your business, and I'm sure you'll find success in the future. Best of luck to you!
 

Frequently Asked Questions

What is the best time to make follow-up calls in direct sales?

The best time to make follow-up calls typically depends on your target audience's schedule. Generally, evenings and weekends are more convenient for most people. However, it's essential to consider your specific customer base and their preferences. You can also ask during your initial contact when they would prefer to receive follow-up calls.

How often should I follow up with potential customers?

A good rule of thumb is to follow up within 24-48 hours after your initial contact, then continue to reach out every few days or weekly, depending on the response. It's crucial to balance persistence with respect for their time; if they express disinterest, it's best to step back.

What should I say during a follow-up call?

Your follow-up call should start with a friendly greeting and a reminder of your previous conversation. Then, ask if they have any questions about the products or services you discussed. Be sure to listen actively and address any concerns they may have. Finally, encourage them to take the next step, whether that's placing an order or scheduling a demo.

How can I improve my follow-up call success rate?

What etiquette should I follow when building a newsletter list?

When building a newsletter list, always obtain explicit permission from individuals before adding them to your list. Be transparent about what kind of content they can expect and how often they will hear from you. Additionally, ensure that you provide an easy way for subscribers to opt-out if they choose to do so, and respect their privacy by keeping their information confidential.

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