How to Exchange Items: A Guide for Customers Purchasing Last Month

[{*mandy*}]

I have a customer that would like to exchange 2 items for 1. How do I do this? She just bought the items last month so I'm still in the time frame, I just don't know what to do

Please help

TIA

 

[wadesgirl]

Call HO, they will need to know the items and where to ship them.

 

[KellyTheChef]

Call HO and they will walk you through it!

You need to know the show number, what she is exchanging/getting, and the name/address/phone number of where it needs to be sent!

If there is a difference, they can pay by CC (have the number and name on card) or you can use your PC debit and the customer can pay you...

 

[finley1991]

FYI... if she bought something last month (FEB) she CANNOT exchange them for an item that is new as of March 1st. HTH...

 

[{*mandy*}]

OK, thanks so much for your help

 

[{*mandy*}]

FYI... if she bought something last month (FEB) she CANNOT exchange them for an item that is new as of March 1st. HTH...

No, she just didn't care for the items she got, would like to do something else.

 

[{*mandy*}]

wow almost 3 hrs before someone from HO will call back, but at least they will call back and I don't have to wait on the phone that long especially with having kids running around.

So will they (HO) beable to credit her the difference back for her exchange?

 

[Kodeysmom]

yes if their is a difference they will credit her

 

[chefann]

Yes. They'll ask whether to credit her card, send her a check, or credit you (you'd pay her the difference, then). Obviously, the easiest thing is to have them send the extra straight to her (or credit her card).

 

[wadesgirl]

If it's within 30 days, FedEx will be out tomorrow to pick up her stuff. She will need the reference number they give you and the package just needs to be set on her doorstep. Remind her that they will be there tomorrow so she doesn't forget. It costs PC money everytime they send FedEx out to a house and they will only try twice before making the customer pay shipping back to them.

 

[Intrepid_Chef]

FYI... if she bought something last month (FEB) she CANNOT exchange them for an item that is new as of March 1st. HTH...

Why not?My stepmother, who has never used her bar pan, has decided she doesn't like that you can't put soap on them (duh? Didn't I say that at my opening show, or was I too tired?) She bought it in November. I can't tell her, "Well, we have sheet pans now ..."