I Know This Seems Weird...but Its Hendering My Business..

[riggs62]

I have a problem picking up the phone, too. Which is why I took the Phone Phobia workshop at Leadership. It had a LOT of fantastic information. A big point was to USE the materials HO has put together for us! There's a customer care call script in the online training center. Almost any call can be done following that script. And please note that the sections of it are choices, you don't read all of it for every call.

The speaker, Virginia Stein from HO training dept., also made the point that the best way to get over fear is to do what you're afraid of.

BTW- the Leadership workshop recordings will be available online on CC in MP3 format in several weeks. No charge!! So we'll be able to get the great training for FREE! (Don't you love this company?)

HIGHLY RECOMMEND This workshop...if you can get the mp3 do it! This was by far the best one I attended!

Here are some of my notes from that workshop:

#1 Tape a $100 bill to your phone (fake of course)
#2 Fear is:
F antasized
E xperiences
A ppearing
R eal
#3 Do what you are AFRAID of doing!
#4 When you project negativity (fear of being pushy or rejected) thru the phone when you call, you will get rejected!
#5 She recommended a book called "Cold Calling for Women" by Wendy Weiss

 

[sfdavis918]

#2 Fear is:
F antasized
E xperiences
A ppearing
R eal

I've also heard it is False Evidence Appearing Real. Both are really good!

 

[hlkeroppi]

Phone CallsI aam the same way. I borrowed an audio CD from my director that has been pretty helpful so far, it is about how the phone is your best tool. I think it would be helpful for you.
I can't find it right now to tell you the author, but she is a well known speaker for PC that offers many products to us.
Sorry I can't help more than that.

 

[chefmeg]

here is what I teach my TEAM:

1. start with friends and family-practice your calls on them-you could wind up recruiting them!
2. call with a purpose-be it CC, a "challenge from my Director", checking on outside order folks
3. put a mirror in front of you-people can hear you smile!
4. start with the hardest offer first-the opportunity, then bookings, then a recipe. This way, if there are "no's", you can always end on a positive yes b/c who is gonna say no to a great recipe?!
5. do it, do it, do it.....the more you "just do it", the easier it will get!

I can promise that #5 is true-a few years ago, my Director had us do a booking blitz at a cluster meeting and I almost passed out from the fear of having to do those calls under pressure! It has been one of my challenges to myself to just get over that fear and work it!

 

[mommyhugz1978]

Your not alone... I have the same problem......

 

[sarahlegare]

So maybe if you have a good friend, or sister that you could role play that may help you feel a little more confident about talking on the phone. Hope this helps.

I did this last week, and at the end of the call, she said "what dates do you have open in Feb? I want to get 2 items at 60% off!!" She booked a show!!!

 

[K_Jurich]

I have a problem picking up the phone, too. Which is why I took the Phone Phobia workshop at Leadership. It had a LOT of fantastic information. A big point was to USE the materials HO has put together for us! There's a customer care call script in the online training center. Almost any call can be done following that script. And please note that the sections of it are choices, you don't read all of it for every call.

The speaker, Virginia Stein from HO training dept., also made the point that the best way to get over fear is to do what you're afraid of.

BTW- the Leadership workshop recordings will be available online on CC in MP3 format in several weeks. No charge!! So we'll be able to get the great training for FREE! (Don't you love this company?)

Do you know when these will be available?

 

[chefann]

No, they didn't say when they'd be available. When EKO was handling the recordings, they'd ship about 6 weeks after Leadership/Conference. So probably in that same time frame (just a guess, though).

 

[K_Jurich]

Because if you go to CC there is a MP3 on recruiting, but I don't think that is the one your were talking about right?

 

[chefann]

Nope. I'm sure they'll have them identified as Leadership recordings.

 

[heather223]

We were just talking about this at the my cluster meeting last night! I think many of us are in this boat, me included.

Jeanna thanks for the wording, that is my biggest fear! Saying something that comes across as rude or pushy!! :chef:

 

[DebDoo]

I think part of my problem with the phone is that I'm not prepared for the phone call. I stumble through my words, I dig through my paperwok, and say things like "I just lost my train of thought". When really I'm just not prepared. I'm going to sit down today & go through scripts & specials.

 

[raebates]

The following Franklin Covey Quote of the Week seemed appropriate to share:"That which we persist in doing becomes easier for us to do. Not that the nature of the thing itself has changed but our power to do it is increased." Ralph Waldo Emerson
1803-1882In other words, just make yourself make those calls. It will get easier with time. Plus, if you need a bit more incentive, I'll share my most recent story. Last week I was making my standard calls. One of the women I spoke to said that she hadn't seen a catalog in years because she'd been out of the country. (She had ordered online from a friend's show.) She lives in another state and doesn't know any consultants there. She asked if we had added any new stoneware in the last few years. I assured her we had, pointed out that it was currently on sale, and offered to put a catalog in the next day's mail. Today she placed a $49 order on my website. I doubt she would have ever gone back to my website if I hadn't made that call.