How Often Do You Email Your Cusotmers?

[PChef_ang]

I am weary about emailing my customers too much. My husband points out to me that I receive various emails every week fromt eh same stores/pizza shops/ advertisers,etc. and I don't get angry. So before I up my ante, I wanted to see what y'all are doing. I am currently doing once a month, maybe a second one close to the end of a selling season too.

Thanks in advance!!

Angela

 

[wadesgirl]

I was doing once a month but I switched to twice a month. First part of the month is the newsletter. Middle of the month I'll send something from PWS. Last month I sent a reminder about the stoneware special. Got one order from it so I guess it works.

 

[Christ Follower]

I voted for once but it is sometimes twice depending on certain sales, etc.

 

[stefani2]

one time...I send out an email once a month - but I like the idea of a newsletter sent from my email acct. at the beginning of the month and a PWS newsletter in the middle of the month. I guess it depends if I am doing a lot of CCC - then I wouldn't want to harrass them too too much! :blushing:

 

[cmdtrgd]

I do two because doing it in one email was just too much! People would browse the bits of the newsletter instead of actually reading them.

 

[Michelle's Kitchen]

I email them twice a month. At the beginning of the month, I send them a newsletter and then later in the month I send a friendly reminder the guest special for that month..

 

[mrsbmomof3]

I voted for twice a month...once for my newsletter and the other for either Outlet Specials or host specials I'm personally offering....

 

[vtodd71]

Honestly it depends on the month. I send out a monthly newsletter and various reminders throughout the month. When I've done a cooking show, I email everyone that day or the next day, thanking them for coming to the show and giving them specifics about when/where to pick up their order. When it is about 2-3 days before they get their order, I email them again letting them know this information. I also let them know how well the host did while convincing them to do their own show. Lastly, I email them again on the day their products come in and let them know I'll follow up with a phone call within a few weeks to see how they like everything and to give them a chance to ask questions. After that, it all depends on whether they have expressed interest in hosting, the business opportunity, or whatever. It may seem a little extreme but I've had customers tell me they wish EVERYONE they did business communicated everything so well and cared about them. I've received orders and shows booked because of sending emails so I guess I'm doing something right.

 

[vtodd71]

I'd like to also mention that I try and call my past hosts and customers every once in a while too. Email is great but some people like hearing your voice. Plus it shows you have taken another step to keep them informed.

 

[raebates]

I send one monthly email. A few of times a year I'll send a special reminder email (i.e. end-of-season discontinue list, holiday order deadline reminder).

 

[mpkegley]

I do once a month and maybe near the end of selling season, I will send out a discontinued product list.