Make It Easier for Your Customers

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Discussion Overview

The thread discusses various methods for sharing links with customers to enhance their shopping experience on the Pampered Chef website. Participants share their personal experiences and caution against potential pitfalls associated with link sharing.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Debate/contested

Main Points Raised

  • One participant, identifying as a consultant, shares their practice of sending direct links to specific pages for customers, including future brides and hosts.
  • Another participant cautions that this practice is discouraged by the Home Office, as it may redirect customers to the main Pampered Chef website instead of the consultant's personal site.
  • Several users mention that links may work differently depending on whether cookies are set on the user's computer.
  • One participant notes that while they have used PWS links in newsletters without issues, they emphasize the importance of ensuring the correct links are used.
  • Another participant recounts a negative experience where incorrect links led to lost sales and commissions.

Areas of Agreement / Disagreement

Views differ significantly among participants regarding the effectiveness and safety of sharing direct links. Some express caution and share negative experiences, while others advocate for the practice based on their personal use.

Contextual Notes

The discussion reflects personal experiences with link sharing and the implications for sales within the Pampered Chef consultant community.

Who May Find This Useful

Consultants looking for insights on link sharing practices and the potential consequences of different approaches may find this discussion relevant.

C
Chef Bobby
Gold Member
Messages
1,045
Instead of a shortcut just to your website, I attach a shortcut directly to the page that I want them to visit. I send out a shortcut to the outlet to all of my customers everytime something new gets added.
I send a direct link to the future brides that will put them where they can manage their registries or forward it to their families for shopping.
I give my hosts a link to where they can forward it to their customers that will bring them straight to their shows.
Does anyone have any other ideas for shortcuts?
 
Bobby - this is not a good idea - Home Office has repeatedly told us not to do this, because it will direct them to the MAIN PC website, not yours. You'll lose orders this way, too. We can only give them the main PWS address (i.e. www.pamp...che..biz/ccccc).
 
Cathy is right--those links will not work.
 
Just an FYI...

Bobby when you click on the links you created, they will go to your website. However, that is only because of the cookies set on your computer. When a customer gets one of those links, they will not have those cookies set on her/his computer and that is why they will go to the main PC website.
 
That is SO good to know!!! Thanks for the info!!
 
Actually, there are some links that go to the PC main site (and therefore have the potential to get assigned to any consultant) and there are some links that are directed right into your PWS... you have to be careful which ones you copy. If you go into your PWS through one product link, it takes you one way, and if you go through the other link, it winds up the other. I don't know why they direct people in through two different portals -- it totally causes trouble.

I use PWS links sometimes in my newsletter and I haven't had anyone report back that they got redirected to the general site. I'm very careful to check that I'm going in the right way, and because I have several hundred newsletters for people, I can spot check to make sure the links are taking me to the right place.... BUT you do definitely have to make sure you're pasting in the right link.
 
As the above posts state NO NO NO NO NO! I learned this the hard way and lost sales from it. I sent an e-mail about the outlet and just included a link (which originally came from my site) and the orders all went through PC.com and someone else got MY commission! Wish it did work--I agree it needs to be easier, but until they do something different, this ISN'T the way to go!
 

Frequently Asked Questions

How can I simplify the ordering process for my customers?

To simplify the ordering process, consider using an online platform where customers can easily browse products, add items to their cart, and check out with minimal steps. Providing clear instructions and a user-friendly interface can significantly enhance their experience. Additionally, offering multiple payment options can cater to different preferences.

What strategies can I use to make product recommendations easier for my customers?

Utilize customer profiles to understand their preferences and past purchases. Create curated lists or bundles that cater to specific needs, such as meal prep or baking essentials. Engaging with customers through social media or email newsletters to share tips and recipes can also help guide their choices.

How can I provide better customer support during the purchasing process?

Offering multiple channels for customer support, such as live chat, email, and phone support, can make it easier for customers to get help when they need it. Ensure that your team is well-trained and knowledgeable about the products to provide quick and accurate assistance. Additionally, having a comprehensive FAQ section on your website can address common concerns.

What role does product education play in making it easier for customers?

Product education is crucial as it empowers customers to make informed decisions. Providing detailed product descriptions, usage videos, and cooking tips can enhance their understanding and confidence in using the products. Hosting virtual cooking demonstrations or workshops can also engage customers and showcase the value of the products.

How can I follow up with customers after their purchase to enhance their experience?

Following up with customers through personalized emails or messages can make them feel valued. Ask for feedback on their purchase and offer additional tips or recipes related to the products they bought. This not only enhances their experience but also encourages repeat business and builds long-term relationships.

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