How Should Website Orders for Show Hosts Be Managed?

Click For Summary

Discussion Overview

The thread discusses how Pampered Chef consultants manage website orders for show hosts, focusing on the process of confirming orders and communication with customers and hosts.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant, identifying as a consultant, mentions that all orders through the website for a host's show must be entered into P3 by the consultant, including credit card orders.
  • Another participant shares their experience of contacting the host to confirm if they knew the customer placing the order, suggesting that the host might already be aware of the order.
  • Several users mention that they prefer to call the customer to verify the credit card information and ensure the order is correct, emphasizing the importance of customer service.
  • One participant notes that they plan to implement a follow-up call after the products are received to check on customer satisfaction, viewing it as a good customer service practice.

Areas of Agreement / Disagreement

Views differ on whether to contact the customer or the host first, with some participants suggesting contacting the host while others prefer reaching out to the customer directly.

Contextual Notes

The discussion reflects personal experiences of consultants regarding order management and customer communication, without implying any official procedures.

Who May Find This Useful

Consultants looking for insights on handling website orders and customer interactions may find the shared experiences relevant.

kam
kam
Staff member
Messages
3,655
My very first web order for a host has come through my website.

1. All orders through the website toward a host's show has to be entered by me into P3, right? Even credit card orders?

2. Why does it say this at the bottom of the screen of the order:
NOTE: Please contact this customer and/or your host to confirm and finalize this customer's order prior to adding this order to your show order.

It would seem silly to contact the customer asking them if they meant to order...

What does everyone else do? Just run it by the host? Is the purpose just to check to see if the host knows the person and it is on the right show???

Thanks,
Kathleen
 
That's what I would do...just ask the host...chances are that the host already knew the person was planning on putting an order in anyways so she could confirm it.
 
I just place a phone call to the customer/guest. I'll verify the CC# just to be sure what they put in was correct. I'll also briefly go over their order, just to make sure they entered what they wanted. I also tell them I'll be calling them a couple of weeks after they get their products when I do my "Out of the Box" calls, to make sure everything is okay. I also ask them if they would like a monthly email newsletter, and if they ever change their mind, I'll take their email address off my list right away. I also remind them to call me if they have any problems with their product.
 
Andreamd8 said:
That's what I would do...just ask the host...chances are that the host already knew the person was planning on putting an order in anyways so she could confirm it.
Click to expand...

The host gets the same email we get about the order place on website.
 
Debala715 said:
I just place a phone call to the customer/guest. I'll verify the CC# just to be sure what they put in was correct. I'll also briefly go over their order, just to make sure they entered what they wanted. I also tell them I'll be calling them a couple of weeks after they get their products when I do my "Out of the Box" calls, to make sure everything is okay. I also ask them if they would like a monthly email newsletter, and if they ever change their mind, I'll take their email address off my list right away. I also remind them to call me if they have any problems with their product.
Click to expand...


I haven't done this but plan too. I think it is great customer service. Keep up the good work!
 

Frequently Asked Questions

How should show hosts manage their website orders?

Show hosts should regularly check their website for new orders and communicate with their guests about any updates. It's important to keep track of who has ordered and ensure that all orders are processed in a timely manner. Hosts can also encourage guests to place their orders early to avoid last-minute issues.

What should hosts do if there are issues with website orders?

If there are any issues with website orders, hosts should contact customer service for assistance. They should also reach out to the guests who placed the orders to inform them of the situation and provide updates. Clear communication is key to maintaining trust and satisfaction.

Can hosts combine orders from their website with other orders?

Yes, hosts can combine orders from their website with other orders, but they should ensure that all orders are submitted before the deadline for their show. This can help maximize their host rewards and ensure that guests receive their products together, if desired.

How can hosts encourage guests to place orders through their website?

Hosts can encourage guests to place orders through their website by promoting the benefits of ordering online, such as convenience and access to exclusive products. They can also share the link to their website in invitations, social media posts, and during the show to make it easy for guests to access.

What is the deadline for placing website orders for show hosts?

The deadline for placing website orders typically aligns with the end date of the show. Hosts should communicate this deadline clearly to their guests and remind them as the date approaches to ensure that everyone has the opportunity to place their orders in time.

You must log in or register to reply here.

Similar Pampered Chef Threads

Reviewing Orders and Adding to P3
  • KateD
    • Business, Marketing and Customer Service
Replies
4
Views
1K
chefann
Can a Catalog Show Host Also Be a Guest?
  • esavvymom
    • Business, Marketing and Customer Service
Replies
5
Views
6K
byrd1956
Rant Did I Overpay for My Pampered Chef Order? Understanding the Ordering Process
  • Kristianne
    • Business, Marketing and Customer Service
Replies
2
Views
2K
Admin Greg
Changing a Show Order to an Individual Order in Beta
  • raebates
    • Business, Marketing and Customer Service
Replies
2
Views
4K
Admin Greg
How can my new consultant submit orders without using ebiz tools?
  • Maya Bamer
    • Business, Marketing and Customer Service
Replies
4
Views
4K
AnaCash
Moving an Order to Another Show?
  • kcmckay
    • Business, Marketing and Customer Service
Replies
2
Views
1K
Teresa LM
Get Help with Individual Orders & Shipping for Emoji Cookie Cutters
  • straitfan
    • Business, Marketing and Customer Service
Replies
2
Views
2K
Admin Greg
Double Online Orders for Catalog Show: Any Explanation?
  • byrd1956
    • Business, Marketing and Customer Service
Replies
4
Views
3K
AnaCash
Track Your Online Show Orders | View Host's Name & Customer Orders
  • TJMagoo
    • Business, Marketing and Customer Service
Replies
4
Views
1K
AnaCash
Past Host Order Total on Pws/Show
  • yankfan24
    • Business, Marketing and Customer Service
Replies
4
Views
2K
gailz2
Back
Top