Looking for Part for Old Style Food Chopper

Click For Summary

Discussion Overview

This thread centers around a participant's inquiry about sourcing a replacement part for an older style food chopper, specifically the blade guard. Participants share their experiences and suggestions regarding the availability of parts and the potential for purchasing a new chopper instead.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant mentions a customer needing a replacement blade guard for an old food chopper that melted in the dishwasher.
  • Another participant expresses concern about letting the customer down and contemplates suggesting a new chopper instead.
  • Several users note that parts may be available from Zyliss, with one participant suggesting checking their website.
  • One participant shares their experience of offering a discount on a new chopper as an incentive for the customer to purchase it.
  • Another participant mentions that the newer models have improvements and suggests encouraging the customer to consider buying a new one.
  • One participant offers to send a used blade guard to the customer if they are interested.

Areas of Agreement / Disagreement

Views differ on whether to pursue finding a replacement part or to encourage the purchase of a new chopper. Some participants suggest offering discounts to incentivize a new purchase, while others express a desire to help find the old part.

Contextual Notes

Participants share personal experiences with older food chopper models and express varying levels of attachment to these tools, indicating a mix of nostalgia and practicality in their discussions.

Who May Find This Useful

This discussion may be of interest to Pampered Chef consultants looking for insights on handling customer inquiries about older products and navigating the balance between offering replacements and promoting new items.

S
sushimommy
Silver Member
Messages
175
i have a (hopefully) new customer who has contacted me and brought me today a part from her old food chopper - it is the blade guard, but it is the older style and is clear and almost flat. does anyone have any idea how i might find this part? thanks! (the part got melted in her dishwasher)
 
  • Thread starter
  • #2
so, no one has any ideas? i hate to let this lady down, even though i keep thinking..."buy a new one"... i am pretty sure she won't, but she is planning to buy a few other things i think.
 
They are identical to the Zyliss ones...you could maybe get a part from one of those...at that point I'd buy a new one... I have the old and when it dies, I have to use a new one...
 
(Taste of Home may still carry them...)
 
Sometimes in that situation (since we don't carry replacements for something from so long ago) I will offer them 10% off a new one. Maybe with that incentive, she may buy a new one?
 
  • Thread starter
  • #6
thanks, Janet & Kelly - i offered 20%, but had told her i would check around - you guys are the best place i can imagine to check on this! i will go to the zyliss and toh sites and see if anyone has parts. thanks again!
 
Zyliss already has a newer model like PC...you'll have to look closely when shopping for parts.
 
I'm assuming she has this one: http://cgi.ebay.com/Zyliss-Manual-Food-Chopper_W0QQitemZ290098865549QQcategoryZ14903QQssPageNameZWDVWQQrdZ1QQcmdZViewItem

That is what I have...good luck on parts! They're hard to find now...but I admittedly still like all my old PC tools...
 
  • Thread starter
  • #9
yep, that's the one!
 
I would push the new one. It's been improved for a reason. The 20% off is plenty generous and she would be foolish not to take you up on it!
 
DebbieJ said:
I would push the new one. It's been improved for a reason. The 20% off is plenty generous and she would be foolish not to take you up on it!
Click to expand...


Although I still love and use my old one (hate to keep washing things to put them back in my "kit")...the new one does have its advantages...it cleans better I think and keeps the food out of the blades a little better. I had a hard time getting the 3 pronged blade guard back on the 1st 2-3 times but I'm used to it now. Tell her the old one must have died for a reason! :) She needs new and improved...hopefully you got a sale.
 
I was just going through my closet last night and have the old one (from about 10 years ago). I am going to get rid of it because at this point, the blades just mush things. If she wants a used one, I would be glad to send you/her the blade guard.

You can email me at [email protected] if she's interested...
 

Frequently Asked Questions

Where can I find a replacement part for my old style Pampered Chef Food Chopper?

You can find replacement parts for your old style Pampered Chef Food Chopper on the official Pampered Chef website or by contacting their customer service. They often have parts available for older products, or they can guide you on how to obtain them.

Are there any third-party retailers that sell parts for the old style Food Chopper?

While it's best to purchase directly from Pampered Chef for compatibility and quality assurance, some third-party retailers or online marketplaces like eBay may have listings for replacement parts. However, be cautious and ensure that the parts are genuine and compatible with your chopper.

What specific parts are available for the old style Food Chopper?

Common replacement parts for the old style Food Chopper include the chopping blade, the base, and the lid. Availability may vary, so it's advisable to check with Pampered Chef or authorized retailers for the specific parts you need.

How can I identify the correct part number for my Food Chopper?

The part number can usually be found in the user manual that came with your Food Chopper or on the Pampered Chef website under product support. If you don't have the manual, you can contact customer service for assistance in identifying the correct part number based on your chopper's model.

What should I do if Pampered Chef no longer carries parts for my old style Food Chopper?

If Pampered Chef no longer carries parts for your old style Food Chopper, consider checking online marketplaces for used parts or exploring options for upgrading to a newer model. Additionally, you can reach out to Pampered Chef customer service for recommendations on similar products that may meet your needs.

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