A lady aproached me 1 week before Christmas to order some gifts for her family. It was only a $60 order so I just sent in a personal order b/c I didn't have enough to do a show. Fed-ex problems & I didn't receive her order until the 23rd. I opened the box, counted the products & took it straight to her, not really paying attention to what was in the box.. (I know, I know.. stupid).
Well, I got a call from the lady who ordered it & said her sister's gift (stone) had shattered in the stove the first time she used it. OK, no problem! So she brought all the pieces of the stone, in the box to me. I did my adjustment online, had everything ready to ship out & it hit me! The lady had ordered a large round stone, but she brought me back a busted large stone w/ handles.
You can tell the stone had never been used, & she's not just trying to get something for nothing. But what HO supposedly sent me was the large round stone. && b/c I didn't check to make sure her order was correct, for all I know HO made the mistake.
I haven't called HO yet, but I'm at a loss at what to do. What are your thoughts on what may have happened? & what should happen?
I know it may come down to me replacing her stone out of pocket, but I hate to do that when the stone is obviously brand new.. I guess it's at least a lesson learned to always check!
Well, I got a call from the lady who ordered it & said her sister's gift (stone) had shattered in the stove the first time she used it. OK, no problem! So she brought all the pieces of the stone, in the box to me. I did my adjustment online, had everything ready to ship out & it hit me! The lady had ordered a large round stone, but she brought me back a busted large stone w/ handles.
You can tell the stone had never been used, & she's not just trying to get something for nothing. But what HO supposedly sent me was the large round stone. && b/c I didn't check to make sure her order was correct, for all I know HO made the mistake.
I haven't called HO yet, but I'm at a loss at what to do. What are your thoughts on what may have happened? & what should happen?
I know it may come down to me replacing her stone out of pocket, but I hate to do that when the stone is obviously brand new.. I guess it's at least a lesson learned to always check!