Is Anyone Else Having Trouble Submitting Shows and Downloading Updates?

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Discussion Overview

The thread discusses issues participants are experiencing with submitting shows and downloading updates on the Pampered Chef platform. Many users express frustration over technical difficulties and seek confirmation from others regarding their experiences.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Technical explanation

Main Points Raised

  • One participant mentions having trouble submitting shows and downloading updates.
  • Another participant shares their experience of trying to submit a show that is crucial for achieving Level 1.
  • Several users report being unable to log onto the system, indicating potential widespread issues.
  • One participant describes receiving a specific error message while attempting to connect to the system.
  • Another participant notes they have multiple shows to submit but are facing repeated submission failures.
  • Some participants express relief when their submissions eventually go through after multiple attempts.
  • One participant discusses having to perform a manual update to resolve submission issues.
  • Another participant seeks clarification on how to confirm if a show has been successfully submitted.

Areas of Agreement / Disagreement

Views differ regarding the extent of the issues, with some participants successfully submitting shows while others continue to experience difficulties. No clear consensus emerges on the reliability of the submission process during this time.

Contextual Notes

Participants appear to be discussing their personal experiences with the Pampered Chef submission system during a specific timeframe, highlighting technical challenges and the urgency of submitting shows.

Who May Find This Useful

Consultants experiencing similar technical issues with show submissions or updates may find the shared experiences and troubleshooting discussions relevant.

pjpamchef
pjpamchef
Silver Member
Messages
449
Anyone else having trouble submitting shows, or is it just me. I don't seem to be able to download the update either!
 
I am tying to submit a show right now and it won't go through either. This show will be what I need for Level 1 so I really hope it goes through.
 
You have until midnight CST to submit it. I know that I couldn't log onto CC just about 5 minutes ago!
 
my show isn't going through either!!
 
Me either

I tried 3 times and then decided to check here to see if anyone else is having a problem

I LOVE this website

:chef:
 
mine isn't either! I need it to go in tonight. This is not good. :(
 
I still cannot get on CC. There must be a big issue at HO right now.
 
I justed tried CC and here is what showed up on my screen

Message from the NSAPI plugin:
No backend server available for connection: timed out after 10 seconds or idempotent set to OFF.



--------------------------------------------------------------------------------

Build date/time: Nov 10 2005 13:55:38


--------------------------------------------------------------------------------

Change Number: 673623
 
I can't either!!! And I have 8 shows to send, I know I know, but I just closed with all the hosts last night or today (sure would be nice if people called you back) and I did a show with over 3 hours of driving time today. so it really isn't my fault!
 
My show just went through.. I kept trying it probably about 6 times.
 
I'm getting the same error. What is really weird is that I submitted one show - even got the email confirmation, but the next show is when things went crazy. It was no more than 5 minutes between the 2!! UGHHHH!!!!:cry::cry:
 
Is tech support there during the weekends?
 
wooo-hoooo, just went thru!!!
 
yay! Mine went through too!
 
Keep Trying 2 of mine just went thru!
 
Now, how do you know if it goes through? If there is a check mark beside the show, can I safely assume it went through, or is there a place I need to check on CC?
 
Mine just went through
 
Yah glad to hear everyone got through!
 
Can't update my show for host and guest specials. Were you able to get your updates to go through?
 
I have submitted 3 shows this evening and they all went through fine I am sorry to hear you guys been having issues submitting shows.
 
5 in 3 to go, It is still making me send them more than once but eventually they are going thru.
 
Just sent one in and it went through with no problem.
 
I had trouble tonight. I didn't think anyone would be in but I called Home Office anyway. Turns out that none of my recent updates had actually updated Pampered Partner. I had to do a manual update & then try to submit again. I finally got it to submit but unfortunately it was after 12:00.....12:07 to be exact. Because of that I think we just lost our career sales:cry::cry::cry: Is there any chance they will make an exception?
 
Stampaholic1961 said:
I had trouble tonight. I didn't think anyone would be in but I called Home Office anyway. Turns out that none of my recent updates had actually updated Pampered Partner. I had to do a manual update & then try to submit again. I finally got it to submit but unfortunately it was after 12:00.....12:07 to be exact. Because of that I think we just lost our career sales:cry::cry::cry: Is there any chance they will make an exception?
Click to expand...

So, how do you know it didn't update? I'm a little confused now. If I get a check mark next to the show in Pampered Partner Plus, that means it went through, right?
 
dancedivine said:
So, how do you know it didn't update? I'm a little confused now. If I get a check mark next to the show in Pampered Partner Plus, that means it went through, right?
Click to expand...

I talked to Tech Support & they had me look in Pampered Partner to see what version I was running. As soon as I gave her the number she said that was the problem. Then she told me how to update it manually.

You are right, if there is a check mark, it was submitted successfully.
 

Frequently Asked Questions

Is anyone else experiencing issues with submitting shows?

Yes, many consultants have reported difficulties with submitting shows. This can be due to various factors such as server issues, internet connectivity problems, or software updates. It's advisable to check the official Pampered Chef website or consultant forums for any announcements regarding system maintenance or outages.

What should I do if I can't submit my shows?

If you're unable to submit your shows, first ensure that your internet connection is stable. Try clearing your browser cache or using a different browser. If the problem persists, contact Pampered Chef support for assistance or check the consultant community for troubleshooting tips.

Are there known issues with downloading updates?

Yes, there have been instances where consultants faced challenges downloading updates. This can happen during peak times or if there are ongoing updates being rolled out. It's best to try downloading at a different time or check for any notifications from Pampered Chef regarding updates.

How can I stay informed about system issues?

You can stay informed about any system issues by regularly checking the Pampered Chef consultant website, subscribing to their newsletters, or joining consultant groups on social media. These platforms often share real-time updates and solutions from other consultants.

What are some common troubleshooting steps for these issues?

Common troubleshooting steps include checking your internet connection, clearing your browser cache, ensuring your software is up to date, and trying different devices or browsers. If these steps do not resolve the issue, reaching out to Pampered Chef support is recommended.

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