Do you all send your customer's broken items back, or have them do it? I am really starting to get tired of having to deal with sending people's stuff back. I made the mistake of doing it a couple of times, and now everyone expects it. It's really costing me a lot too. I haven't been doing a lot of shows, and I do work part time. I get paid every two weeks and I have to stretch that money out to buy gas and groceries for 5 people. Not only do I have to find boxes to mail the stuff back, but it costs me gas when I have to drive to the post office.
I had one customer that I go to Church with bring me her broken stone. It took me forever to find a box for it. I apologized for it taking me so long and she said it was no big deal. Then she calls me a week or so later and starts wanting to know where it is. I told her I was waiting on my paycheck because I had to pay for the shipping. She said she thought PC paid for the shipping. I said no, only if it breaks in less than 30 days. Then she starts saying maybe she should just get it back from me and go through someone else. I tell her (as nice as I can) that really the customer is the one that is supposed to send it back, and I just do it to be nice, but I have to wait on my check. She was very mad and would barely even say anything after that. She kept talking to her kids while I just sat there on the phone. Finally she said she had to go. Funny thing is, she hadn't even been to Church in over a month, so even if I had it I couldn't have given it to her. I got the stone in Friday and took it with me today. She was actually there, but she kept avoiding looking at me. I finally just walked up to her and told her I had it in the car and she was just all smiles.
Then the other day a lady I never met in person called me to tell me she hadn't gotten something that she ordered back in February!! She had won a gift certificate that I had given away and she called me over the phone and ordered the silicone cupcake pan. I had it shipped directly to her. I tried to track it but couldn't since it was more than 90 days. I was like "No way am I going to pay for this twice!" (I didn't say this to her, just in my head). She is an older lady, and I really think she just misplaced it. I called PC and they said it shipped, but they also couldn't track it. Luckily, they said they would send her another one.
I have a friend that will sometimes order $200 or so worth of stuff just so it can go in as a show. She will ask me to bring her catalogs and I will drive to her house and take her some. Then she will tell me she will have to wait awhile before she can order. Then when she is ready, she will ask for more catalogs because she can't find the other ones (she's done this several times). She is about a 15 minute drive away, so it costs me in gas and catalogs everytime she does this. Well, I just emailed her and told her I would come over and get her orders tonight and she said that was good and that she also had a stone for me to send back :cry:
Anyone else have trouble saying no I feel like such a pushover.
Sorry for venting. Just getting a little frustrated.
I had one customer that I go to Church with bring me her broken stone. It took me forever to find a box for it. I apologized for it taking me so long and she said it was no big deal. Then she calls me a week or so later and starts wanting to know where it is. I told her I was waiting on my paycheck because I had to pay for the shipping. She said she thought PC paid for the shipping. I said no, only if it breaks in less than 30 days. Then she starts saying maybe she should just get it back from me and go through someone else. I tell her (as nice as I can) that really the customer is the one that is supposed to send it back, and I just do it to be nice, but I have to wait on my check. She was very mad and would barely even say anything after that. She kept talking to her kids while I just sat there on the phone. Finally she said she had to go. Funny thing is, she hadn't even been to Church in over a month, so even if I had it I couldn't have given it to her. I got the stone in Friday and took it with me today. She was actually there, but she kept avoiding looking at me. I finally just walked up to her and told her I had it in the car and she was just all smiles.
Then the other day a lady I never met in person called me to tell me she hadn't gotten something that she ordered back in February!! She had won a gift certificate that I had given away and she called me over the phone and ordered the silicone cupcake pan. I had it shipped directly to her. I tried to track it but couldn't since it was more than 90 days. I was like "No way am I going to pay for this twice!" (I didn't say this to her, just in my head). She is an older lady, and I really think she just misplaced it. I called PC and they said it shipped, but they also couldn't track it. Luckily, they said they would send her another one.
I have a friend that will sometimes order $200 or so worth of stuff just so it can go in as a show. She will ask me to bring her catalogs and I will drive to her house and take her some. Then she will tell me she will have to wait awhile before she can order. Then when she is ready, she will ask for more catalogs because she can't find the other ones (she's done this several times). She is about a 15 minute drive away, so it costs me in gas and catalogs everytime she does this. Well, I just emailed her and told her I would come over and get her orders tonight and she said that was good and that she also had a stone for me to send back :cry:
Anyone else have trouble saying no I feel like such a pushover.
Sorry for venting. Just getting a little frustrated.